Head Office
Pegasus Airlines
Aeropark Yenisehir
Mah. Osmanl Bulvari
No:11/A 34912 –
Kurtkoy/Istanbul Turkiye
Support:
Phone:0090 850 250 67 77
Email: g.farneti@georgian-airways.com
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Aboutย Pegasus Airlines
Pegasus Airlines is a leading low cost airline in Turkey that was founded in the year 1990. The airline was a joint venture between Aer Lingus, Silkar Investment and Net Holding. It operates from its main base at Sabiha Gokcen International Airport. With a fleet of 82 aircraft, the airline operates to more than 103 destinations. Headquartered at Istanbul, Pegasus Airlines employs more than 5,000 people. The airline’s two main subsidiaries consist of IZair and Pegasus Asia.
Domestic destinations connected by Pegasus include Adana, Alanya, Ankara, Antakya, Antalya, Bodrum, Dalaman, Denizli, Edremit, Erzincan, Gaziantep, Istanbul, Izmir, Kars, Kayseri, Konya, Mardin, Mus, Ordu, Samsun, Sinop, Sivas, Trabzon, Van and Corlu. International destinations include Egypt, Krygyzstan, Albania, Austria, Belgium, Bosnia, Czech Republic, Denmark, France, Germany, Greece, Italy, Netherlands, Norway, Romania, Russia, Spain, Sweden, Switzerland, United Kingdom, Iran, Iraq, Israel, Bahrain, Kuwait, Qatar and UAE.
You can book your flight directly on the link here by inputting the origin, destination and dates. From the search results, you can filter the best by schedule or fare. Upon booking your ticket, you can further view/print ticket and manage the same by signing into your account. During the flight reservation, you also have the option to rent a car or book a hotel. As is with the other airlines, you can select your seat, add additional baggage and pre-order meal during flight reservation.
Skip the queues at airport by checking in online. You can further track flight status and see schedule on the website. As or the baggage restrictions, on domestic flights, you can carry 15kg bag for free, while Advantage fliers can carry up to 20kg. On international flights, you are allowed to carry 8kg hand baggage and 20kg check-in baggage. If you are carrying more bags, you can book same online or at the airport. For frequent fliers, Pegasus offers the loyalty programme called Pegasus Plus. You can earn and redeem reward points on every flight.ย For more information or queries on reservation, cancellation, refund, lost baggage, reward points, web checkin, or others, reach the Pegasus Airlines customer service.
I am not sure if I should have bough the flex ticket which permits you to cancel a flight. I have been trying for days now to cancel a flight. The call center does not answer their phones and cancelling it online is impossible.
Pegasus Airlines ruined my Turkey trip. Traveling from Hurghada to Istanbul, Sabiha airport was excellent, returning to Hurghada was a nightmare! Flight PC 623, At the airport we arrived 10mins before the gate closure time and they said we were late, and because I said that the woman at the gate did not announce that the gates were closing we lost track of time, they decided to teach us a lesson by telling us “you are off this flight, so next time you learn to come early!”, on the other hand, they took all the time in the world to remove our luggage off the flight but not let us on it! Putting in mind that it was midnight and that we had an infant and a child.
Going through queues at a little office that has two Pegasus employees and a lot of people fighting, cursing, and waiting to resolve all sort of issues, we met several that said they do this on purpose so you would have to buy new tickets, and this is exactly what happened to us. To leave on the next flight the next day tickets were $1500! Which is ridiculous, we had to spend two extra nights in Istanbul to get affordable ones, we ended up paying the $1500 but for living expenses and not the flight alone.
Heading back to the airport two days later, we checked in and all was well and we decided to head to the gate very early since we did “learn to arrive early”, Pegasus changed the gate and again failed to communicate with us even through the screens. We knew by chance from another passenger who was running around with his wife and kids trying to find the new gate. Arriving at the gate my husband was furious and asking the lady at the counter why they did not announce the gate change, she said that it’s our job to check the screens. Above all, a passenger was asking the reason for not announcing the gate change, I replied that it’s a terrible airline so the rude Pegasus employee asked me to SHUT UP!! I kept quiet to return home, we had enough.
Also I have paid extra for flight entertainment and it was not working on any of the flights.
We had a flight from Istanbul to Lebanon on 05 Nov’21, our flight was at 10:00 pm due to the foggy day we could not reach the airport on time. We reached one hour late but we did online check in unfortunately they did not allow us to take the flight they did not take into consideration the situation as its was unexpected fog where it caused lots of traffic .Even next day the newspaper talked about that foggy day. We went to the customer service there unfortunately he did not help us at all he took chance of what happened to us and he told us that u can book the next flight which is at 11:00 pm but its full or two seat available that’s why u have to pay 600$ for 2 person otherwise we cant help you, we had to pay the 600$ extra to take the flight and the surprise was when we reached the plane it was almost empty.
