Wizz Air Head Office
Wizz Air Hungary Ltd.
BUD International Airport
Building 221, H-1185 Budapest
Wizz Air Customer Service
Phone: 06 90 900 555 (general)
Phone: 03300270091 (complaints)
Email: info@wizzair.com
International Support
UK: 0911 752 2257
Germany: 0900 19040441
France: 0899 860 729
Italy: 895 895 4416
Russia: 8 499 500 56 76
Spain: 807 403 359
**For complete list of countries, visit the website.
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About Wizz Air
Wizz Air is an Hungarian airline that began operations in the year 2004. It currently operates a fleet of over 50 aircraft to some 96 destinations and 35 countries. The Wizz Air Group includes Wizz Air Hungary and Wizz Air Ukraine. The airline has its operating bases at Gdansk, Poznan, Katowice, Warsaw and Wroclaw in Poland, Budapest in Hungary, Sofia in Bulgaria, Bucharest, Cluj-Napoca Tirgu Mures and Timisoara in Romania, Vilnius in Lithuania, Donetsk and Kyiv in Ukraine, Belgrade in Serbia, Prague in Czech Republic, Skopje in Macedonia, among others. In 2014, the low-cost European airline carried more than 16.5 million passengers.
Booking a ticket is absolutely convenient on the Wizz Air website. You can use international Visa or MasterCard credit cards to book a flight, in addition to also searching a hotel or renting a car. After a booking has been made, Wizz Air allows fliers to retrieve their booking and make necessary changes to their itinerary if needed. Furthermore, fliers can check flight status, schedule, do web check-in and pay for excess baggage online. Look for discounts and deals before booking your next flight.
International destinations to where fliers can book flights include Israel, UAE, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Finland, Denmark, France, Georgia, Germany, Greece, Iceland, Italy, Latvia, Lithuania, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Spain, Sweden, Turkey, Switzerland, Ukraine and the United Kingdom. The Wizz Air website has a map and timetable briefing details and destinations of its flights. Not sure of the date? There is WIZZ Flex service that allows you to change the date, time and routing of your flight online any number of times. You can purchase WIZZ Flex if you wish to make modifications to your reservation. There is WIZZ Priority Boarding for those looking to avoid long ques.
Coming to baggage restrictions, fliers are allowed to pay and check in up to 6 pieces of baggage not exceeding 32kg each. A small cabin baggage can be taken for free. For larger bags, read the baggage guide for details. Are you a frequent flier? The annual membership program WIZZ Privilege Pass will allow you select extra legroom seats, provide you priority barding and free excess baggage. At the airport, you have the option to use Wizz Air’s lounges that come with free wi-fi, complimentary food and beverage, business center, among others.
For more information or queries on payment, cancellation, group booking, lost baggage, or others, speak to a Wizz Air customer service representative.
I am trying for a month to come in touch with a wizz officer by phone and by email but that looks impossible. I have send 5 emails by now without getting any answer. After a cancellation by wizz air I received a voucher which I cannot use it for a new booking due to system error. I have never had so bad customer service in my life.
Dear sir/ madam,
I know its not the right place and time for asking but i am kindly inquiring when Wizz air will be operating in UAE as a job seeker, i have a diploma in IATA and certificate in Airport operations though in careers UAE doesn’t appear but i am anxiously waiting for the its magical moments as its among the best airlines coming Middle East .
Kindly your reply will change millions of people
Thank you
Sylvia
I totally agree with all the comments. I have never seen a customer service so bad in my life. I’ve had several issues with them at different times and they SUCK.? There is no Customer Service actually.
I’m trying to contact Wizz Air by mail, as the phone contact is extremely expensive,but I have been unable to find it in the website. Does anyone know the mail contact for the customer service?
Hi,
I had same problem and wasn’t successull to find any email. They replied back late from this email:
customerrelations6@customerservices.wizzair.com
Hope it will help somebody
G.
Yes, indeed, the whole system s diabolically and specifically designed to milk us of money and in the end to give up to contact them so you will lose the money and the flight. Their new customer services in UKRAINE is ATROCIOUSLY rude, helpless and a total waste of time and money with them as they do not understand the western world how is functioning and the basics of what means CUSTOMER SERVICES and always they will try to get rid of you saying to email the customer services team which you might be lucky to be responded in a week and by that time you missed the flight.
