SunExpress Head Office
Gรผnes Ekspres Havacilik A.S.
TR-07230 Antalyaย P.O. Box 28
Yenigรถl Mah. Nergiz Sok. No: 84 PK
Muratpasa Antalya,ย Turkey
Support:
Phone: +90 541 444 0797
Email:ย travelcenter@sunexpress.com
About SunExpress
SunExpress is a Turkish airline, foundedย asย a joint venture between Lufthansa and Turkish Airlines. Launchedย in the year 1989, SunExpress has grown to become one of the leading tourist airlines in Europe, operating from its main hubs at Adnan Menderes Airport and Antalya Airport. It currently connects to over 112 destinations in Turkey, Europe and neighboring countries. In 2014, the airline transported some 7.3 million passengers. Headquartered atย Antalya, the airline boasts of a 3,000 strong staff.
Within Turkey, SunExpress operates flights to Adana, Ankara, Antalya, Batman, Bodrum, Dalaman, Diyarbakir, Erzincan, Erzurum, Gaziantep, Hatay, Istanbul, Kars, Kayseri, Malatya, Samsun, Sivas, Trabzon, Van, among others. International routes include Amsterdam, Berlin, Brussels, Cologne, Copenhagen, Dusseldorf, Hamburg, Hannover, London, Luxembourg, Munich, Oslo, Salzburg, Paderborn, Skopje, Stockholm, Strasbourg, Tirana, Vienna and Zurich.
Tickets for SunExpress flights can be booked using Visa or MasterCard credit cards on the website. SunExpress offers three different fares – SunEco, SunClass and SunPremium. The SunPremium fare includes richย menu, extra baggage allowance and a seat with extra legroom space. Besides booking of flights, visitors to SunExpress website can also search for hotels, villas and even tourย boats. One can also rent a car to match with the travel itinerary.
On confirmation of a booking, simply login on the website to make changes to your scheduleย or for upgradingย class, reserving an aisle or window seat, pre-ordering a meal, and booking excess baggage. In addition to that, you can do an online web check-in and print your boarding pass without having to wait in long airport ques. You can also book your airport transfer or reserve your car parking space to save both time and money.
SunExpress allows fliers to carry a cabin baggage of max 6kg weight. As for checked baggage, international flights allow 20 – 40kg and domestic flights between 15- 25kg. The restrictions depend on the fare selected during booking. Read the baggage guide here for more details. As for entertainment, you will be thrilledย to know that soon all SunExpress flights will be equipped with wireless on-demand system called Media in Motion. Fliers will be ableย to access a wideย range of latest movies and TV shows. You can connect your smartphone, tablet or laptop by activating Wi-Fi on flight mode.
If you are a frequent flier, register for SunPoints, the airline’s loyalty program that allows fliers to earn and redeem miles. Other benefits include dedicated phone, priority boarding and free excess baggage. For more information or queries on payment, refund, cancellation, lost baggage, group booking, or others, speak to a SunExpress customer service representative.
I am trying to complain to the airline, but they write that they do not handle complaints by email. After I talked to them about my inability to take their flight, my booking has disappeared from their system, and now it is impossible to retrieve it as I am receiving error message. They ask to fill in the form online, but it does not seem to work either. I asked them about the authority I complain about the airline to, but they refused to disclose such date. Thus I am stuck at a stage when I am unable to submit a complex written complaint to them.