Head Office
12575 Uline Drive
Pleasant Prairie, WI 53158
United States
Phone: 1-262-612-4200
Customer Service
Phone: 1-800-295-5510
Email: customer.service@uline.com
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About Uline
Uline is an American distributor of packaging materials. Founded in 1980 with headquarters at Pleasant Prairie, Wisonsin, the family-owned business employs some 6,000, many at its distribution centers in Chicago, Seattle, Dallas, Los Angeles, Vancouver, and Minneapolis. In Canada, it has distribution centers in Toronto and Edmonton, and in Mexico it operates in Mexicali and Monterrey. Founded by Dick and Liz Uline, the leading distribution company offers same day shipping and claims its products “combine the best quality with the best value”.
The Uline product catalog contains over 36,000 packaging, shipping and industrial products. You can request a catalog online and place an order via phone or email. As for the list of products, you will find barcode labels, bags, bubble wrap, carts, cushioning/foam, drums, containers, edge protectors, gloves, janitorial supplies, labels, markers, mats, moving boxes, office furniture, safety products, scales, bins, shipping supplies, shrink wrap, stretch wrap, tags, tapes, warehouse supplies and tubes. The website has all details of specifications, colors and usage information. For quick ordering, simply input the Uline model numbers and quantity, and add to cart. Discount hunters can browse the Special Offers section for some irresistible bargains.
Payment for purchases of Uline products can be made using Visa, MasterCard, American Express, Discover and wire transfer. Uline does not accept PayPal or prepaid credit cards at the moment. Orders can be dropshipped to your customer’s address or directly to your’s. Delivery estimates are revealed during checkout. Uline says 99% of orders ship the same day the order is placed. Customers enjoy a 90 day return policy while shopping with Uline. Custom items and items marked non-returnable do not fall under this policy. You can ship the item directly to the nearest Uline facility. You will need to complete the form on the back of the packing list or request for return authorization number.ย For complaints or queries on warehouse locations, payment, cancellation, refund, career, or others, reach the Uline support.
Tonight I attempted to place my first and only order with ULINE. It was for 25 small boxes for mailing out Christmas presents. As you might be able to tell, I am not a company, but one senior citizen in Maine, and navigating your directions for placing an order was not that easy for me. My first attempt resulted in double the number of boxes and double the price, achieved from bashing around in the order process. I was not clear how to stop that order and adjust it to the original intent: 25 boxes, and not blunder into ordering 50 boxes!
Now, the reason for this note: I called customer service. My call was answered by one Ellen Lee. She was kind and helpful to me in spite of my tiny order, my shaking fingers and general confusion. She gamely sat there with me while I rewrote the order, and felt clear that the proper order, for the proper number, was being sent to you.
Because of Ellen Lee, I am now a huge fan of your company, and confident that your boxes must be wonderful as well.
The kindness, respect and patience she showed was exemplary, and I hope someone will send her a big thank you, from me.