They cancelled all my 40 flights from last year to now and is no way to get the money back on the credit card as his option is not available on the site.
WIZZAIR-maybe is time to revise your policy and put some proper human in place rather than obnoxious robots on the phone!
Best,
I would like to share my experience with flying Wizzair with you.
Flight 6911, Chisinau / Moldova – Brussels / Charleroi, on 20/12/2018, at 08:10
More info is in attachment.
The most important point is the check-in in Chisinau.
On 20/12/2018 at the check in Chisisnau / Moldova direction Brussels / Charleroi I was asked to pay another 35 euro supplement.
Why? Because I did not do my check in online.
This was only half of the severity of the problem.
The other half of the problem was:
They took me the chance out to do it online, because they want just to earn money without thinking on the customer.
I thought – ok, i’m gonna do now the check in online (for not to pay 35 euros of course), but the lady on the gate says this might be not possible because once the gate is open – stops the online possibility to check in online(?!).
Logically, you come to know about this point only after the opening of the gate (not everyone reads the very small letters).
In other words, once the ”policy” of the company catches you, they put all the necessary mechanisms to get the most out of you.
It’s a feeling of a squeezing lemon.
I’m sorry that Wizzair policy is only made to profit from ordinary citizens.
I’m sorry that the company has no human values.
You no longer have a chance to keep your money safe in your pocket.
It is written in the policy of the Wizzair, they say, but i did not see it on the main page (?!)
If this does not damage the image of the company, why is it not in the first rows?
I’m disappointed about it and i can not approve it.
It is good to make business, but please, not like that.
The worker on the gate deed the check in in 15 seconds, which makes 35 euro more.
Someone might say – oh well, it’s gonna only about a small amount. Could be, but i just don’t like to spend my money for the unfair practics. That’s all.
It is my money and I feel ripped off.
I would like to refund my money.
Regards
Hello,
I would like to ask you about something. I bought flight ticket via your company Wizz Air in the date 25.9.,so before all of your other changes have occurred, of which I am a little confused, so I prefer to write to you directly for my questions and uncertainties which I have. I have the ticket for the date 20.12. (I am flying on 20.12.) and the thing is as follows: When I bought the ticket in date 25.9., I received this email from you saying that I could have one hand luggage 55x40x23 and I bought Wizz Priority as well because I would like to have also smaller handbag/rucksack.
Well, when I went to do online check-in and I looked at the details of what baggage I could have, I no longer had any hand luggage (55x40x23) listed on my ticket. I had there only the Free carry-on bag (40x30x20cm) and Wizz Priority.
So now I do not know whether the hand luggage (55x40x23) I have included in my flight ticket or not and what kind of free-carry-on bag I can take on the plane. Please write me as soon as possible if I should buy extra hand luggage or I should not buy any hand luggage because it is already included in the Wizz Priority. Thank you very much and I wish you a nice rest of the day.
friendly regards,
Sýkorová.
Absolutely awful customer service I have ever experienced in my life. Arrived at Luton yesterday to see massive queues for Wizzair for all destinations. We were queuing in priority lane for over 25 minutes or more, which included young children, those not speaking English, elderly people etc and were suddenly told to go to the back of another queue as we were apparently in the wrong queue with no apology ,just ordered! A check in lady then stood on the check in desk shouting out “anyone for Budapest” or anyone for Croatia, or anywhere else to leave queue and go to another check in desk further down. People were totally confused and getting angry and it was absolute chaos. When we eventually reached desk to check in baggage on the scale it weighed 31.9kg, we had paid extra for 32kg. We were told it was too heavy and to take it off, we said no it says 31.9 as clear as anything, please send it through, she then told us to take our luggage off and go to the back of the queue and refused to serve us or even speak to us and started to check in the people behind us. We asked if we could move along and remove an item from the luggage as it was obvious she wasnt going to check the bag in and she refused to speak to us and ignored us completely.
