Contact Volaris (airline): Find below customer service details of Volaris, including phone and email. Besides contact details, the page also offers information on the airline’s products and services. Reach the Volaris customer service below for queries, complaints or feedback.
Volaris Head Office
Av. Antonio Dovalí Jaime No. 70
Piso 13, Torre B
Colonia Zedec Santa Fe
C.P. 01210, Ciudad de México
Volaris Customer Service
Phone: 1(866) 988-3527
About Volaris
Volaris is a Mexican budget airline that was founded in the year 2003. With a fleet of 50 aircraft, Volaris connects to more than 70 destinations in Mexico and the US. The airline operates more than 200 daily flights from its hubs at Mexico City, Guadalajara, Tijuana and Monterrey. In 2014, the ultra low cost airline transported about 9.8 million customers and had operating revenues of US$ 935 million .
Cities covered by Volaris include San Francisco, San Jose, Chicago, New York, Dallas, San Antonio, Houston, San Diego, Miami, Orlando, Las Vegas, Ontario, Los Angeles, Tijuana, Phoenix, Durango, Denver, Mexico City, Toluca, Puebla, Veracruiz, Queretar, Guadalajara, Merida, Cancun, Acapulco, Huatulco, Tapachula, Guatemala, among others.
Visit the Volaris website or use the smartphone app to search for a flight or hotel. Payment for tickets can be made through major international credit cards. Look for promotions and combo offers to make the best of your trip. Upon confirmation of a ticket, fliers can review the itinerary online, and even do web check-in and print boarding pass up to two hours before departure.
As for baggage, fliers are allowed to carry a checked bag of up to 55 pounds weight. Two personal items can be carried as carry-on baggage. Additional bags can be carried with an extra fee. Read the baggage guide here for more details. The inflight entertainment comes with a Volaris TV and radio. Coming to food, Volaris allows ordering of food on-board using cash or credit/debit cards.
If you are a frequent flier, join the VClub membership program to get lowest fares for your travel. You will not only receive minimal fares for all your flights, but also be the first to enjoy special offers and last-minute deals. Corporate travelers can explore VEmpresa, a program designed to provide a range of benefits that include discounts and optional services. You might also want to read details on the branded Volaris Invex Credit Card. Card owners enjoy cash back on all purchases, free excess baggage, interest free installments, free taxi service, access to lounge, medical compensation, among other benefits.
For more information or queries on payment, refund, cancellation, group booking, cargo or lost baggage, reach the Volaris customer service via phone or email.
On Friday, March 3 I had to cancel my reservation for my family of 3. My son had a work accident, and had to have surgery. First, I called customer service and the agent was rude. Then submitted a request through email which was not responsive. All while my son is in the ER. Finally, I send a message through Instagram. I was able to get credits for the tickets. This past week, I tried rebooking but wasnt getting my full credit on new reservations. Once again I reached out through DM through Instagram. Explained, and wanted to use my full credit! Do you realize I am losing money trying to rebook my tickets – Every reply has been the same, you accepted the terms. Yes because every other airline lets you use your full credit since your rebooking.
I have asked to re-issue my credit and/or refund because I would be out $1200!!!! That’s not right. I asked to speak to someone and they ignored my request repeatedly!
Got to the airport 3 hours early. My travel partner and I had all required documents (health questionaire, passport, boarding pass). The Volaris agent stopped us before we could get in line and without even checking our boarding pass told us we needed to get a covid test before we could get in line. No where had we seen anything about this requirement as we were traveling within Mexico. I believe he thought we were getting on the flight that was leaving next, which was an international flight. Had he been doing his job and actually checking boarding passes he would have realized we did not need a covid test. We are now trying to get a hold of someone from Volaris to get a refund for the covid tests we paid for. It was Volaris’s mistake and we should not have had to pay.
