Head Office
Vumatel
Parkhurst Johannesburg,
Guateng South Africa
Customer Service
Phone: 086 100 8862
Email: support@vumatel.co.za
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About Vumatel
Vumatel is a South African fibre optics company whose infrastructure supports speeds up to 1Gbps. Vumatel only acts as an open access fibre network as customers need to choose from a number of Internet Service Providers for packages. Customers get access to superfast Internet, can stream HD movies, connect home monitoring/security systems and much more. You can check for coverage by entering your address on the Vumatel website.
If your suburb has coverage, you will be able to enjoy the services instantly. Vumatel charges an installation fee that covers material and labour. There is an e-shop on Vumatel website where users can purchase from various internet services that support Vuma fibre. There include data and voice plans from major brands like Comtel, Vodacom, Vox, Webafrica, among others. For more information or queries on store locations, payment, refund, cancellation, technical support, or others, reach the Vumatel customer service.
It’s been over month trying to get Wi-Fi connection if it’s not endless call back promise it’s wrong link with incorrectly amount which we can’t modify.
Continously Calling nothing even now. The service is pathetic and I don’t even have another option due to area…the pits honestly makes me worry if they will be reliable once the installation take place
Vuma is really getting on my nerves now. We have been left with no internet for over 24 hrs in Florida. The only thing the did was to send SMSes to say they are fixing it…but it cannot take more tan 24hrs really now. So unprofessional. I
We have no option but to use VUMA. They are the only line provider in our area. Between them and vox they seem unable to connect us. It’s been 5 days now. Everything is installed but we don’t have service. Disgusting.
I’m disgusted in the service of Vuma our area has been off the whole day and nobody does anything about it. Everyone works from home and most of their devices runs off fiber now we dont have any. You cant contact Vuma because there is no contact number to speak to them directly seriously this is very annoying
We need a proper working customer services line and not that automated whatsapp number with limited options and no agent responds when asked for one to contact me.
The installation of Fibre on my property is incomplete. Splicing needs to be done by whom I don’t know.So the service cannot be activated. We have canceled our other internet service and are forced to use Mobile data ! We have paid in advance for a service we don’t have! This is ridiculous.
Registered via Cool Ideas and paid the upfront fee. Between Cool Ideas and Vumatel i have probably had contact on no less than 20 times. As yet I have no activation?? Poor service from both of you. This has been going on since 24 May 2021.
I am extremely disgusted in the service provided by vumatel. I did application and made initial payment on 10 May 2021, my installation was only done on the 7 June 2021. I was finally active but just to find a request that another payment was due on the 8 June 2021 and needless to say my service was suspended on the 9 June 2021. The incompetent agents booked my billing from my initial payment instead of the day that my service was activated. I have contacted vumatel and webafrica but with no response. I would not recommend these providers.
Payment was made on the 3rd of August. Received an email that a consultant will contact me regarding the installation date. Emails and calls have been made on numerous occasions to Home-Connect advising that the matter has been escalated to Vumatel but no response. Absolutely disgusting service. No customer service skills with Vumatel. Biggest mistake signing up with Vumatel. They requested payment before installation but cannot provide the service. Do not sign up with Vumatel!
A week late to install my fibre line and now a month later it is losing packets on a ping test and affecting my connectivity to work. Call logged but get no response for 2 days now. Surely for the price we pay for your services, which double that of other isp’s, one would expect better service… this is most definitely the worst isp ever
Fibre cable was laid on 18 May 2021. Eventually connected to box outside on 28 May 2021. Our line is still not activated. Even after calling every day.
I was connected to openserver at my previous place 4 days after applying. The same person laid the cable, connected the cable to the outside box and got the internet up and running within 2 hours.
It is so disappointing for vumatel with the level of incompetence and unprofessional tendencies…I have been waiting for installation for a month now…they keep calling and setting appointment after appointment with no one showing up at the end of the day ..you invaded our residentials…inconveniencing us…messing up our driveways for this kind of unprofessional and poor service.
How do we contact Vumatel or Vuma Reach? I had my line installed last Tuesday 18.05.2021 signed up with afrihost. Vuma reach has installed the wrong box at my property and a week later after numerous attempts still have no service left stranded with out any provider after canceling my rain service.
re: VC-6521-855585
I have still not received any action from Vumatel on this order which was placed on 4 May 2021. The cable is cut and needs to be replaced. How much of a problem is it to commit to a date of service? How much of a problem is it to replace a cable? How long do I have to wait for service?
You refuse direct communication with clients, however you demand direct payment from clients!
We had MAINTENANCE in March (around the 15 March to 19 March ) for 5 days. We were not given any ALTERNATIVES or even any sort of rebate on our bills, we swallowed that and made alternative arrangements for the days. Now LESS than 2 months later there is so called maintenance AGAIN (18 May to 21 May) for another few days, please explain to the people of Florida how it is that maintenance has to be done so often and NO alternatives are made for your customers. JUST A SORRY FOR THE INCONVIENIRNCE.
Fibre down for 3 days. I phoned Mweb numerous times wasting my airtime. Vumatel will take 3 to 7 days to come sort the issue. Vumatel don’t have a phone line to call. So frustrating… Probably need to find another provider
Having endless problem with mweb . I applied for my fibre on 24 Feb .paid an all .but they only installed me on 25 April .finally got installed but not activated as yet ..Made numerous calls n msgs but nothing has happened till date .Spent hundreds of rand’s on airtym .This is getting pretty annoying .