We moved over to another check in and she shouted at them not to check us in as our luggage was overweight. We then were able to remove some items and the baggage then weighed 30kg. The other check in person was horrified that we had had this embarrassing event over less than 0.1kg. This was the most upsetting and mortifying experience I have ever had when flying. The flight was then delayed without any explanation after total disorganisation and confusion regarding boarding. I am publishing this on any site that I can to get the message out that Wizzair may be cheap but their customer services are borderline in their operations. Their call charges to their number which is an 09 is the most expensive in the UK.
Without prejudice
This message is addressed to Mr. József Váradi Wizzair CEO and this is a complaint regarding breach of contract, IATA rules and the Montreal Convention.
I had itinerary K8DPMC with you during which the external pocket of my expensive Samsonite suitcase was severely damaged. I shall submit the pictures at your request.
Once I reclaimed the luggage and discovered the damage I contacted your desk at the itinerary destination. Unfortunately dealing with your desk personnel was a horrible experience during which your people said to me that the suitcase is protected only for a weight of 23 kg and the fact that I paid for a 32 kg luggage while my suitcase was only 28,5 kg is irrelevant. The desk personal refused to accept my claim and deployed a rude unacceptable style of expression.
I expect to have my suitcase replaced with an equivalent Samsonite one.
Should Wizzair fail to fulfill my above request within 30 days from this post I shall instruct my lawyers to go after Wizzair.
Sincerely,
Marina Deutsch
Dear Wizzair Representative,
My name is Gabi Ivanova, and I had a flight with your company on 1.05 Sofia -Budapest, flight W62472. My suitcase arrived very broken in Budapest. I contacted your representative right at the airport in Budapest, and am a holder of a damage report BUDW626289 FROM 1.05.2018. I haven’t yet heard from your company regarding the money compensation for my suitcase. Can you please advice me when shall I expect that?
Kind regards,
Gabi Ivanova
I ordered a car via Wizz Air in AUgust 2017. Wizz Air advertises that they give you back a 7% credit when you return from your trip. Even in March 2018 Wizz Air sent me an e-mail noting the following “Enjoy 7% Wizz Air credit back when you book your car rental” After 7 m0nths I am still trying to receive this discount. Is this a rip-off. In addition,one of our flights was cancelled by Wizz Air, as they stopped flying to this distination. We opted for a credit to our Wizz Air Account. We received an amount less than agreed upon. I have written to the complaints department, but have as to date, not received any replies.
I ordered a car via Wizz Airin AUgust 2017. Wizz Air advertises that they give you back a 7% credit when you return from your trip. Even in March 2018 Wizz Air sent me an e-mail noting the following “Enjoy 7% Wizz Air credit back when you book your car rental” After 7 m0nths I am still trying to receive this discount. Is this a rip-off. In addition,one of our flights was cancelled by Wizz Air, as they stopped flying to this distination. We opted for a credit to our Wizz Air Account. We received an amount less than agreed upon. I have written to the complaints department, but have as to date, not received any replies.
Dear Madam or Sir,
I am writing in connection with flight W6 2231 which was due to leave Budapest for Podgorica at 14:20 on March 1.
As I am sure you know, this flight was eventually cancelled, reportedly owing to poor weather conditions, and a replacement flight was provided the day after at 11:30.
On Thursday, passengers were offered the option to take a bus back to Podgorica, or to stay overnight at the Hungaria Hotel in Budapest. Like most of my stranded fellow passengers, I chose the latter option, and I have no complaint about the accommodation.
What infuriated me and many of my fellow passengers, however, was the lack of information, the lack of sympathy, and the obvious lack of preparedness to deal with a crisis of this type.
Until we were eventually bussed to the hotel at around 19:30, the situation at the airport was absolutely chaotic.
For example, boarding did happen at the scheduled time, but then we were made to wait on a bus, all doors opened, for over half an hour in subzero temperatures. Surely we could have waited inside the airport?
No announcements were made. Nobody seemed to know anything. Passengers standing near a member of your staff kept asking questions, and the answers were then relayed from one passenger to another. People were worried, many lost their temper.
Why isn’t there a public announcement system? This way, everybody could be informed at the same time, and this would help diffuse the tension. Even if no precise information is available, people in this kind of situation need to know that. Here is an example of useful announcement: “Dear Customers: We are sorry that we are not yet able to confirm whether flight W6 2231 to Podgorica will be delayed or cancelled. Another announcement will be made in 5 minutes or as soon as we receive further information. Thank you for your patience, and please accept our apologies.”
