Head Office
Vumatel
Parkhurst Johannesburg,
Guateng South Africa
Customer Service
Phone: 086 100 8862
Email: support@vumatel.co.za
___
About Vumatel
Vumatel is a South African fibre optics company whose infrastructure supports speeds up to 1Gbps. Vumatel only acts as an open access fibre network as customers need to choose from a number of Internet Service Providers for packages. Customers get access to superfast Internet, can stream HD movies, connect home monitoring/security systems and much more. You can check for coverage by entering your address on the Vumatel website.
If your suburb has coverage, you will be able to enjoy the services instantly. Vumatel charges an installation fee that covers material and labour. There is an e-shop on Vumatel website where users can purchase from various internet services that support Vuma fibre. There include data and voice plans from major brands like Comtel, Vodacom, Vox, Webafrica, among others. For more information or queries on store locations, payment, refund, cancellation, technical support, or others, reach the Vumatel customer service.
Absolutely disappointed! Lost my connection 23rd December. Been trying to contact my ISP, SA Digital Vibes, no luck. All I get are ticket logging numbers and and automated response on whattsapp! Tried contacting Vumatels contact person, no response! Had to buy data just to keep the family connected during the holidays, which cost me R1000+! I am angry!!!
I have been trying to cancel their services from October and there is no joy. Services is pathetic. No proper contact details and land line.the take your money out as a purchase and you cannot put a stop order. Vumatel is pathetic service. Their robotic chat makes no sense.
It is 3 days now (2nd of January 2023), what a horrible experience this has been. The payment goes through but the service is not provided. The CHAT Box yield no positive results, the emails are not responded too.
I have never seen useless people like this, they gave me a wrong easy pay number. I paid for someone else’s fibre and I’ve been communicating with a guy called Rufus. He said he will fix his mess, still no resolve.
Your fibre service is ridiculous. Our fibre has been off over a week and still nobody has come to sort it out. When somebody does come to our complex , they not even coming to sort ours out but somebody else that is a new customer. Does your existing customers not deserve the same service as new customers? Some of your technicians are plain down rude and they tell us they will come an check our box but then drives off whilst we waiting outside for them. Absolutely disappointed. Looks like you don’t value your existing customers.
I am totally disgusted with the service from Vumatel. Its a week now we waiting for them to come around to the church as we cannot get emails or phone service.
Got a call yesterday around 1.30pm that the technician will be coming. I waited until 5.15pm and still waiting today.
Not a word from them. Tried calling several times just to hear the recorded message.
Appalling service. Time to change .
You are the worst ever fibre provider. My area is constantly off because of a fault on your side. Time to cancel, you are not your money worth!
My internet was working this morning. At 12pm the connection shutdown. Called my ISP and they logged a ticket. Vumatel called me an hour later and said they would send a technician at 4pm. The technician arrived at 5:30pm. Did not come to my house (I live in a estate) I called the technician and asked him if he was coming to my house or just the estates fibre box. He then informed me he will only go to the box and assured me once he leaves my internet will be working. It’s now 8pm and I have no connection still.
My internet was working fine but suddenly the connection was weak and not stable. This started about two weeks ago, have tried to reboot router, no help. Im paying for fibre now but have to buy my own data, expensive and i get no assistance with my problem
Useless service provider, you cant talk to them unless through webafrica who also cant help you, i paid two weeks back fibre is still off you go to one useless agent to the other.
What kind of a service provider is this. Where clients can’t even get hold of the service provider when we need their assistance. It has been a struggle to get them to come for installation, now my first month free promotion is finished, I don’t know what to do or where to pay for the next coming months. This is not good at all
This has to be the worst service provider ever! My services were cancelled with no explanation even though payment was made. Even worse, sales person dont even know how to assist me since “they are waiting for the system to generate a new password” it’s been a week now.
Internet connectivity issues from this morning. Pathetic service and no feedback provided by Vumatel. Becoming a regular occurrence.
Checked with my ISP and they haven’t received feedback as well..absolutely frustrating as I work from home.
