Head Office
5995 Avebury Rd.
Mississauga, Ontario, Canada
Customer Service
Phone: 1 888 SHIP-123 (general)
Phone: 1-888-744-7123 (general)
Phone: 1-888-302-8819 (freight)
Phone: 1-800-459-5599 (technical support)
Phone: 1-855-268-8255 (logistics)
Email: purologistics@purolator.com (logistics)
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About Purolator
Purolator is a leading freight, parcel and logistics solutions provider in Canada. Founded in the year 1960, the company is headquartered at Mississauga, Ontario, and employs more than 12,000 professionals. Part of Canada Post Corporation, Purolator has a fleet of 560 hybrid-electric vehicles, 2,800 courier vehicles, 175 medium trucks and 1,300 highway trailers. It manages its operations from 170 facility centers, 124 shipping centers and 900 authorized agents across the country.
Find a Purolator branch nearest to your address here. You can narrow search results by address, postal code, city or landmark. The website has a cost estimator to estimate cost and time of delivery. You can add destination, weight, dimensions and quantity to get an accurate price. Once you place a shipment, you can track same easily online. That is not all, you can even schedule a pickup with just a few clicks.
Purolator services include Purolator Express, Purolator Ground, Next Day Delivery, Purolator Same Day services, Special Handling, Return Services, Purolator Express International, Purolator Expedited LTL shipments, to name a few. The logistics services include import and export of goods, fulfillment and warehousing, transportation services, returns/reverse logistics solutions, among others. Customers can open a Business Account to save on shipments, get free shipping supplies and get enhanced reporting and tracking solutions.
For more information or queries on locations, payment, shipping, tracking, delivery, or others, reach the Purolator customer service.
Purolator is the worst shipping company i’ve got the experience from. I would really suggest people to not go with this company for their packages as they only think for themselves not the customers. All they want is customer should be available according to them to get their packages but drivers will do what they want.
Purolator did not even attempt delivery. Just found out they said they were unable to deliver my package when I was at home waiting for them!! Called their office and they said it would be re-delivered today! This morning got an email to pick it up! FFS, what is wrong with this company??
I want to thank Sandy in the call centre and the driver in the London Thame Center area for making sure my Package was delivered today Your kindness and understanding was so appreciated
I have called to resolved my issue and ran out of time waiting for a human to answer. I have tried the automated customer service text and found it frustrating since nothing I said as a reply was understood and options did not cover my issue. I have also sent emails to customer service as suggested here. And I still have no reply at all from company. I do not get good reception so email is my best option. The expedited package was very late and no longer needed and was charged $90 for a 1lb package to go 67.5 kms.
Just wanted to tell Purolator that Christopher, who answered the phone, went out his way to make my home delivery possible- Purolator handed it off to a so, third party (5 drawer chest of drawers) – I still don’t have it yet – but Kudos to Christopher …. Live in a condo, when you can’t get in unless someone buzzed you up – so, I put my life on hold for 2 days- & I still don’t have it!
I wish Purolator would ring the door bell when they drop off packages from Amazon. All the other carriers do. Yesterday your delivery guy just dumped it in the snow and the whole box was wet.