Head Office
150 Elgin Street, 8th Floor
Ottawa, ON, Canada K2P 1L4
Customer Service
Phone: 1-888-746-7439
Phone: 1-888-488-3465 (Shopify POS)
Email: support@shopify.com
International Support
Phone: 03-8400-4750 (Australia)
Phone: 07-788-6026 (New Zealand)
Phone: 0800-808-5233 (UK)
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About Shopify
Shopify is a popular ecommerce platform used by individuals, retailers and business owners. Founded in 2004, the company employs more than 3,000 and operates from its headquarters at Ontario, Canada. The platform boasts of more than 600,000 shops and 1mn users, spread across 175 countries. With Shopify, users can launch online stores, with complete control over design, content and apps. Besides web, Shopify has an app that allows users to manage orders and products while on the move.
The cloud-based platform is a one stop solution for anyone wanting to launch a website to sell physical or digital products online. There are more than 100 professional themes to choose from. There are themes for fashion, furniture, sports, electronics, art/photography or recreation based websites. If you dont want to spend on a premium theme, you can find a number of free themes to suit your need.
Shopify allows you to customize the look of the storefront, upload logo and media, edit HTML/CSS, insert SSL certificate, add a domain name or publish blog. Merchants can accept payments of Visa, Mastercard, Discover, and American Express cards. There are more than hundred payment gateways from around the world. Additionally, set up shipping rates, offer free shipping, automatic taxes, and dropshipping.
For those looking for more advanced features, you can connect to fulfillment centers, offer refunds, optimize for search engines, sell on Facebook or benefit from social media integration. Also, you can manage your entire inventory with Shopify and import or export your products using CSV files. As for web hosting, Shopify offers unlimited bandwidth, not charging users for increased traffic. With product reports and Google Analytics you can keep a track of the website’s performance online.
For those who are just starting, Shopify also sells Shopify POS, a card reader to securely accept credit card payments, Apple Pay and Android Pay. The POS boasts of low credit card rates with no hidden fees. Taxes are collected automatically based on store’s location. You can also offer store credit instead of cash or card refund. For enterprises, the company has a more powerful platform in the form of Shopify Plus.
Shopify customers can login on web or download the smartphone app to manage websites while on the go. Shopify allows new customers to start with a 14-day free trial. The company also also has country-specific websites with local payment plans and solutions. Browse the Help section for FAQ or queries on installation, troubleshooting or others. You can also chat with the customer service for payment, refund, cancellation, subscription, or other queries.
I opened an account last year. I only accessed it for two or three months. In May I went to the site to make sure it was closed because I did not want my product sitting and possibly be duplicated. I read on the site that I had a FINAL INVOICE, so I paid for it. Now every month since May Shopify has taken $31.18 out of my account. I considered it closed and they considered a FINAL INVOICE to mean reactivation.
When I saw that monies had being taken from my account I went back to the site and again attempted to close it. Again the wording is so confusing. If I had never paid the FINAL INVOICE I would have been alright. That is what I was told by customer service. Since when does a FINAL INVOICE need not be paid.
There has been no activity on this account since last fall when I opened it. Why would I want to pay for an account that I am not using?
Joan
Hi,
I would like to launch a webstore in malaysia. Shopify seems the best option for me now. But i have a question for the pricing that’s indicated ‘Transaction fee’ 2%, what is this ? Is this the payment gateway transaction or i have to pay 2% for each sales on top of the monthly USD$29 subscription ?
Please advice and looking forward to hear from you as soon