Useless. Been trying to get hold of you for weeks, no internet but no one to get hold of. Tried calling always busy, sent Whatsapp but no response.
This is really frustrating,we are really helpless with vuma since there is no direct line where one has to voice his or her frustration,I am intermittently getting connected to internet,this is frustrating.
Still no fibre for 6 days. No contact for vumatel. I expect service or refund or cancel the service. Webafrica has no call info. Vumatel does not apologize for inconvenience or send a message to inform clients.
I am not really happy with your service. I do not have network and when I try to send the email to support all my emails are blocked. I don’t know how to communicate with you at all.
I paid for the installation of Vumatel on the 04th October 2022 up until now no installation. I’ve been trying to contact them to make enquiries but with no luck, no response.
This ISP has the worst service, they have given me the most problems just to simply get fibre in my house. Their phone number does get through and their WhatsApp agents do not know what they doing, to top it all up their email response turn around time is just purely pathetic. When you eventually get a response there is still no resolution and endless meaningless apologies. I made payments months ago and am still not connected to my fibre. I definitely wouldnt recommend.
I am trying to cancel my fibre due to relocation and there seems to be no one that can assist as the calls go unanswered. How are we supposed to cancel this so a new tenant can connect to their own isp. This service is terrible and will not recommend Vumatel to anyone.
I have received the worst service. I’m trying to get my fibre installed and no one contacts you for installation. The technician comes at any time of the day, there are no arrangements made. When you try to get hold of someone you can never get through or they transfer you to someone that’s never available. I don’t recommend Vumatel to anyone.
You are right that the previous tenant have to cancel his line before the new tenant can get a isp. I am struggling since 4 october just to get a router and 14 october it was installed but now I must wait for the previous tenant to cancel first his line before my line can be activated by Vumatel. Lol if u are struggling just to cancel your line how long must I wait to be activated????
This is really frustrating! How do we not have direct lines to reach Vuma on? Their fibre hasn’t been working for weeks now in Pretoria West.
I am absolutely disgusted with the service. They offered me the R19 special for the first month which I accepted. I asked the agent repeatedly about the terms and conditions, additional charges, installation fees ,etc. She advised me there are no hidden cost, no installation fees the only payment made at sign up is the R19. Few days later installation was done and everything was ok until 2weeks after installation they debited my account for R127. When I queried what’s going on, the agent advised me it’s a pro-rata charge which wasn’t mentioned at any point of all the conversations that had happened.
I will not advice anyone to use vuma. I have been without internet for 5 days now going to 6. They will tell you to the wifi on and off 100 times and still no internet.it is very sad to pay for the services that you dont get.
I am still waiting for installation. Waiting upon Vumatel to contact me on scheduling a installation date. They haven’t yet, it’s been more than 14 days and Home-Connect said they will contact me. Still no use.
I am already loosing my temper with vuma’s poor service. It’s been two weeks now without internet. When I make follow up with home connect I am told the problem has been fixed which is a lie. All my devices which I want to connect wirelessly cannot find the vumatel router upon scanning. I was told you have reconfigured the device after my complaint, however, that didn’t help. Hope someone just come and fix my problem at Danville, pta west since you don’t have contactable number.
Internet is down from last night in Phoenix Durban ,can’t get a hold of any support.
Please advise what the issue is and how long to be resolved
I have now been without wifi for 3 days. There is no way to contact Vuma, except by email and my email depends on wifi. I have contacted my ISP repeatedly to no avail.
Very good service delivered, and I am really satisfied. Reported at night but was resolved this morning. Thank you so much team let by Sipho. This is a kind of service delivery we are looking for.
It’s with great dismay that I’m sending this email. Your customer service sucks to the core. My query has been lodged with your office so many times by WebAfrica and still you fail to address my enquiry. Think it’s time to abandon this Vumatel ship and try a business that is willing to address the need of those who see that they have a business to run.
I have paid for the installation on 22 June and informed that installation will take place 3 working days.up till now installation is not done. There is no connection no one on whatsap from vuma. This is poor service delivery.one wonders if this company really exist