Head Office
801 West Madison Street
Waterloo, WI 53594
United States
Customer Service
Phone: 1-800-585-8735 (US)
Phone: +91 8800 854 008 (India)
Phone: 02 6173 2400 (Australia)
Phone: +27 10 045 2676 (S.Africa)
Phone: 035 302 502 (Italy)
Phone: 05 62 12 08 10 (France)
Phone: +0180 350 70 10 (Germany)
Phone: 444 168 3005 (Mexico)
Email: customercare_india@trekbikes.com (India support)
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About Trek Bikes
Trek is a renowned bicycle manufacturer founded in 1975 and having operations around the world. Part of Intrepid Corporation, Trek operates from its headquarters at Waterloo, Wisconsin, US. Officially operating as Trek Bicycle Corporation, the brand’s subsidiaries include Trek India, Fahrradhandel Gesellschaft, Trek Denmark, Trek Bicycle GmbH (Germany, Trek Japan, Trek Fahrrad AG, Trek UK, Trek Korea and Electra Bicycle Company. Trek bicycles are sold across North America, Europe, Asia and Africa, through a vast network of dealers and distributors. You can locate a Trek store at your city through the store locator on the website.
The catalog on the website lists most of Trek products available in the market. The bikes include mountain bikes, road bikes, hybrid bikes, and electric bikes. Other products include equipment, apparel and accessories. You have the option to build your dream bike by choosing your model, the paint and parts. Trek products are sold under various brands, including Trek Bicycle, Bontrager, Electra, BCycle and DreamBikes. Road bikes are lightweight and are designed for best performance. Popular series include Emonda, Domane, Madone and Checkpoint. The mountain bikes are loaded with features. Models you will find include Remedy, Fuel Ex, Powerfly, Procaliber, Full Stache, Roscoe, and Slash. Under hybrid bikes, you have FX Sport, Verve 2 Disc, Dual Sport, Verve 2, Super Commuter, FX3, FX1, among others.
Trek’s electric bikes also have been very popular for its unique features and long-lasting removable batteries. The displays on the cycle show the speed, distance and battery range. The stylish e-bikes comes with front/rear lights and hydraulic disc brakes. On the website, you can read the specifications and highlight of the bicycles. You can read about the frame, front/rear suspensions, wheels, pedals and components like saddle, seatpost, handlebar, grips, headset and brakeset. Each model comes in various sizes – S, M, L and XL. The sizing chart on the website shows the arm and leg length, along with the weight and height that suits.
On each product page, you can also see high quality pictures and reviews left by users who have tried the model. Sign up for newsletter to get special offers and product news. If you prefer to shop online, the e-store will help you filter products fitting your budget and taste. The Sale section might show clearance items. Along with bicycles, you can also shop for bike bags, handlebars, helmets, saddles, pedal set, light set and wheels. The products come in various sizes and colors. Not just bikes and parts, also find jackets, jerseys, tshirts, shorts, shoes and gloves. Before shopping online, choose the region you are located at so shopping can be done from the local site.
Purchases of bikes, equipment and apparel on Trekbikes.com can be made using Visa, MasterCard, Amex and Trek gift cards. For those shopping from the US, Trek offers free standard shipping on all orders of $49. The standard shipping takes 1-4 business days. There is expedited shipping offering delivery within 1-2 business days. You can request for delivery at your address or to a nearest store. You will receive a shipping confirmation with a tracking link upon receipt of payment. Note that returns will be accepted only within 30 days of purchase. The item must be in unused condition. You can also return item to Trek retailer. The credit should be done in original form of payment within 4-10 business days. Trek bicycles are covered for life against defects in materials and workmanship. Register your bike online to keep track of purchase, warranty and service. For more information or queries on store locations, cancellation, warranty, parts, repair, career, or others, reach the Trek Bikes support.
I just stopped by the Pasadena store (Arroyo) for some brake pads and for a bike inspection. I was greeted by Faye who promptly offered a better alternative to the out of stocks pads I was looking for. Faye explained the improvement of this new version of the pads. I truly felt special as I got the best possible service. Faye then introduced me to Chris, the lead technical mechanic. Not only Chris was kind enough to take a look at my bike right away. Chris discovered my chain had worn prematurely therefore he took the initiative to call Shimano and was able to get them to cover the chain and the cassette under warranty. I now will have, free of charge, a new Dura ace cassette, and a new chain, thanks to Chris and his knowledge and attention to details. I sincerely appreciate Faye and Chris and would like to congratulate Trek for their excellent choice of team members.
I would like to take this opportunity to write a thank you to the incredible crew of team members at the TREK Alamo store in California.
This weekend I was able to participate in the RIDE for awareness. I am so grateful to hear how TREK is progressing with educating and taking an active role in their communities.
I especially want
to acknowledge and thank Matthew who helped with customizing my bike (TREK Allant +7 low step) for my dog and I. I have a seat from buddy rider that allows my pup to ride with me. Matthew was able to find the right handle bar to fit the configuration of the seat and still insuring the turning radius. We recently participated in the Ride on Sunday and Mason was a show stopper. I proudly tell people where I purchased my bike. Thank you to Matthew and the other employees of TREK Alamo, Ça who made the event educational and fun!