Contact Travelstart: Find below customer service details of Travelstart.co.za. Besides contact details, the page also offers a brief overview of the travel company. Reach the customer service below for queries, complaints or feedback.
Head Office
Travelstart South Africa
Longkloof Studios, Block B
Darters Road, Gardens
Cape Town, 8001
South Africa
Customer Service
Phone: 0861 878 278 / +2721-468-4300 (South Africa)
Phone: +202 23225333 (Egypt)
Phone: +971 4 5515323 (Bahrain)
Phone: +254 207 602 905 (Kenya)
Phone: +234 (0) 8176212035 (Nigeria)
Phone: 0850-333-0877 (Turkey)
Phone: +2721-468-4300 (Zimbabwe)
Phone: +202 23225333 (UAE)
Email Support
Email: [email protected]
Email: [email protected]
Email: [email protected]
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About Travelstart
Travelstart is a leading travel booking portal in Africa that has its headquarters in Cape Town, South Africa. Founded by Stephan Ekbergh in 1999, Travelstart makes it easy for fliers and travellers to plan their trip, be it to book a flight, hotel or holiday package. Travelstart has operations in South Africa, Kenya, Namibia, Nigeria, Zimbabwe, Turkey, Morocco, Bahrain, UAE, Oman, Qatar and Saudi Arabia.
On the Travelstart website, fliers can input origin/destination and date to get results of best flights. You can filter flights by airline, schedule or cost. You will be able to see the detailed itinerary, know the timings, baggage restrictions and others. Those looking for hotels as well can easily sort through a range of options. You can search hotels by destination, landmark or address. Need to book a vacation? You will be impressed by the holiday packages showcased on the website.
Booking of a flight or hotel can be done using Visa, MasterCard, Diners Club or American Express cards. Once you have made the payment, you will be able to receive an email with the confirmation. If you need to make changes to the booking or even cancel, you can sign in to your account on Travelstart and manage them through the user dashboard. For more information or queries on payment, refund, cancellation, or others reach the Travelstart customer service.
I have been trying to reach out to TravelStart for 2 weeks now to change my travel date, no one is picking calls, emails not getting answered. I’m super upset, the current ticket travel date is in 2 days, I need that changed to the 10th of December. Where should I report this? I’m never ever using TravelStart again.
No response on Website, phone not being answered, WhatsApp useless, messenger useless, App useless. Trying since Sunday and no responses. I need to know about my refund options.
I booked my flight ticket from capetown to durban using my credit card but when I get to the airport they said my flight was counseled by this agent but money was already out in my bank account, I had to book for another ticket. I have been trying to call them I don’t get hold of anyone.
I had booked 2 tickets to Capetown for the wife and myself and paid for it using my credit card. All was well up until i received a mail from travelstart stating that they have only received half the payment and i should click on the pay now link on the mail. I found this to be strange as it has never happened before. Never the less i proceeded to pay for the second time. On checking my credit transaction history i noticed that they had charged twice. I got to the airport an queried wit the airline and the lady said that we were double booked and we will receive the refund from the travel agent. Travelstart wants me to pay a cancellation fee of R3000.00 and does not even answer their phones.
After my third attempt, it appears that I am not the only customer who is having trouble receiving responses from Travelstart… having dealt with your company for many years as a satisfied customer, it is very disappointing to experience this total disregard and lack of service.
Something is seriously wrong with any organization that cares so little for their customers that they cannot be bothered to acknowledge emails, pick up calls, reply to WhatsApp messages. I’ve have tried so many times to make contact via telephone, and other social media platforms to no avail. One can’t even leave comments on their Facebook page. The CEO is so busy with his Innovation Cape Town when his current business can’t even value the customers he already has. Pathetic service, can’t even get hold of customer service, total joke. Think twice before you book anything thru Travelstart!
Trying to get hold of your office in Cape Town to speak to someone in connection with our TAAG tickets issued & purchased & not used due to Covid & extended till April 2022 for travel purposes. We have had an ongoing dispute with the Airlines & Travelstart concerning the re-booking & issuing of 3 tickets already paid. After numerous unsuccessful phone attempts with the Airlines who are just are terribly inefficient to deal with & now your assistance has been unsuccessful over last 2 & half months!!
What a nightmare to contact Travelstart. I’ve been trying to get an answer and make my date change for a banked ticket. I’ve emailed, Whatsapp’d and gone onto the online portal – no answer and no ticket. Will never use you again.
I am disgusted with the service, no phone numbers work and after emailing every address from info @ , booking @ or feedback@ i have no reply. To login on to website with my request as I need to get my daughter back from the USA urgently..no reply how do these people do business or is it a South African thing. Shocked and will not use them agai.
