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225 Bush St San Francisco,
CA 94104 United States
Customer Service
Email: help@twitch.tv
Email: purchasesupport@twitch.tv
Email: turbosupport@twitch.tv
Email: partnerhelp@twitch.tv
Phone: nil
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About Twitch
Twitch is a technology company founded by Justin Kan in 2011. It is today a leading platform connecting gamers and live video streamers. Twitch boasts of over 10 million active users each day. There are about 2 million game streamers as well. The streamers generate revenue by entertaining and interacting with their audiences.
Twitch users can upgrade to Turbo to enjoy ad-free streaming. There will be no pre-rolls or display ads in the videos. Additionally, Turbo members receive a custom emoticon set and extended chat colors and badges. Twitch recently also launched Twitch Prime that is included with an Amazon Prime membership. Twitch Prime includes free channel subscription every 30 days, free games and exclusive in-game content. Payment for new subscriptions can be made using major credit cards, Bitcoins and even gift cards.
On the Twitch platform, users can browse content by games, channels or videos. Under channels you have Xbox One, PlayStation 4, Creative and Random. As for games, you can find League of Legends, Counter-Strike, Hearthstone, World of Warcraft, Dota 2, Destiny, FIFA 17, H1Z1, Bloody Trapland, Overwatch, Resident Evil, Call of Duty, Runescape, Warcraft III, World of Tanks, among others. Every major video game publisher and developer has a channel on Twitch. For more information or queries on subscriptions, payment, refund, cancellation, technical support, or others, reach the Twitch customer service.
Hello Twitch , can you put in the filters section(search tags) the option to search for male or female streamers?
some of us prefer only female or male streamer,would be awesome
Hi Twitch I was wondering if you could add a feature where you could get a sub with 500 bits or some amount that you get a sub with bits please thank you
So now I get a twitch vs person who can’t help me plus sends me over to someone who will charge me $50 just to cancel my impact wrestling subscription ….that’s totally wrong. I would like to cancel my suscription with Twitch tv for impact wrestling because I can’t see recent impact wrestling events please..thank you !!!
Ok so I stopped streaming on Xbox for 2 days and I wanted to stream again but it says my account doesn’t have permission so I click on support article and it takes me to it and then it says this article doesn’t exist. So how do I make it where I can stream again??
Hi I’m john scafella I have an account name theoldoutlaw and I had a two-factor code on my phone. so my phone number got changed and I can’t receive the SMS two-factor code and can’t log into my account i try everything on looking online to turn it off but no luck can you please help me log into my account please and thank you
I’ve emailed you guys I can’t get no sms messages or authy either can’t you please help I want my account still. If you can please help me out it would be greatly appreciated.
Hello, I’m currently unable to log in to my twitch account, which has my old phone number. I do not have Authy on the account, so I’m unable to login to Twitch to simply change the account and any support I attempt to get, leads me to Authy. Can I have the phone number changed or removed so I can use SMS, I do not wish to use Authy.
First, you should have a customer support number for situations like this…Second cause you’re of no help I’m deleting my account because this is bad business practice. Third I shouldn’t have to come home after work peek in to see what kids are watching and see filth like a chick painting her naked body. There aren’t age restrictions to these streams???? This is like handing a blind guy a loaded firearm. I’m reporting this website to bbb and starting a petition to either get this matter addressed or get this site shut down. Tf is wrong with y’all? You let children under the age of 18 freely access these streams. The only thing hindering them from access is a small line of text in your TOS?? You picked the nerve of the wrong dad today. Imma let my people hear this then will properly file the right paperwork to have you perverts dealt with. My kids don’t need influenced by your filthy content creators.
Hello I’m having problem connecting to my twitch account and the reason why is because I had my account connected to my old phone so I can log in, it sends the password to phone so I can log in safely. Now I have a new phone and I can’t log in at all.
Just curious what could i do if a username id like is taken but the account doesn’t have any uploads, follows or being used to stream is there any way i could take the name? or could you look into it. the name id Love to have to stream with is Chewy
Why are there so many ads lately?
I am trying to watch my favorite streamers and as soon as I join I get a slew of ads but most of them are the same. I would be fine if it only happened when I first join a stream, this was how it was a few weeks back.
But lately, I get ads when I begin watching a stream and then ads every five minutes it seems. And once again they’re the same ads! This has really started rubbing me the wrong way. Please cut back on the lousy amount of ads.
