Contact of Pegasus Airlines customer service (phone, email)

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Contact Pegasus Airlines: Find below customer service details of Pegasus Airlines, including phone and email. Besides contact details, the page also offers a brief overview of the airline. Reach the customer service below for queries, complaints or feedback.

Head Office
Pegasus Airlines
Aeropark Yenisehir Mah. Osmanl? Bulvari
No:11/A 34912 – Kurtkoy/Istanbul Turkiye

Customer Service
Phone: 0888 228 12 12 (Turkey)
Phone: 0 69120063505 (Germany)
Phone: 0 170060140 (France)
Phone: 00971 4 3578128 (Russia)
Phone: 00971 4 3578128 (UAE)
Phone: 0090 850 250 67 77 (US)
Phone: 0 3333003555 (UK)
Email: [email protected] (general)

About Pegasus Airlines
Pegasus Airlines is a leading low cost airline in Turkey that was founded in the year 1990. The airline was a joint venture between Aer Lingus, Silkar Investment and Net Holding. It operates from its main base at Sabiha Gokcen International Airport. With a fleet of 82 aircraft, the airline operates to more than 103 destinations. Headquartered at Istanbul, Pegasus Airlines employs more than 5,000 people. The airline’s two main subsidiaries consist of IZair and Pegasus Asia.

Domestic destinations connected by Pegasus include Adana, Alanya, Ankara, Antakya, Antalya, Bodrum, Dalaman, Denizli, Edremit, Erzincan, Gaziantep, Istanbul, Izmir, Kars, Kayseri, Konya, Mardin, Mus, Ordu, Samsun, Sinop, Sivas, Trabzon, Van and Corlu. International destinations include Egypt, Krygyzstan, Albania, Austria, Belgium, Bosnia, Czech Republic, Denmark, France, Germany, Greece, Italy, Netherlands, Norway, Romania, Russia, Spain, Sweden, Switzerland, United Kingdom, Iran, Iraq, Israel, Bahrain, Kuwait, Qatar and UAE.

You can book your flight directly on the link here by inputting the origin, destination and dates. From the search results, you can filter the best by schedule or fare. Upon booking your ticket, you can further view/print ticket and manage the same by signing into your account. During the flight reservation, you also have the option to rent a car or book a hotel. As is with the other airlines, you can select your seat, add additional baggage and pre-order meal during flight reservation.

Skip the queues at airport by checking in online. You can further track flight status and see schedule on the website. As or the baggage restrictions, on domestic flights, you can carry 15kg bag for free, while Advantage fliers can carry up to 20kg. On international flights, you are allowed to carry 8kg hand baggage and 20kg check-in baggage. If you are carrying more bags, you can book same online or at the airport. For frequent fliers, Pegasus offers the loyalty programme called Pegasus Plus. You can earn and redeem reward points on every flight. For more information or queries on reservation, cancellation, refund, lost baggage, reward points, web checkin, or others, reach the Pegasus Airlines customer service.

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  1. Pegasus has terrible customer service! They charged me $600 for one extra bag which was under the weight limit. And my primary bag which was 5 kilograms overweight. Then a boy named Nazari (working at the boarding gate in Tbilisi airport) tried to tell me I wasn’t allowed on the flight because I had my carry-on bag plus a personal item (a ceramic plate I didn’t want to break in a small backpack!). While he refused to give me my ticket back, and forced me to be one of the last on the plane, he allowed other passengers to go with a suitcase and large purse bigger than my personal item! I will be complaining directly to Pegasus about the baggage fees. I did not book my flights with Pegasus, but was put on their flights at the last minute. Furthermore, they don’t list baggage fees online. Why?

  2. Your staff in Antalya is terrible, impolite and not helpful. You should train them on how to treat people because i felt like they were very crude.

  3. This airline is worst ever. They cancelled my flight first time and i changed it online. After couple of days they cancelled the new flight also. I tried to change it again online but got error that i cannot do the change using the website or the app.
    I tried to contact the call center in Saudi Arabia, UAE, OMAN, Turkey but non of them is responding to calls. I sent support ticket but received their reply that i have to call the call center only and they need verbal confirmation to change the ticket (in which era they still living).

    Conclusion, my flight is cancelled and i am unable to make anything with this stupid airlines. I do not recommend anyone to reserve with them. Better you pay little more but secure your trip.

  4. Our passenger was to board a flight on Pegasus airline from Ercan to Lagos using Pegasus airline for a code shared flight with Qatar and was denied boarding. The customer claims he was informed by Pegasus that we were aware the flight was fully booked before issuing hos ticket. We have sent several mails to Pegasus to confirm this claims and made several unsuccessful attempt to reach the customer care number provided.
    It is quite unfair that our customer would be provided with a wrong information and the airline is unresponsive to our efforts to clarify the claim. The passenger has initiated a lawsuit against us. Please kindly help verify the information. Reference number is F3MT44. Thank you

  5. I want to thank Pegasus Customer Service especially Mr. Serkan. He momentary helped me with amending a passenger’s last name in a flight ticket, I couldn’t believe he made it right so fast, however, sold me the ticket and couldn’t help me at all. Thank you for the professionalism and great customer service.

    Nataliya Rudyk.

  6. Jean Scoltock Reply

    One of the worst experiences of my life.
    My partner (David Houston) and I were booked on Flight PC1896 Istanbul Gokcen to Ercan
    Lefkosa N Cyprus scheduled to leave at 19.10. 20th February.

    The information board was then changed to say this flight was DELAYED to 22.10. Nearer
    that time we went to the relevant gate, however, when we went to board we were told that we
    were not on that flight, and that the flight was full.

    We found the office which was surrounded by hoards of people all fighting to get to the window to speak to one of the two Pegasus staff. This took hours and our passports and tickets were taken from us. At this point there were no other Pegasus staff to give any help,
    advice and control of the people. There was fighting, pushing, swearing it was. complete
    chaos. Two Pegasus staff then appeared and were surrounded by the hoards of. very angry people. We finally managed to speak to one and he took us to the police to get our passports
    back ( They had them for over. 4 hours ) we then had to re enter the airport, passport,security
    etc. and to get our new boarding passes.
    We finally got a flight at 6.00am Thurs 21st .
    During all this time there were no announcements or any information given, if there had been it
    would have helped in keeping the customers less angry .
    Personally, I have never experienced anything like this before it was truly a frightening experience.
    My partner, David, has renal failure and has to have dialysis three times a week, he was due
    at Limassol General Hospital at. 6..30am Thurs 21st. I tried telling your staff this but either they didn’t understand or were not interested. This was a very great worry to us.

    When we arrived at Ercan our luggage did not arrive with us. We had to drive back to the
    airport the next day to get it.

    I am sure you will have had many other complaints about all of the above.

    I look forward to hearing from you.

    Jean Scoltock

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