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Contact of Trendyol customer service (phone, email)

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Find below customer service details of Trendyol, Turkey. Besides contact details, the page also offers a brief overview of the ecommerce company.

Head Office
Buyukdere Cd.
Spine Tower, No:243,
34485 Maslak/Istanbul

Support
Phone: 0 212 331 0 200
Email: [email protected] (corporate)
Email: [email protected] (social media)
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About Trendyol
Trendyol is a leading fashion and lifestyle ecommerce company in Turkey. Established in the year 2010, the firm operates from its headquarters at Istanbul and is part of Trendyol Group. Other associate brands includes Trendyol Tech and Trendyol Express (a transportation network). Trendyol claims the platform has more than 15 million customers, bringing annual sales exceeding 200 million products. The mobile commerce company not only sells apparel, footwear and accessories, but also cosmetics, electronics, furniture and home decor items.

Shoppers can explore the catalog online by keyword, brand or category. Some of the featured brands include Nike, US Polo, Adidas, Sketchers, Puma, Bershka, Crocs, Jack & Jones, Mango and Levi’s. The entire list of brands are available on the website. Bargain hunters can explore hot deals on the homepage or look for special offers on the Sale section. If shopping by category, the top categories found include tshirts, shirts, trousers, jeans, jackets, dresses, skirts, swimwear, sneakers, sandals, shoes, bags, sunglasses, wallets, tableware, furniture, home appliances, stationary, personal care, food and beverage, cosmetics, and perfume. Under electronics, you have mobile phones, televisions, speakers, smartwatch, game console, computers and laptops.

Like on other ecommerce channels, on Trendymol you can filter products by parameters like size, brand, color and price. And on each product page, you can read the description, see the highlights and specifications. There are also pictures showing the product from various angles. To get started, you will need to register on the platform to be a member. There are special prices and privileges available for members. Payment for purchases can be made using all major debit and credit cards. And as you checkout, you can provide delivery address and choose shipping option. You can avail free shipping if orders crosses a minimum threshold.

Trendyol customers can track status of delivery through the tracking number. You can also sign into your account to see and manage recent orders. If not satisfied with purchase, you can return same within the 14 day return policy window. There are exceptions however for cosmetics and perishable goods. Do read the return terms under the Help section of the website. Trendyol has a special membership program called the Elite to reward regular shoppers. Those who qualify for the program enjoy privileges like free shipping, special discounts and priority customer service. For complaints or queries on payment, cancellation, refund, career, or others, reach the Trendyol support.

4 Comments

  1. I ordered four items in Trendyol and fully paid through credit card. I received 2 items already, the 3rd item was delivered yesterday 03/12/22 and the delivery guy asking to pay the item which is already paid. I did not take the items, waiting for a reply from yesterday.

  2. I paid for 24 cans of food for cats, and I received 12 cans after that I sent them back and again I received 12 cans but I paid for 24 cans. Then the order was closed on the website. So I overpaid plus I didn’t receive fully the stuff which I ordered. I called to trendyol but what I hear is: “I do not KNOW inglish”… and that’s the help which I’m getting…

  3. My orders getting mostly returned by the cargo for no reasons. 3 out of 4 items will be returned to the sender. I have contacted the customer support through the chat box but no reply, I called them but no english speakers, they didn’t even return the money for over 1000 Tl. Horrible service.

  4. Zeffie Pruitt Reply

    Why am I still being charged fees for something I’ve already paid for and should arrive tomorrow? I ordered a wall poster from Tees360S. At the beginning of the month. I’m still being charged fees of $.11, $3.59, $6.09, $.88. Everyday I have more charges! Why?

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