Head Office
Yodel Delivery Network Ltd,
Second Floor, Atlantic Pavilion,
Albert Dock, Liverpool,
Merseyside, L3 4AE
Customer Service
Phone: 0344 755 0117
Email: support@yodel.co.uk
_____
About Yodel
Yodel, short for Yodel Delivery, is a UK-based logistics service introduced in the year 2008. Headquartered at Liverpool, London, the company was originally known to customers as “Home Delivery Network”. Owned by Barclay Brothers, the operations began after they acquired business to business (B2B) as well as business to customer (B2C) operations of DHL. In the year 2010, the company rebranded itself and subsequently changed the name from Home Delivery Network to Yodel Delivery Network Limited. Home Delivery Network was originally a division of Shop Direct Group. However, it separated from the group in the year 2008. It is today one of the cheapest courier services in the country. As of today, Yodel has 50 nationwide sites across the United Kingdom which ensures timely delivery of parcels. Yodel is an official delivery partner for multiple players in the fashion, health, beauty, home, garden, electronics, gifting, publishing and entertainment segments. Yodel has recently taken it upon itself to deliver delicate items such as wine and flowers. According to the recent data, Yodel delivers more than 155 million parcels every single year. As of today, Yodel is the second-largest courier service in the UK, second only to Royal Mail.
Yodel has a very robust customer service management team. At Yodel, the customer is the king, and the company goes all out to see all grievances are heard and addressed promptly. The offshoot of this very thought process was the initiation of a new customer service program called “Have Your Say” program. Under this program, the customer can register their feedback and expect a speedy resolve. Thanks to the program, each day Yodel provides support to close to 7,000 customers. The program is one of a kind and probably the first of its kind, as far as the industry of logistics is concerned. It covers multiple domains and works to identify and rectify loopholes and replace them with the best of practices. These practices are shared with all the levels across the company, ranging from delivery boys to retailers. Recently, the company made a huge investment into its fleet to build stronger foundations and ensure better logistics processes.
Yodel has a very inclusive website which forms an important facet of their entire model. Their official website helps users track couriers online. Yodel has also launched a parcel management website which can help users track multiple deliveries all in one place. You can now book parcels for domestic or international locations on the website. There is store-to-door as well as store-to-store option. In the former, you can send your parcel across the UK from one of thousands of stores. The store locator on the website is a handy tool to locate an outlet nearest to address. The standard delivery takes 2-3 working days. The rates vary according to the weight and destination. The key services offered by Yodel for domestic deliveries include Yodel Xpect, which comes with a two-hour delivery window notification; Yodel Xpress, that is a one or two day delivery service for small and medium sized parcels; Yodel Xpert, for high value goods; and Yodel International for delivery service to over 200 countries. If you are familiar with Click & Collect, you can shop online and have items delivered to nearest CollectPlus Point via Yodel. Through CollectPlus Returns, customers can return their parcel to one of the partner outlets as well. You can reach out to the Yodel support for queries on payment, cancellation, refund, delivery or others.