VOLARIS, is very disappointing. I had a flight set for February 11, 2021. When I realized that the Basilica in Mexico City was closed, I purchased insurance so that I may change my flight date. Then I received an email from VOLARIS, indicating the flight Was canceled. So then I contacted them requesting a refund for the insurance I purchased to change my flight. Being that the flight was canceled by the airline. I had paid over $500 for this insurance, where as if I had not purchased the insurance, and they canceled the flight, which they did, they would need to reset my flight date for free. The first representative I spoke to sounded like a robot that does not use rhyme or reason. So then I insisted on speaking to a supervisor where she said they were going to tell me the same thing.I proceeded to request and demand that I speak to her supervisor. Finally she put in an order so that I could speak to one and they would call me. Marcos Peralta A comma was more and useful than the prior representative. Very sad for someone to be in a position as his and not have a brain or be professional at all. I requested his supervisor whereas he said there was no one above him. I refused his answer and continued to demand the name of his supervisor whereas he said he doesn’t take calls. Then he hung up on me. It is a great shame for a company to have this type of customer service.
To Whom It May Concern,
I am writing to let you know what a horrible time I’ve been having with your company for the past 2 days. First off I Arrive at the airport in Cancun for my scheduled flight (Y4619 Tuesday Feb 25th depart at 8am). Maybe an hour after my arrival after waiting in the check in line I find out the flight has been canceled. This is about 6am now and the 2 agents that helped me (I didnt get there names) tells me the only thing they can do is put me on the next flight to Guadalajara but my arrival in LAX will still be the same(P5JY3V flight# Y4607). I’m like “ok not to bad in my mind”. I would then have to wait 6hrs+ for that new flight which departed at 11:16am in cancun. Unbeknownst to me (because they use military time) I just figured they (the 2 volaris associates) knew what they was talking about & would give me correct information. WRONG! My whole entire flight had been changed! But I wouldn’t find that out until I got to Guadalajara and went to the Boarding gate & they tell me the flight gate had been changed. After later finding out the flight gate hadn’t been changed but the whole flight was I then proceeded to speak with Volaris associates at the check in to the Guadalajara station. After running around from associate to associate because there comprehension (for most of them) is almost nonexistent I had to get 3 of them together to combine all there interpersonal skill & comprehension to finally figure out everything. At that point I’m demanding to speak with a manager that’s over the supervisor I was talking to at the time by the name of “Adriana ” or “Evelyn”. They both were horribly assisting me either way. I then settle my mind and was told to ask (by an associate at the Volaris guest service window for maybe food compensation). I come back to find the lady supervisor gone & now a even worse associate is there with ZERO tolerance by the name of “Salvador”. I explain to him my issue also and with no emotion or anything says its nothing he can do & he have other stuff to do then walks off. I asked both “Adriana ” or “Evelyn” to ask “Salvador” is it a ways that I can have food due to me having another 7hrs+ wait for another flight (P5JY3V flight #Y4888). He says no initially. I persisted to explain to him the extremely horrible service I’ve been getting in regards to this company Volaris and he with no emotion leaves again. I says I’m not leaving until they do something. Eventually they give me a food voucher for a place called WINGS. The voucher was $150 pesos (wasnt even enough K had to out some with it just to eat the cheapest thing on the menu came to like 180 pesos). I go & proceed to wait. When the time comes to board flight I’m told by another airline employee the window I was assigned was changed. I go on a wild goose chase to 2 other gates directed to me by 2 other workers (only 1 of them was Volaris employee). But all of them were wrong. Seemed like alot people just want to get you out of thier face so they say anything even if it’s wrong or you dont understand or they don’t. I end up missing the flight (P5JY3V ft# Y4888). I go back downstairs with dread because at this point I hate talking to Volaris employee’s!!! I tell them my whole story from beginning to end “Karen” supervisor & “Lizzeth”. They dont seem interested in my frustrations and start playing the blame game. Says it my responsibility to be where I’m supposed to no matter where anyone sends me…ect. I explain to them now is not the time to play the blame game because if that we’re the case if Volaris would have never cancelled my original flight (Y4619) then I wouldn’t be here or have ever had to have any interaction with the employees to know that their customer service was nonexistent & by far even worse then the most ghetto McDonald’s. Long story short the supervisor “Karen” said it’s nothing she can do I have to purchase a new flight. I persisted to throughly explain to her my frustration but to no avail. Told me my luggage would be at LAX & it wasnt. I went and got a hotel room which was extra money I didnt have.
