VietJet Air Head Office
125 Truc Bach, Truc Bach Ward,
Ba Dinh District, Hanoi
VietJet Air Customer Service
Phone: 00 84 1900 1886
Email: 19001886@vietjetair.com
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About VietJet Air
VietJet Air is a Vietnamese airline that began operations in the year 2011. With its main hubs at Tan Son Nhat International Airport, Noi Bai International Airport and Danang International Airport, the airline connects to over 30 destinations, both domestic and international.
Major destinations covered by VietJet Air include Bangkok, Batam, Buon Ma Thuot, Can Tho, Chengdu, Chu Lai, Da Lat, Da Nang, Denpasar, Dong Hoi, Hanoi, Hai Phong, Ho Chi Minh City, Hanzhou, Nha Trang, Ningbo, Pleiku, Seoul, Singaore, Taipei, Thanh Hoa, Vinh and Yangon. Fliers can book their flights, even hotels online using Visa, MasterCard, JCB or Amex credit cards. Additionally, payments can also be made at HDBANK branches or at VietJet Air’s booking offices. During the process, one can also pre-purchase their preferred seat.
There are three types of fares – Promo, Eco and Flexi. VietJet further allows web check-in 2 hours before departure. Also, you can manage your itinerary online without having to visit an office. For flight status, schedule and other details, browse the VietJet Air website. The low cost airline allows one free hand baggage of 7kg. As for checked baggage, fliers can carry weight up to 32kg. All checked baggage will have additional charges
Make your trip more enjoyable by the on-board shopping and irresistible food and drinks as part of the in-flight service. Looking for more luxury? Fly the VietJet Skyboss class to get priority check-in and boarding, free excess baggage, preferred seat selection, flexible ticket policy and access to the waiting lounge that comes with Internet, food and other privileges.
For more information or queries on payment, refund, cancellation, cargo, group booking, lost baggage or others reach the VietJet Air customer service. If you are looking to visit an office, VietJet Air has booking centers in Ho Chi Minh, Da Nang, Nha Trang, Hue, Vinh, Da Lat, Buon Ma, Ha Noi, Hai Phong and Thanh Hoa. For international contacts, visit the website.
Be careful if you are foreigner! They will discriminate you among the vietnamese. long queue of around 50 people before me and I was the only foreigner to take the flight with carry on luggage. None of the the carry on luggage were weight until it was my turn. Very disappointing to face this kind of discrimination… Of course, it is not about the money as honestly the extra charge were peanuts in my case but very frustrating to see how they treat you differently for being foreigner… On the top of that, I commented them, as many other vietnamese were passing with their luggages (you could see at first sight their luggages were overweight) and they just weight one that was of course overweight but they kept not weighting the luggages of the rest of vietnamese people after me… Also they could not even reply me as they knew I was correct on my statement… This case was handled by Ms. Tran Thy My Hang (VJC10714) who was really unprofessional acting on that way.