Apart from a public announcement system, you also need more staff on the ground to deal with a crisis of this type. As far as I could see, there were only two, sometimes three people to deal with a crowd of 200 disgruntled passengers. This is grossly insufficient, and it also puts your staff under unnecessary pressure.
As a result, we waited for over five hours to be provided with accommodation, and we were several times encouraged to take the relief bus instead. I heard some of my fellow passengers comment that the more passengers there are on the bus, the less your hotel expenses will be. Obviously, such suspicion is not good for your reputation.
During all that waiting time, it would also have been appropriate to provide people with a bottle of water and some snacks. Instead, the passengers who could afford it spent their own money at the outrageously overpriced airport cafes.
To summarise, here are my three main suggestions:
o Have a proper public information system in place (and use it to inform people!).
o Have more staff on the ground to deal with the crisis.
o Provide emergency food and drink to stranded passengers.
Regards,
John Rogers
My aunt and uncle recently traveled on Wizz Air from Budapest to Frankfurt. Unfortunately their baggage was lost. They reported it at the time but the airline did not find the bag until my aunt and uncle were already back in the US. Now Wizz is saying they will not ship the bag to the US, that the only way is for them to pick up at an airport that Wizz flies to. Does anyone have any advice on how to get this bag? Thank you in advance!
Greetings. My name is Andrea Cvjetinovic and before I file a complaint against you in the court of law, I would like to hear your position on unethical behaviour and human and costumer rights violation against me by your company (wizzair airlines). I will briefly explain my complaint so you can decide whether you would like to deal with this outside a courtroom. To begin with, I had a very serious accident during my trip to Germany, in which I broke both of my legs and sustained certain injuries to my spine. I was in a hospital for 10 days , after which I received my release papers along with Fit to fly without supervision certificate. I reserved and paid my ticket for a trip home and contacted Wizzair to enquire about wheelchair accessibility and to let them know I need one. They reply was affirmative and they told me that they would make the arrangements. My friend even went to the airport desk and explain once more what is needed, which he did and he also payed extra for a wheelchair usage. On July 24., I arrived to the Koln airport and during the check-in they refused to let me board the plain without any explanation , and after I demanded one, they told me that I need a supervision even though I had a written confirmation by a MD that I don’t need it, and even though I had a couple of acquaintances who volunteered to be my escort, they still refused to let me board the plane claiming that we don’t have the matching ticket numbers because we didn’t bought the tickets at the same time. The plane took off without me and they left me all alone in a wheelchair on an airport in a foreign country, and that was an enormous trauma for me that still gives me nightmares. Somehow I managed to reach the Wizzair desk at the airport by myself and demanded that they contact their superiors, and after 5 hours of waiting at the airport they admitted that it was their mistake and they gave me another ticket so I could fly from Dortmund the next day. When I asked them to provide me with accommodation for the night and a transport to Dortmund tomorrow, considering my condition, they told me that it is up to me,and since it was already late at night I couldn’t do nothing, so I spent a night in a wheelchair in the corner of the airport and I couldn’t receive my Anti-thrombosis shot which directly put my life into jeopardy. Your company endangered my life, gave a huge psychological trauma to me and my family, because my mother was hospitalized that day because of the stress induced by the events of that day. I decline the 100 Euro compensation and I am planning a lawsuit against you for all the events and pain you caused me that day. I will not give up and I am ready to go as far as Human rights tribunal in Strasbourg if we can’t reach a settlement, because all my rights, as a human being and as a customer, were violated. I hope I get your feedback first
We are flying to Romania on September 21, Flight number W6 3302. We paid for both hand luggage and a large checked bag. We have decided to travel with only hand luggage. Is there a way to receive a refund for the large checked bag? Thank you.
We are trying to make a round trip reservation Pescara Bucharest for Late September. Doing this online at your site.
Will not accept our mobile phone number. We have Italian cell phone. When we input that number it is rejected. So we cannot book our flight.
Could someone please help me!! I’m trying to make a reservation for a flight from Wawsaw to Budapest. Every time I try to log in and use the password that is sent to me it returns “invalid password” if desperately wanting to book this flight.
I would appreciate your help
Kind Regards Diana Gonzalez