My wife flew to guadalajara on July 27, 2019 from SeaTac. It was a direct flight and somehow her luggage and 5 other people’s got lost. I have flown many times and never had lost luggage on a direct flight. She has been there 3 days now and those morons have her baggage at the airport and still have no delivered it. We both have called several times and it’s like talking to a wall. Not helpful at all and when I told them I wanted to speak to a supervisor, I was told “no”. It has cost my wife extra money and frustration having to go buy clothes to wear and pretty much everything else she has in her missing suitcase. I think it’s fair to say this airline is the worst I have ever dealt with and I will make it my personal mission to go viral on all social media to save others from having to go through this. Her entire trip to see her sick mother has been completely ruined because of this joke of an airline and their completely incompetent staff.
I am trying to track down an item left on Volaris flight 894 landing in JFK on June 2, 2019. I called the Volaris customer service number, where I was told I needed to speak directly with the Volaris team at JFK. However, apparently they do not have any number for me to call in order to contact this team. And no one at the JFK lost and found service has any idea how to contact the Volaris people working there either. How is it possible that Volaris cannot tell me how to contact their employees at JFK? What kind of customer service is this?
Help! We cannot find the required cat carrier to have our 16 year old cat in the cabin with us. We have searched every website possible to find one and we can find the dimensions specified, but not with rigid sides. They are all flexible materials. Our cat must be in the cabin, obviously, and we paid for that when we purchased our tickets. Is there any flexibility on this issue? It seems unrealistic to require the use of a product that apparently is no longer manufactured. We would acquire the one with rigid material if we could find it.
I am one of those people who purchases months in advance. I got my flight cancelled thursday 11/15/18 sacramento and got rebooked for SF airport which had to come out of my own expense to get there. I took amtrack , a Bart with my son one way. When I go to the airport they had said flight was cancelled. And they just gave me a number to call. I asked them to refund me for flight, and travel there guy at ticket said he couldn’t do anything and to call customer service. It was upsetting for me and my son to see if they can at least accommodate me for hotel for inconvenience because we don’t live in San Francisco . They said that it wasn’t volaris fault it got cancelled and I had to take Uber drive to sacramnento. Getting through customer service is long and no one picked up after 10 minutes .. waiting. I just want to get refund , for train , Bart
Every part of my journey with Volaris was met with problems. They tried to charge us money to check in at the counter even though we had to do so with luggage, so we stood in front of the desk and checked-in online. Then they denied that we had paid for checked luggage and tried to charge us again. The service representatives were rude at every point.
Then on the flight, the flight attendants were rude again and almost ran down the plane with the drink trolley (of course, you have to pay for everything with this airline) and when we asked to pay for a drink they were condescending and rude saying that they had already been past, didn’t we see?
When we waited at the baggage claim, my luggage was soaking wet and had the shoulder strap next to it on the carousel. It is a Moroccan leather holdall and each handle was completely ripped off, so was the strap. So I could not pick it up without carrying it like a baby. I put a zap strap through the zip to prevent theft from my bag and the whole zip was ripped off.
There was no one from Volaris at the airport (after 10 pm) in Puerto Vallarta so there was no one to report this to. There was also no one from general customer service, just guards, and cleaners. I tried to get help but no one would help me. I took photos of my luggage next to the guard for proof.
I contacted Volaris through Facebook, twitter, email, phone and their online message system. I first gave my story on their website but heard nothing. I eventually got through on Facebook, went over my story, and then they stopped replying. Then email, then twitter, then a phone call. I was offered a 1000 peso voucher for a flight with Volaris. Nothing about repairing my bag or giving money towards new luggage. I have been over and over with them now and they are doing nothing to resolve this problem that they created. I loved my luggage, i took care of it and it is no longer usable and they only offer me a tiny amount of money towards another experience with them??
