Head Office
Singapore Post Limited
10 Eunos Road 8
Singapore Post Centre
Singapore 408600
Customer Service
Phone: 1605 or +65 6222 5777
Phone: +65 6841 2000
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About Singapore Post
Singapore Post was founded as the “Post Office” in the year 1819. Also known as SingPost, the postal services department provides mail and logistics solutions across Singapore.ย In 2015, it had revenue of S$1.15bn. Employing more than 7,000, Singapore Post has 50 fulfilment centers and operations in close to 19 countries.
For sending within Singapore, you have Ordinary Mail, Registered Article, SMS Mail, Poly M, SmartPac, SpeedPost Express, SpeedPost Priority and SpeedPost Standard. Each of these products vary in features. While the non-standard Ordinary mails can be received in 3 to 5 working days, you can expedite the delivery by opting for Ordinary Mail’s standard delivery. For sending overseas, you have Ordinary Mail, Registered Article and Speedpost. If you are not at home, you can opt for redirect or redeliver of items. If you are going out of town, you can opt for Rent a PO Box. If you want a virtual numbered address to maintain privacy, Singapore Post offers the My Mail Box service.
Want to know the cost of sending your package? You can use the rate calculator on the website to input your destination, size and find the right service and cost. Sign up onย Ezy2ship to book your post online. You can register to track your shipments or simply ship as guest.ย Did you know Singapore Post has a service to store your bulky items? You have dedicated non air-conditioned or air-conditioned storage with 24/7 access and on-site security and CCTV surveillance.
Looking for a convenient way to manage and pay your bills? SingPost makes it easy for you to pay your bills, purchase tickets and more through its post offices, SAM kiosks and SAM Web and Mobile. You can pay your credit card bills, transport/airline bills, loans, government bills, insurance bills, among others. The full-integrated payment platform was launched in the 1990s.ย If you are a business owner, you might want to explore Singapore Post’s ecommerceย andย logistics solutions for commercial purposes.ย For more information or queries on shipping, delivery, payment, tracking consignment, lost items, or others, reach the Singapore Post customer service.
Extremely poor service. Parcel sitting in warehouse for 9 days!! Called 4 times – Customer Service says they will talk to Manager and someone will call me back. Nothing happens!! Tracking system says will be delivered in 3 days. Where is it?? Never again. Other courier services worth the extra money for their efficiency and relatability.
I write to express my disappointment with the poor customer service provided your subsidiary, Couriers Please. The delivery couriers fail to deliver and the customer service centres provide inconsistent information.
As an online service user I rely on honest product descriptions combined with reliable service delivery services. As a result of the poor courier service I have specified to my suppliers not use Couriers Please until there is a significant improvement in service standards and reliability.
My complaint to Couriers Please is also reflected in the litany of poor service complaints listed the Product Review website.
Particular tracking number refers CPWI 11 000 000 085
Francois Faber