Office Address:
Seaborne Airlines
Tirri Building (Caribbean
Airports Facilities, Inc.)
Box 15
Support:
Phone:1 801-401-9100
Email: bagassist@seaborneairlines.com (baggage queries)
About Seaborne Airlines
Seaborne Airlines began operations in 2002 with cruise line sightseeing tours. Today it is one of the growing airlines in the Caribbean. Operating both seaplane and land plane services, the airline currently connects some 15 destinations. Headquartered in San Juan, Puerto Rico, Seaborne boasts of a fleet of 10 aircraft.
Current destinations served by Seaborne include Anguilla, Antigua, Dominica, Guadeloupe, La Romana (Dominican Republic), Martinique, Nevis, Punta Cana (Dominican Republic), St. Kitts, St. Maarten, Tortola (British Virgin Islands), San Juan (Puerto Rico), Santo Domingo (Dominican Republic), St. Croix (U.S. Virgin Islands) and St. Thomas (U.S. Virgin Islands).
Seaborne flights can be searched and booked online using Discover, MasterCard, Visa and American Express credit cards. On booking, you can also view and print your e-ticket on the website. Seaborne allows fliers to carry one carry on with size up to 30lbs. Any bags up to 50lbs weight must be checked. Check-in baggage will be charged, depending on the ticket fare. Some fares enjoy free check-in of first bag. For delayed or lost baggage, reach the Seaborne customer service.
Seaborne has codeshare agreements with Air Europa, American Airlines and JetBlue.If you are a frequent flier, register for the SeaMiles program to earn and redeem miles. There is also the Corporate Frequent Travel Program created for business travelers, government agencies and individuals. Members enjoy concierge desk, easy online booking, free excess baggage, and also option to make changes to booking without any fee.
For more information or queries on payment, schedule, flight status, lost baggage or others, reach the Seaborne Airlines customer service.
My experience with seaborne airlines was horrible on my flight from Porto Rico to st Croix Our plane had unload do to technical difficulty making my arrival late June 4 2019 and ruining my 1st day of vacation I had to have someone else meet meat airport because people we were renting our vacation house couldn’t wait next my return flight was over a hour late causing my party of six to miss our connecting flight leaving us stranded in Porto Rico no food drinks and dragging our bags around causing a extra day of car rental at $90 plus instead of arriving 1 am we arrived at 630 am causing me to miss day of work horrible horrible not to mention my wife has a injured leg
I am writing to complain about the more than 36-hour baggage delay I experienced July 19-21st, 2018 with your airline. Because of that delay, I incurred unnecessary and unexpected expenses. After calling American Airlines and Seaborn airlines more than ten times in a 24-hour period, I finally received my luggage on Saturday morning. No reasonable or acceptable reason was given for the delay. By the time I received my bags, I had missed the wedding I traveled to Tortola to attend and was without my medication for a full 24 hours.
My experience with Seaborne was horrible, not only did I not get my bags until two days later the customer service skills of it’s employee’s are the worst. It has been three weeks I have sent emails and no one has returned my calls. i was unable to attend a wedding which was my intended purpose. Seaborne your treatment of paying customers is not GOOD AT ALL!!!!!
Worse customer service!! Twice we’ve had problems. This time, we got to airport early due to cruise getting in earlier than expected. Asked to get on a earlier flight b/c we knew flight was empty. Couldn’t accommodate us without a fee. Our flight cancelled so we have over a 2 hour delay with a overbooked flight!! Where is customer service?? The airline should be willing to get passengers on their way, if at airport. Doesn’t hurt you.