Head Office
Whitbread Court,
Houghton Hall Business Park,
Porz Avenue, Dunstable LU5 5XE
Customer Service
Phone: 0333 003 0025
Phone: 0333 003 8101
Phone: 0333 003 8104
Email: guest.relations@premierinn.com
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About Premier Inn Hotels
Premier Inn is a British hotel chain established by Whitbread in 1987. Currently, there are more than 780 Premier Inn properties spread across UK, Ireland, Germany and the UAE. Top cities where the brand has presence include London, Edinburgh, York, Leeds, Nottingham, Belfast, Newcastle, Manchester, Bristol, Windsor, Dublin, Heathrow, Kent, Cardiff, Southampton, Frankfurt, Dubai and Abu Dhabi. Guests can book a hotel on the website by searching by place, postcode or hotel name. You can select the arrival date and filter from the search results.
Premier Inn hotels are not only centrally located, you will also find many of them around beaches, countryside and conservation areas. Premier Inn Business is a convenient way to book business trips. Business guests enjoy exclusive access to Business Flex rates. With Business Account, guests get interest free credit, exclusive rates and consolidated invoice. Guests can check-in any time after 2pm. Check out is by 12pm on agreed departure date.
The Premier Inn rooms are upgraded with luxurious kingsize beds, WiFi, Freeview TV, tea and coffee making facilities, among other amenities. There are double rooms, twin rooms and family rooms to choose from. Guests enjoy quality food at value for money. You will find a great selection of hot food in the breakfast menu. The continental breakfast is available for those who fancy a fruit or cereal.
On the website, you can see the top features, amenities and pictures of the rooms. The common amenities include WiFi, air conditioning, Hypnos bed, and working desk. Note that most Premier Inn hotels offer free on-site car parking. When reserving rooms online, you can pay using Visa, MasterCard, American Express and Discover cards. A confirmation email with details will be sent to your email. You can view your reservation any time by signing into your account. As for cancellation policy, guests who have booked a Flex rate room can cancel before 1pm on the day they are due to arrive. Those booked on Saver rate, cannot cancel or edit booking. For more information or queries on locations, payment, refund, cancellation, career/jobs, or others, reach the Premier Inn support.
I have tried REPEATEDLY to cancel a reservation at your hotel in Pickering, North Yorkshire, but without success. I am unwell, and unable to visit Pickering, and cannot trace my booking reference, consequently, I cannot use your online cancellation service. The various phone numbers are of absolutely no use whatever, because a computerised message says “please try later…” or “..is now closed…”
There might be some who think this is a deliberate policy of ‘Premier Inn’…whereby, if the booking is not cancelled by telephone, or by using your online system, you may charge the customer. I am 72-years old and during my time I have seen many large organisations, some considerably larger than ‘Premier Inn’, fold and disappear…without trace! ~Let us, for a moment, remember ‘Berni Inn’ restaurants, ‘TWA Airlines’, ‘Gaumont Cinema Group’, ‘British Leyland’, ‘Sun Microsystems’, to name a few.
We are trying to book a double room for 23 March but the prices vary in the sites in and around Sutton, Surrey (Sutton Station). The price for Sutton is £79 for the 1 night, exc breakfast which we do mot require, BUT for Friday 25 March the charge is £47. Why on earth is it cheaper to stay with you on a Friday and not midweek? We are coming to see friends and as we pensioners cannot justify the cost of 1 night stay.
I stayed in the premier inn Hayward heath hotel last night and I am truly disgusted with the hygiene of your property! There was stain on my sheets which is against health and safety regulations, I complained to reception I was then moved to another room and again the hygiene was awful there was stains on the side black hair in my bath and my toilet seat was broke the light switches was filthy! I’m truly shocked with the standards of hygiene at this property. BJMR19541 REF
I sent a complaint via e mail 3 days ago. I’ve had no acknowledgement or any response. How long am I expected to wait. There were several issues eg a mix up with my booking, a dirty unusable toilet and being disturbed by guests.
We stayed in premium inn in holystone Newcastle from the 18th July 2021 till the 21st July and we’re extremely disappointed in the our stay . The room was on the ground floor and the room was like a sauna , we could not open the window more than a couple of inches and stench of drugs permitted into our room and the hotel . We complained to reception and the only response was , we will give you a sheet and try to get rid of the smell . We could not sleep at all and had to go outside at 2.00am to be able to breathe.I filled the questionnaire out on the 22nd July 2021 and to date have had no response. So much for premier inns guarantee of a good nights sleep . Our booking reference ALRR226250.
Have been trying to get a refund for breakfast we were unable to get because of staff shortage at hotel have emailed phoned and the buck passed every time do not go to Carlisle hotel m6 junction 44 very unprofessional staff wheelchair access via emergency exit won’t be back.
I am very disappointed with our stay at Poole north last weekend 27-28 June ref no ARWR369757 this was booked on the 24-04-2021. On our arrival we checked in and we’re asked what time we would like to book in for breakfast and told the only times available were 06.45 / 10.00 / 10.30 when I asked why these were the only times available I was told we had been sent an email requesting us to book but I never received one. After going to our room we noticed that we had no extra pillows so on our way out I asked if we could have some extra pillows put in our room to be told they were in a bag in the wardrobe I told him that there was no bag he then said sorry then we have no pillows as we we always sleep with extra pillows we had to put wet towels underneath to try to plump them up and both woke up in the morning with stiff necks so I am very disappointed as we always use premier when we are away.
Currently im using Premier inn 2-3 times per week for business, last Thursday i stayed in your premier inn in Runcorn 17/06/21 and 18/06/21,booking ref AMSR194886, upon arrival i was greeted by a lady at around 16.30 who was rude and very abrupt which i did not expect or deserve, maybe had a bad day. I was then allocated a room (36) a stone throw from the motorway in a room with no ventilation or fresh air, opening the window only increased the noise of the volume of traffic on the motorway, this resulted in the worst night sleep i have ever experienced in a premier inn. When i tried to ask for another room i was informed you were fully booked, on trying to complain the following morning not a soul was to be found and i waited 15 mins ringing the bell. I am not in the habit of complaining but find myself in this position of utter disregard for customer service and wish a refund based on guaranteed good night sleep which clearly I did not receive.