Head Office
Sunvalley Group
9F, Block A, Xinghe World,
1 Yabao Road, Longgang District,
Shenzhen, China
Customer Service
Phone: nil
Email: support@taotronics.com
Email: wholesale@taotronics.com
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About TaoTronics
TaoTronics is a Chinese consumer electronics retailer founded in 2008. Part of Sunvalley Group, the brand boasts of an extensive catalog that sells auto parts, car electronic accessories, computer peripherals and home entertainment products. Having fulfilled over 10 million orders, TaoTronics has been scaling new heights of success in its business endeavors. The company claims to follow latest innovations and find products that can “connect with daily life”.
Products are sold directly through the official stores as well as through a network of authorized retailers and distributors. Also shop at the comfort of your home by browsing the catalog online. Payment for purchases can be made using Visa and MasterCard. As for products you will find, there are headphones, LED lamps, sound bars, humidifiers, and diffusers. Model names consist of TT-BH040-Bla, TT-BH042, TT-EP002, TT-BH060, TT-BH036, TT-DL13-Wd, TT-DL16-Bla, TT-DL19-Bla, TT-SK02, TT-SK15, TT-SK020, TT-SK12, TT-SK016, TT-AH024, TT-AH010 and TT-AH009.
Shoppers have the option to register product online to keep track of purchase, service and warranty. There are user manuals as well that can be downloaded. The website claims to offer free shipping on most orders that ship within 3-5 business days. In the US, UK and Germany, TaoTronics orders are processed by Amazon and shipped directly from Amazon’s distribution centers. Standard shipping can take 3-5 business days for delivery. Like most ecommerce platforms, TaoTronics also allows shoppers to return an item they are not fully satisfied with. The product must be returned in its original packaging for refund. Those who have registered on the website enjoy 18- days of free return shipping and priority customer support.
Also note that most TaoTronics products come with a 1 year warranty. Warranty for used goods is restricted to 6 months. The warranty does not cover refurbished products, and those that are damaged due to improper use, accidents or negligence. When you claim for warranty, you will need to show the original bills. For more information or queries on store locations, cancellation, refund, warranty, or others, reach the TaoTronics support.
Last night I turned off my humidifier, (model TT-AH024) then unplugged it. Immediately on pulling the plug, it started beeping, like some kind of alarm. This went on for maybe 15-20 seconds, then stopped. Now I am afraid to use it.
I checked in the user guide and this was not referenced at all. I purchased this item on February 20 of this year. An you please advise me?