One every now and then is fine but when a Streamer is in a really key point in their game, and I am taken away from their stream and to a ton of ads, only to return AFTER the excitement happens, it really turns me off.
Please fix this. I have enjoyed watching Twitch but this sudden barrage of ads is turning me off. It won’t matter how many ads you have running if nobody is there to watch them or to watch the streamers.
My PayPal has been charged for 3 months now for 12.99, and I can’t seem to figure out what account I have that has the subscription, non of the ones I logged into have an active subscription to twitch prime!
Hi I’m Dakota I have an account name Forevernoname1 and I had a two-factor code on my phone so my phone got turn off and I can’t turn off the two-factor code and can’t log into my account i try everything on looking online to turn it off but no luck can you please help me log into my account please and thank you
So I am a twitch prime user and I just subscribed to a streamer and it will not let me comment now or use that streamers emotes you get for subscribing. When I click on the chat it just says log in but I am already logged in and connected through twitch please help!
My twitch won’t work on Xbox, it says internet fail but my internet is working and the error code is 0x00100001. It won’t let me log in to my twitch profile. Please help.
Hi, I got locked out of my account and the two step verification code goes to my old phone number, is there a way I would be able to reset that?
Dear twitch people,
I made an Amazon prime account and I wanted to link it to my twitch account so I could get twitch prime. But it didn’t work. It said there is been a mistake try it in a few minutes later. I did it but it still didn’t work.
I’ve tried it like 20 times but it still doesn’t work. Do you guys may know a solution dor this.
Kind regards,
Mellijn
When I use Twitch on my Chrome Browser, I cannot see the chat and nor can i send messages. I do have theater mode off so I don’t know what to do. I have changed my password and everything. I can see chat on my phone and other browsers just not Chrome. Please help.
Hello,
I made a username sometime ago, it was FinalWords. I cannot remember what email I used and cannot remember the password for it. If I can get this account assigned to the email I provided, that’d be great.
Let me know if this is doable, I can provide information to prove account ownership if needed.
Thank you,
It will not let me stream with out have lag it just started happening and never happened like this before. did you guys do an-update or some sort cause i no longer can stream right now.?
I have a question about usernames. If someone is able to email me about this topic of changing my username to someones that doesn’t exist anymore that would be great thank you!
Hi my name is Robert Barber and i have not been able to activate my twitch affiliate i know that i have everything correct put in every time but for some reason its failing cause of my second address… i dont know what to do i have been affiliated for months and tried to figure it out on my own… ppl have wanted to sub to me and donate to me and its frustrating when i cant do anything about it…please get back asap.I would greatly appreciate it i have streamed almost 1,000 hours in like 3 months and i have donated/subbed to many other streamers!!
Hello, i have been trying to get my OWL Tokens and haven’t been receiving them since the 29th. I haven’t received my tokens from the games on 2nd,3rd,4th,5th and now 6th of may. Please help me solve this issue and hopefully get my tokens. I watch the OWL on my iphone via the OWL app.
I have a few questions that I can’t find any of you so if someone were to get back to me as soon as possible be very nice I tried to call but no one seems to answer they just hang up so I need information about trying to get twitch Prime as soon as possible thank
This was supposed to be sent in as a ticket to your team of moderators. Please do not post this publicly. This will only result in the kind of behaviour that i attempted to highlight.
Hi I’m Melissa Steele I have an account name tygressdark and I had a two-factor code on my phone. so my phone number got changed and I can’t receive the SMS two-factor code and can’t log into my account i try everything on looking online to turn it off but no luck can you please help me log into my account please and thank you
Hello. Today, I created one account. And then I tried to logged in, but didn’t worked. I don’t remember this PW. I thought it didn’t go through. So I created another account. I have PW for this. If you want, I can provide. When I created these two accounts, I used the same email address. I just want to close the first account. So, that I don’t get confused. I tried to close the first account, but I don’t remember the first account. Please close this account for me. If you need further info. from me, please email me. Thank you.
Hi I’m Sebert blake I have an account name BlakeDynastyX and I had a two-factor code on my phone so my phone got turn off and I can’t turn off the two-factor code and can’t log into my account i try everything on looking online to turn it off but no luck can you please help me log into my account please and thank you