I’m really disappointed by this agency, I’ve been using them for some time now but on the 21/01/2022 I bought the tickets from the website and made payment as well, but to my surprise when I got to the airport my ticket or reference was invalid. I couldn’t get to the agency in time because they don’t have contact details, I had to buy another ticket and my money is gone to this day.
I have send mails and tried to phone Travelstart. NO REACTION. Still waiting for them to even contact me regarding my URGENT request. We wanted to move a flight to a later date. As a urgent request you do think that the company will at least phone you or send you a mail.
No phone numbers work – disappointing
Last year, I bought two Turkish Airlines tickets for Christmas in Dubai, again via Travelstart.
The plan was to buy two more tickets as time went on.
In the end, the trips were cancelled, much to our disappointment.
Since October/November 2020, I have been asking for my refunds to no avail. It’s one excuse after another.
At one point, I even reached out to the airline which stepped in.
But as I write now, I have not been refunded – even though the Travelstart admits that the Airline has already refunded the funds to them. It’s one excuse after another.
Very, very disappointing.
I am currently very disappointed with the service I have received from Travelstart. I called at 8.30 this morning, spoke to Chantal who seemed extremely helpful and friendly and asked for an itinerary for my travel. I called back twice and was assured I would receive something by the end of the day, which I never did.
Is Travelstart completely unreliable which is my experience?
Muriel Cherry
Lufthansa booking code R171QT
I spend 35 minutes on the phone yesterday after I was asked to hold on, only to be cut off!!
I am flying to Munich and have to book (and pay extra) for an extra lenght seat.
I managed to get my seat booked on Lufthansa and reckon the two hour flight from FRankfurt to Muncehn I will be able to handle.
However, to book an extra lenght seat between Zurich and Cape Town flying with Edelweiss Air ( LX 8084) eem to be impossible!!
I need to get an extra lenght seat. Can you please help me. I also got the REf WK84
Thanks
Travel start is just as bad as the airline they book there clients with .Cemair
I made a booking with Travel start on a Cemair flight . It is now two weeks and still i am unable to get a refund as the refund lines are jammed with call if the service is so good why the jam-packed refund center that can not take my call due to high volumes ? ask yourself ?
Gooday Sir/Madam
I have booked a ticket to East London to depart on 29/11/2018 and return on 30/11/2018.the funds have been deducted from my bank account but I have not received the tickets as yet. I need confirmation of my flights as I need to attend an urgent meeting
I have booked flights for 20 people and I still have not received an email just a lot of sms’s which are very confusing. These people are travelling from different cities I do not know which reference belong to who.
Good day
Kindly note Travelstart has no control of your air ticket if airline sub charterers in another plane/airline i.e SAA “sub” in Latam airline from SA to Sao Paulo. Suggest find travel agent to do future bookings because Travel start cant help you and “sport equipment” benefit falls away and you need to pay extra. No more Travel start for me…
Hi i made a car hire booking and payment on Tuesday but did not yet receive my conformation email!! Plz help Charlene Koenig 5 to 11 Nov pick up Durban int airport!! 082 492 5125 is my number??
Absolutely poor service received from Nthabeleng Keiso in South Africa.
She called me to confirm the details and was absolutely rude to me on the phone. Clearly there was a miscommunication on the details received and when I tried to re-confirm all the details that she has and what she needs, she cut me off on numerous occasions and said she didnt need all that information she only needs what she asked me. Absolutely disgusted at the way I was spoken to. Will definitely not be using you guys for any of my trips going forward.
To Whom May Concern
Dear Madam/Sir
I have used your service to book me a return flight from Riyadh (Saudi Arabia) King Khaled Airport to Asmara (Eritrea), only for the return flight not to exist. Below Information are details of my booking.
Booking reference: SA04400604
Ticket Number: 077-2576679607, 637-5199390113
Booked on: Mon, 07 May 2018
My return flight is due on 23 of June 2018, Please advice am I due for a refund or flight re-scheduling as this mistake or error is on your side, as the Eritrean airline have no such flight exist from Asmara direct or in-direct to Riyadh. Thanks in advance.
Regard
Jaber
Sir/Madam, I booked a return flight from Mthatha to Johannesburg on Sunday 6 May 2018 and then received TWO Ticket Numbers. This is my third inquiry to Travelstart to try and determine with which number I have to start my journey – I am supposed to depart from Mthatha at 17:30 on 13 June 2018 and to return again at 6:15 on 18 June 2018. Your explanation will be appreciated