JUNE 24, 2018
I am Jose Alberto Flores and my wife who accompanied me on the trip Maria Flores
CONFIRMATION: M7UL8Z
I appreciate the opportunity you give me to tell you my flight experience with you:
On the 17th of this month of June I had scheduled my flight from Puerto Vallarta to Los Angeles with a stopover in Mexico City
First situation, they informed us in registration that our flight 785, had a delay of more than 3 hours, because it was raining in the city of Mexico, something that was not true as we investigated later, and for that reason they would place us with the Intejet flight, which actually did, now we would have to download our equipment and return to document in Mexico
The interjet flight was delayed due to not being able to land in Mexico as explained by a lot of traffic and was diverted to Toluca, where it had a very pronounced demoria including refueling the plane, for that reason when we arrived in Mexico from Toluca after To resume the flight, it was close to 8pm so it was impossible to take the flight to Los Angeles that left at 8:18 PM
After asking and traveling without knowing virtually all the Mexico Airport, without having any guidance from Volaris to assist us, we finally located inside the building the service office of your company, who after doing a long line attended to us at about 10pm in a not very cordial way. They gave us some Voucher to eat that night in the Wings restaurant that is located in the same airport and to stay the Fiesta Inn Hotel in the vicinity of the same building, making the change of flight for the day of yesterday 18 flight No 926 that came out at 8:18 PM
The day of yesterday 18 when arriving at the airport and going to the Wing restaurant to use the Voucher that they had given us to eat, this restaurant did not want to validate them for having the date of the previous day, something that made me return yesterday to the office of Volaris customer service, they told me they could not do anything, but they would talk to someone else in the office to see if they authorized the voucher again, in summary nothing was resolved and I had to pay a bill of 672 pesos for the food
I want to add that my wife and I, as surely you can see in your database, we are elderly people and with some health problems so running at the airport and the pressure suffered on Sunday 17 has caused us a very serious health situation, yesterday I had a very important business meeting that I could not attend, which has caused me many problems in my business.
As if that were not enough today I received an insulting email from your company, where I am told that due to these inconveniences we are rewarded with a $ 15 voucher each or a total of $ 30 to use on another flight. This is the last straw and it would never have happened in an airline that serves its customers with true professionalism and efficiency
I let them know that I am investigating the legal remedies to which I can appeal so that what happened does not remain as a simple inconvenience, and so that in some way the corresponding laws apply the sanctions that they consider appropriate.
I booked and paid a reservation through their web site,when I went back to check on the reservation several days later they said that I didn’t pay for it. They want me to book a new reservation at a higher price which I don’t think is fair because their system never rejected my credit card information nor did they send me a notice advising me about the issue.
I’ve been trying to contact customer service at 855-865-2747 option 5 from different phones , apparently they don’t hear me but when I try other options I have no problem with them hearing me. They are unable to give me some other number or transfer me directly with someone in that department and all I’m asking is for them to honor the same booking price I originally had,
Bought ticket on 5/23/17 paid $848.00 unbeknownst to me volaris cancelled my reservation … been waiting for a refund back to credit card to date have not received.. it have called numerous times and have been told they are looking into this.. please advise
On Sept 14th 2017 we were on flight #961 from LAS to GDL.
We were one extra hour on the tarmack, which was okay if there was a problem but maybe a annoucement should have been made WHY??
WE were then 2 hours in the air before Flight attendants starting serving water etc.
Flight staff were not friendly not polite and very lazy and for the cost of our flight this is not acceptable The 3 of them seat at the back of the plane having a 2 hour meeting??? Doing nothing, Very luckly for them the plane was not full.
We will not consider flying Volaris again.You have lost a customers.
Volaris stole $323 12 from my bank account. I have never heard of or flown with Volaris. The call center was of no help and gave me a bogus phone number and email address which did both work
I hope you all get cancer and die a slow and painful death.
We are frequent flyers to Mexico and last night at 2am, April 12th, I purchased tickets to Guadalajara. After I completed and was ready to pay, the system did not allow me to double check my information. I paid the tickets and soon realized the return flight was the wrong time. I called your customer service and after an hour I was told I had to pay a fee for any changes. Most of the other airlines I have dealt with have a 24 hour policy for changes or cancellations. All I wanted to do was to change the flight to the aerlier flight. My mother is elderly and can not travel so late.
The attendant specified that all I could do is pay the fee. I do not work and had to pay for this out of my pocket. Please consider my request for adjustment and refund. Thank you for your consideration.