Urban Ladder Head Office
No: 65, 2nd Floor, Kishon Decore Karthik Nagar,
Marathalli Bangalore, Karnataka – 560037
Urban Ladder Customer Care
Phone: 080 67400200
Email: hello@urbanladder.com
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About Urban Ladder
Urban Ladder is an e-commerce portal that sells furniture and home decor products in India. The company is headquartered in Bangalore and now has locations spread out across states and cities in India. The company was launched in 2012 and since then has grown in stock to over 50 million. There are over 4000 products listed on the web portal with more than 35 sub categories.
At Urban Ladder you can select items from the following popular categories – living, dining, bedroom, storage, wardrobes, kitchen and decor. The sub categories include sofas, chairs, tables, cabinets, beds, bed linen, wardrobes, carpets, home linen, wall decor, among others. You can browse through the new items, clearance and sale items as well as from the collection category. Urban Ladder has made shopping and browsing easy for you as you can open an account and even save items to purchase later.
The company accepts all major credit cards and debit cards from at least 50 banks found throughout India. If you do not have a credit card, the company offers the option of cash payment on arrival of the item at your doorstep.
When items are purchased online, Urban Ladder will deliver personally to the following states – Ahmedabad, Gandhinagar, Bangalore, Ambala, Panchkula, Chandigarh, Mohali, Chennai, Delhi, Gurgaon, Faridabad, Ghaziabad, Noida, Hyderabad, Secunderabad, Jaipur, Kochi, Kolkata, Mangalore, Mumbai, Thane, Pune, Surat, Vadodora and Visakhapatnam.
In the event you are not located at any of the above locations, Urban Ladder will ship to your preferred destination free of charge. You will be provided with a tracking number after purchase, where you can track and see how many days before delivery of the item. If you have received damaged goods, you should contact the customer support department immediately.
The Urban Ladder customer care representatives are highly trained and experienced and know how to deal with emergency situations. A team will be sent to assess the damage and a solution will be provided within 1-2 days. Urban ladder will either replace the damaged item or provide an appropriate solution to the problem. The customer care is available round the clock.