I would like to express our strong dissatisfaction with the Pegasus onboard service during PC 420 flight from Istanbul to L’viv on October 18, 2021. When we got onboard, the cabin crew took our hand luggage away, saying there was no free space for it, because other passengers had already occupied all possible places. On our request, why we shouldn’t take our hand luggage inside, a cabin crew head was speaking in a very rude and unpleasant way, mimicking me personally which is absolutely unacceptable. My journey was spoilt. Moreover, our passports were inside of that hand luggage, and we could not go through passport control. I wish Pegasus airlines work more efficiently with their staff and dedicate more time and effort to their service development.
Pegasus has terrible customer service! They charged me $600 for one extra bag which was under the weight limit. And my primary bag which was 5 kilograms overweight. Then a boy named Nazari (working at the boarding gate in Tbilisi airport) tried to tell me I wasn’t allowed on the flight because I had my carry-on bag plus a personal item (a ceramic plate I didn’t want to break in a small backpack!). While he refused to give me my ticket back, and forced me to be one of the last on the plane, he allowed other passengers to go with a suitcase and large purse bigger than my personal item! I will be complaining directly to Pegasus about the baggage fees. I did not book my flights with Pegasus, but was put on their flights at the last minute. Furthermore, they don’t list baggage fees online. Why?
Your staff in Antalya is terrible, impolite and not helpful. You should train them on how to treat people because i felt like they were very crude.
This airline is worst ever. They cancelled my flight first time and i changed it online. After couple of days they cancelled the new flight also. I tried to change it again online but got error that i cannot do the change using the website or the app.
I tried to contact the call center in Saudi Arabia, UAE, OMAN, Turkey but non of them is responding to calls. I sent support ticket but received their reply that i have to call the call center only and they need verbal confirmation to change the ticket (in which era they still living).
Conclusion, my flight is cancelled and i am unable to make anything with this stupid airlines. I do not recommend anyone to reserve with them. Better you pay little more but secure your trip.
Our passenger was to board a flight on Pegasus airline from Ercan to Lagos using Pegasus airline for a code shared flight with Qatar and was denied boarding. The customer claims he was informed by Pegasus that we were aware the flight was fully booked before issuing hos ticket. We have sent several mails to Pegasus to confirm this claims and made several unsuccessful attempt to reach the customer care number provided.
It is quite unfair that our customer would be provided with a wrong information and the airline is unresponsive to our efforts to clarify the claim. The passenger has initiated a lawsuit against us. Please kindly help verify the information. Reference number is F3MT44. Thank you
I want to thank Pegasus Customer Service especially Mr. Serkan. He momentary helped me with amending a passenger’s last name in a flight ticket, I couldn’t believe he made it right so fast, however, Trip.com sold me the ticket and couldn’t help me at all. Thank you for the professionalism and great customer service.
Kindly,
Nataliya Rudyk.
One of the worst experiences of my life.
My partner (David Houston) and I were booked on Flight PC1896 Istanbul Gokcen to Ercan
Lefkosa N Cyprus scheduled to leave at 19.10. 20th February.
The information board was then changed to say this flight was DELAYED to 22.10. Nearer
that time we went to the relevant gate, however, when we went to board we were told that we
were not on that flight, and that the flight was full.
We found the office which was surrounded by hoards of people all fighting to get to the window to speak to one of the two Pegasus staff. This took hours and our passports and tickets were taken from us. At this point there were no other Pegasus staff to give any help,
advice and control of the people. There was fighting, pushing, swearing it was. complete
chaos. Two Pegasus staff then appeared and were surrounded by the hoards of. very angry people. We finally managed to speak to one and he took us to the police to get our passports
back ( They had them for over. 4 hours ) we then had to re enter the airport, passport,security
etc. and to get our new boarding passes.
We finally got a flight at 6.00am Thurs 21st .
During all this time there were no announcements or any information given, if there had been it
would have helped in keeping the customers less angry .
Personally, I have never experienced anything like this before it was truly a frightening experience.
My partner, David, has renal failure and has to have dialysis three times a week, he was due
at Limassol General Hospital at. 6..30am Thurs 21st. I tried telling your staff this but either they didn’t understand or were not interested. This was a very great worry to us.
When we arrived at Ercan our luggage did not arrive with us. We had to drive back to the
airport the next day to get it.
I am sure you will have had many other complaints about all of the above.
I look forward to hearing from you.
Jean Scoltock