Head Office
Trenitalia
Piazza Della Croce Rossa 1
Roma, 00161
Italy
Customer Service
Phone: 89 20 21
Phone: +39 06 68475475 (tickets)
Email: rimborsi@trenitalia.it (reimbursement queries)
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About Trenitalia
Trenitalia is a state-owned Italian train operator, established in the year 2000. Headquartered at Rome, Trenitalia employs more than 27,000. It’s network covers regions within Italy and also connects travellers to Austria, France, Germany and Switzerland. The regional and long distance trains offer optimum comfort and come equipped with all the basic features. The brand is part of Ferrovie dello Stato Italiane. It’s subsidiaries include Trenord, Thello, C2c, Fs Cargo Spa, TX Logistik, Serfer and Cisalpino AG.
The high speed trains that are part of the Trenitalia network include the Alta Velocita, Frecciarossa, Frecciargento and Frecciabianca. They connect cities like Rome, Naples, Florence, Salerno, Turin, Milan and Bologna. The Frecciarossa is one of the fastest, with speeds touching up to 190 MPH. It has four classes – Executive, Business, Premium and Standard. The slower trains go by the name Regionale, Diretto and Espresso. While the faster trains connect metro cities, the regional trains connect smaller towns and suburbs. The names include Abruzzo, Basilicata, Calabria, Campania, Emilia Romagna, Lazio, Liguria, Lombardia, Marche, Molise, Piemonte, Prov di Bolzano, Prov di Trento, Puglia, Sardegna, Sicilia Toscana, Umbria and Veneto.
To plan your journey, you can use the journey planner tool available on the homepage. You can choose the origin, departure and date to see the trains and the schedule. You can then book your one way ticket, return ticket or multiple trip tickets. If looking for savings, the Offers section on the homepage lists the journeys you can take on reduced price. Besides trains, you can also book a hotel and even rent a car on the website. Ticket prices vary for Base ticket, Economy ticket and Super Economy ticket. The Base ticket allows travellers to make changes to ticket free of charge before departure. It allows you to travel on all trains, except Executive service. Cancellation is also possible before departure.
Frecciarossa, Frecciargento and Frecciabianca trains come with restaurant service, giving you access to a wide array of dishes. Besides catering, travellers enjoy entertainment on board, with access to newspapers and WiFi. Tickets can be purchased at the station, through the website or any partner sales outlet. Electronic tickets are permitted when travelling on any Trenitalia train. Tickets can be purchased using major credit cards on the web as well as through the official Trenitalia smartphone app. The Android or iOS app allows you to book tickets for individual journeys, buy regional tickets, view prices, access recent bookings and much more. During checkout, you can choose PostoClick for quick confirmation, with the option of making payment for same at Unicredit cashpoints, partner outlets and station ticket offices. However, note that you will need to pay for your booking at least 24 hours before train departure.
For those with an existing reservation, you can login to your account with email and ticket code to view your ticket, change booking, add passengers, request refund or compensation. If your ticket allows a refund, then you can request for same by calling the call center or even by signing into your account. If you need to claim compensation for delay of train, you can fill out the form available at the ticket office or published on the website. Frequent travellers can benefit by joining the FRECCIAClub. The FRECCIAClub lounges are found at most popular stations and offer comfortable seating, snacks, Internet and access to concierge service. For more information or queries on tickets, schedule, refund, cancellation, parking, lost and found items, or others, reach the Trenitalia support.
My bag was left on the 3365 regional train from Imperia to Genoa Brignole on 11/6/23. I alighted at Genoa Principle, immediately alerted staff bag was still on train 3365. Advised bag was not on train 3365 despite alighting only 3 minutes earlier and told there was no lost property facility for Trenitalia which is inconceivable. This was a regional train going one stop further from Genoa PZA to Brignole and was within 3 minutes alerted to the issue but suggested bag was not there.
Good morning, your company is very hard to get hold of! Our train from bourg st Maurice on Monday the 13th January was cancelled with NO EMAIL sent to us or no other way to get home. Myself and my husband were left stranded in chambery France and had to pay for a hotel, then had to pay for another way home a day later. There was no help, none of your phone lines worked, so we could not contact you. We were literally stranded! Iv tried to fill out a complaint form but unsuccessful as I can’t choose country of origin. We are over 500£ out of pocket and very upset about this! Your communication is not good enough.