Contact WeChat: Find below customer service details of WeChat, China, including phone and email. Reach the customer service below for support, complaints or feedback.

Head Office
Tencent Building, Kejizhongyi Avenue,
Hi-tech Park, Nanshan District,
Shenzhen 518057, China

Customer Service
Phone: 95017
Email: [email protected]
Email: [email protected] (developer support)
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About WeChat
WeChat is a Chinese mobile communication platform developed by Tencent in 2011. Available on Android, iPhone, BlackBerry, Windows Phone, and Symbian platforms, the service is used to send text, image, video and audio messages. The platform connects more than 900 million users.

Users can search and add friends directly via WeChat ID or mobile number. After friend request has been accepted, you can send messages, share photos and videos and even get face to face with friends through video call. There is also a WeChat Sticker Gallery to communicate through fun stickers. Additionally, using WeChat Pay, the digital wallet service, users can pay bills, order goods and services, and transfer money to other users.

For business communications and enterprises uses, the Enterprise WeChat (Qiye Weixin) was launched in 2016. For more information or queries on download, installation, digital wallet, or others, reach the WeChat customer support.

7 Comments

  1. Catrin Lee Reply

    I have been trying to retrieve my WeChat ID and Password for MONTHS. Following WeChat instructions is USELESS! Why can’t I contact a HUMAN BEING for assistance? I’m tired of following WeChat instructions which requires the use of screens which I cannot access! Can I possibly contact WeChat friends when I can’t log-in to WeChat to notify them? Why am I directed to access a settings menu that doesn’t exist on my phone? PLEASE give me a telephone number where I can get help! !!!!!!!!!!!!!!

  2. Dear All,
    I am travelling to China , and then I am scanning too much stranger from Wechat app reported. So can’t open my wechat account and I need the contact in my wechat account.So please help me.

  3. Robert Manning Reply

    I recently traveled from Edinburgh to Manila by way of Amsterdam and Guangzhou. on arrival at my house in Manila I found that my case had been opened and 4 items removed from it, a cigarette lighter and an oven gas lighter, both considered hazardous. no problem, a pair of small LED torches, no reason given, and finally the most important one, my wife’s birthday present, a silver bracelet with 24 small silver coins attached to it, some of these coins were 87 years old,most of them impossible to replace. losing it took the sparkle off Xmas. is there anyway you can help? I enclose a copy of the baggage label so you can see that the final destination was Manila and the only stops made were to change flights. there is no file attachment to send you the label copy

  4. Cecilia Hackett Reply

    How can I return 2 items when you haven’t put a returns address on, please can you send it me. The dress was to big, and of poor quality. And the other outfit was to long in the sleeves and to tight around the hips. Can’t possibly wear these outfits. I don’t understand why you haven’t put a returns address in with the items.this is time consuming and very frustrating.Order number026622633224

  5. Bobby Park Reply

    I have been trying to retrieve my WeChat password for WEEKS. Following WeChat instructions is USELESS! Why can’t I contact a HUMAN BEING for assistance? I’m tired of following WeChat instructions which requires the use of screens which I cannot access! How can I possibly contact WeChat friends when I can’t log-in to WeChat to notify them? Why am I directed to access a settings menu that doesn’t exist on my phone? PLEASE give me a telephone number where I can get help!!!!!!!!!!!!!!!

  6. Piyush kumar Reply

    I have downloaded Wechat on my phone, but for security, it not going ahead and saying that you will receive code, but no code received yet.

    Do you have any online support function so someone can help me out in it.

    Am from India

  7. Can’t update the new version on Samsung GT-P5210 very upset!
    Not very happy with the services that wechat force people to update version!!!!!!!!!!!
    If it’s not my family using this in China and different part of the world, I wouldn’t use this horrible, forceful app, forcing customer to update version!
    Horrible, nasty, forceful!

    What is your solution??????

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