TAM Airlines Head Office
TAM Linhas Aereas S.A.
856, Jurandir Avenue – Jardim Aeropor to
Sรฃo Paulo/SP – Brazil 04072-000
TAM Airlines Customer Service
Phone: 0300 570 5700
Phone: 4002 5700 (Sao Paulo)
Email: talktous.eur@tam.com.br (Europe support)
Email: Fidelidade.internacional@tam.com.br (loyalty program)
International Support
Argentina: 08103333333
Bolivia: 800 100 521
Chile: 600 526 2000
Colombia: (1) 5931010
France: 0821 231 554
Germany: 0800 627 0976
Italy: 39 06 99748005
Mexico: 01 800 272 0330
Peru: (01) 213 8200
Spain: 902 112 424
Uruguay: 000 4019 0223
USA: 1 888 235 9826
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About TAM Airlines (TAM Linhas Aereas)
TAM (Taxi Aereo Marilia) Airlines began operations in the year 1976. It is a Brazilian airline that has its headquarters at Sao Paulo and operates from its hubs at Sao Paulo-Guarulhos International Airport, Rio de Janeiro-Galeao International Airport and Brasilia International Airport. In 2012, TAM merged with Chilean-based LAN Airlines to form the LATAM Airlines Group. TAM Airlines boasts of a fleet of 170 aircraft connecting to over 63 destinations.
Within Brazil, TAM connects Aracaju, Bauru, Belem, Belo Horizonte, Boa Vista, Brasilia, Campinas, Cuiaba,, Curitiba, Fortaleza, Foz do Iguacu, Goiania, Imperatriz, Jaguaruna, Londrina, Macapa, Manaus, Natal, Palmas, Porto Alegre, Porto Velho, Recife, Rio Branco, Rio de Janeiro, Santarem, Sao Paulo, Sao Luis, Teresina, Uberlandia and Vitoria, among others. The global routes include cities in Spain, Colombia, Argentina, Mexico, Uruguay, Venezuela, Paraguay, Germany, Chile, South Africa, Peru, Canada, United States, Italy, France, Dominican Republic and Bolivia. Visit the website or speak to a TAM customer service agent for complete route map, flight schedule or status.
Tickets for TAM flights can be booked on the website using major credit cards. The fares found include Basico, Flex and Top. While Flex offers economical pricing along with additional benefits, Top comes with more flexibility, allowing passengers to postpone or change their ticket, besides free baggage allowance. If looking to reserve an extra legroom seat, explore the TAM Space+ seat option during booking. To make changes to your itinerary or view/print an e-ticket, simply visit the TAM website and input the ticket details. TAM also allows web check-in for those looking to save time. With regard to baggage, TAM allows one cabin baggage with max weight of 5kg and one checked baggage with max weight of 23kg (domestic flights). Premium class passengers enjoy excess baggage allowance and other privileges.
If you are a frequent flier benefit from the TAM Fidelidade Program that allows members to earn and redeem points every time they fly with TAM, LAN or oneworld member airlines. For more information or queries on payment, refund, cancellation, cargo or lost baggage, reach the TAM Airlines customer service via phone or email.
Hi
We recently flew to Brazil with Latam from Sydney. We purchased business class tickets for the full round trip. On Wednesday 12 July, we flew from Porto Alegre Brazil to Guarulhos Airport Sao Paulo.
At the checkin counter at Porto Alegre we checked in three pieces of luggage and were told by “Uilian” that we had excess luggage and would need to pay for the excess in the sum of $80Rs. We advised him we were flying out the next day from Sao Paulo back to Sydney and could he waive the excess luggage allowance. He subsequently called over his colleague “Edinou” for assistance. Mr Edinou not realising that we spoke portugese said to “Uilian”:
“they are like the chinese, they don’t understand anything”. I was so disgusted with this comment and couldn’t believe what I was hearing. Mr “Uilian” advised his colleague that he thinks we understand portugese. We unformed him we did! He was very embarrassed and was apologising. We paid the excess luggage and left to get away from this rude person.