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Contact of Vumatel customer service

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Contact Vumatel: Find below customer service details of Vumatel, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
Vumatel
Parkhurst Johannesburg,
Guateng South Africa

Customer Service
Phone: 086 100 8862
Email: [email protected]
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About Vumatel
Vumatel is a South African fibre optics company whose infrastructure supports speeds up to 1Gbps. Vumatel only acts as an open access fibre network as customers need to choose from a number of Internet Service Providers for packages. Customers get access to superfast Internet, can stream HD movies, connect home monitoring/security systems and much more. You can check for coverage by entering your address on the Vumatel website.

If your suburb has coverage, you will be able to enjoy the services instantly. Vumatel charges an installation fee that covers material and labour. There is an e-shop on Vumatel website where users can purchase from various internet services that support Vuma fibre. There include data and voice plans from major brands like Comtel, Vodacom, Vox, Webafrica, among others. For more information or queries on store locations, payment, refund, cancellation, technical support, or others, reach the Vumatel customer service.

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63 Comments

  1. I have paid for the installation on 22 June and informed that installation will take place 3 working days.up till now installation is not done. There is no connection no one on whatsap from vuma. This is poor service delivery.one wonders if this company really exist

  2. I paid day before yesterday on the 21 of june i only used it yesterday, today there’s no internet. I wish i had seen these comments before paying I’m really disappointed.

  3. Vumatel seem to be interested in one thing only; take your money and that’s the last you hear from them. Contractors have severed my fibre line and it’s been a number of days without internet. No one is interested in helping!!!!!

  4. I paid for the installation of Vumatel on the 26 March 2022 up until now no installation. I’ve been trying to contact them to make enquiries but I don’t get any better answer. They told me that they are still waiting for my order. All I need need now it’s my refund

  5. Second day now without internet. Tried to contact both Vumatel and Afrihost, but to no avail. The customer care number provided for Vumatel does not exist and with whatsapp, one gets an automated response. Since it’s a long weekend, I will probably only receive a response on Tuesday the 3rd May, well hopefully . They can without fail faithfully do the debit order even on a Sunday, but no one is available to assist. Since both Vumatel and Afrihost provides network services, I would expect customer care to be available 24/7.One pays for a full months WiFi but you certainly do not get that. Downright pathetic service.

  6. Do these guys really exist. You cannot contact them, they have no phone number. Their web page for customer service is blank. They do not respond to WhatsApp. Its like a ghost company. What is real here. Now I realize for the price, this was too good to be true.

  7. My fibre line has been vandalized outside my house on Thursday morning 14 April 2022. I have been calling Afrihost every day since the incident but to get a technician from Vumatel to fix it, but they say Vumatel does not respond to any of their emails. The ticket has been escalated so many times but still no technician. Your normal waiting period is 48 hours but it’s been almost 2 weeks now. Come on guys, it’s very sloppy and unprofessional service for a R27 billion rand company. And by the way guys… Your phone number and email address does not work. So try using from those billions to sort out your means of communication.

  8. Disappointed is an understatement! I have been without internet since Friday 08 April 2022. Have been in constant contact with my ISP MWEB, they have been extremely helpful as far as they can, I am waiting on VUMATEL now to do their job I have a ticket number. I have no idea just what is the delay is.

  9. I have a ticket number and technician were supposed to come at 9am today, contacted your offices with your consultant having private conversations, others promised to escalate my fibre problem to no avail. I’ve made contact on your Facebook account and still no assistance. My ticket number is 170139. Very poor service.

  10. Been without internet since Monday 4/04/2022 apparently the fibre cable is broken. Was told someone would come out to replace it, it’s Saturday, a week later and still no internet, no call from anyone. I have to do all the follow ups. Really pathetic service. Paying for something that I don’t have.

  11. Adnaan Nana Reply

    Really disappointed with Vuma. I have been waiting for my fibre line to be activated since Tuesday. The ISP says it takes 48 hours MAX yet here we are on Friday with no activation. What makes matters worse is VUMA does not have a call line. I suppose I wouldn’t have one either if I was this bad at doing the one thing I am meant to do, which is provide Internet to paying customers !!!

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