Head Office
Metrolinx,
97 Front Street West,
Toronto, ON, M5J 1E6
Canada
Customer Service
Phone: 1-844-GET-ON-UP (438-6687)
Phone: 416-869-3300
Phone: 416-247-7678
Email: lostandfound@gtaa.com
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About Union Pearson Express
Union Pearson Express is a rail connection that transports commuters to and from Pearson Airport and downtown Toronto, Canada. The passenger train service was launched in 2015. A division of Metrolinx, UP Express connects some of the busiest transportation hubs that consist Union Station, Bloor Station, Weston Station and Pearson Station. Commuters can plan their trip using the tool available on the homepage. The website also has information on the train timings and which stations offer parking and wheelchair access.
Commuters can buy tickets online, at Go Transit station counters or through the ticket vending machines at the stations. Fare types include adult, senior, student and family. Note that frequent travellers and groups of 50 or more are eligible for corporate discounts. You can search and book tickets on the web or through the UP Express mobile app. Tickets can be bought using Visa, MasterCard or American Express cards. Purchase PRESTO smart cards that can be loaded with a currency value online or through the vending machines. You can reload currency and even check account balance online.
You can book one way or return tickets. As for stations, at Toronto Pearson Intl Airport, you will find the station located inside Terminal 1, next to the Terminal Link Train. The Link provides free transfers between Terminal 1 and Terminal 3. Also, the UP Express platforms are located within Bloor and Weston GO Stations, and in the Skywalk at Union Station. Guests may be eligible for compensation in the event of a service delay greater than 45 minutes. Luggage that you carry inside must not exceed 23-32kg. For more information or queries on tickets, refund, parking, timings, cancellation, or others, reach the Union Pearson Express support.