I’ve moved into a new complex where the previous tenant had fibre. I want to be connected and have been waiting 3 weeks now. I don’t understand. Apparently a technician was assigned but I am yet to get a call. It’s shocking the type of service you are providing and that it takes this long in this day and age. It’s worse than the government department
Device has been installed but not connected to the box and the technicians told me they are coming back from 1 April till today they never came back, i am very very frustrated I never see such kind of poor service like this in my life.
Yet another month and I have been charged again. Same issue upgraded the account Oct 22 and still line has not been upgraded and we are still being charged the higher rate. And still the same excuse. Mweb blames vumatel and visa Versa absolutely ridiculous ! We have given a week. If it’s not fixed by then (after dozens of calls and a month and a half of waiting hoping and begging it’s more than enough time) we will be cancelling our contract and telling every person we know to proceed with caution when going through either vumatel or mweb
I have been waiting for more than 2 weeks now for fiber installation. I’m already frustrated by your poor service and I’m not yet a customer. I’ve also seen a comment like mine, which means that this is the type of service that is offered to new customers.
I have been without my internet for more than 10 days. My fibre was suspended due to not enough funds available. i am trying everyday to get this sorted advised the money is iin my bank account and no luck. I am told it will take Vuma 7days to redebit and this has not happened. i get passed from pillar to post just to make a simple payment and all i am told is that they are working on it, and spend almost hours on hold only to drop the line and not having spoken to anybody.
Utterly appauled at this service.
My name is Calvin. My fiber was scheduled to be installed on Monday the 18th of may at 8233 makhetha street at Orlando West in Soweto. but instead i was told it could not be installed because i’m a tenant and.i was advised to get an approval from the land owner but now that i have her permission, i’m now told that my order was declined because my application needs to specify that i’m a tenant yet i did specify when i applied on the Web Africa website..i have made payments and now i’m stuck.
please help
Since yesterday afternoon i have had no internet. When I phoned this morning I was told that everything was fine . I said it was not fine. The person then asked me if I stayed in the Retirement complex down the road because it was connected to Unit 19 in the complex. I had this problem before when my line was connected to that unit. I do not stay in that unit and/or the retirement complex, I stay in a freestanding house. It is now 3.40 pm and my internet has still not been restored. When is somebody in your organisation going to rectify this.
I have been trying to arrange my installation at my home for weeks now with no progress and been left on hold endlessly? What more can i do and should I trust a fiber provider to offer service when they cant even organize an installation? Already frustrated and not even a customer yet.
Please explain why we have to have such shocking service and why your infrastructure is so poor. It is bad enough that we have to endure 2-3 power outages a day but your system takes an additional 2 hours to come back on line. 4-8hours a day to be without WiFi and internet, which also effects our phone system. I spoke to your Cape Town technical department 16.15 and although very sympathetic said they would phone at 17.00 to see if my system had been restored. It is now 17.22 and my system has only just been restored, 3 hours after the power came back on. Our next power outage is scheduled at 20.00 this means that I will not have any internet this evening based on your performance. My question is, how am I going to continue to run my business.
Just been updated on loadshedding issues. Vumatel states a 2 hour restoration period. This is totally unacceptable in this day and age. You are actually confirming that your network is under dimensioned. Please give an decent explanation as to why it would take so long after a power failure. OR you have incompetent “engineers” who designed your networks and backup facilities. This issue was never stated in your contract either.
This must be the worst internet provider in SA. I am 3 days without internet. Zero client service and no one calls back. All I hear is “we are working on the problem” but I am paying for a service which Im not receiving
I had an installation on 2/02/2019. Object no. VT-TN-OB-0490. there were damages, my water pool pipe was punctured resulting in a loss of almost half of the pool water with a capacity of 30000 litres. no effort was made to limit the loss by at least blocking the puncture. When the automated motor ran it sucked sand into the pump resulting in more damages as well. I had to get a technician myself at my own cost to come and do the repairs on Sunday 3/02/2019. I have logged my complaint with 3 different people and there is little interest and lacklustre service generally. The service is really poor. I am leaving this comment here with the hope that somebody will pay attention.
Since Friday the 18. Jan. we have not telephone nor internet.
I looked up the Vumatel Address in Ferndale just to find out that they have moved to Bryanston. If you phone them you have to listen to music and that’s all. Then I left messages to call me back. 5 hours later nothing happened. This is totally unacceptable.
Please send someone to sort out the problem otherwise we will change to another provider.
Thanks
Helga
I was told that my application would be processed a week ago and to date have had no feedback can someone please tell me whats going on should I look at Open Serve who have just installed in our are. I have had no connection for over a month and asked that this be marked as urgent!!!!!!!!!!!!!!!
Will be no connectivity from 28/9-31/9 2018 this is totally unacceptable,reside in Westdene Jhb. Who pays our contract with no service available you are wasting our time and money surely, four days with no service is extreme please explain.
Hello there, my house mate is moving out and our Fibre is through you on his name. How would I go about getting this on my name as I work from home and connectivity is very important. Our Fibre gets cancelled tomorrow and I need to be up and running by the 2 November. Could someone please contact me urgently to sort this out.
I look forward to your speedy response.