NH Hotels (Spain): How to contact for help

NH Hotels Head Office
Santa Engracia 120,
7ª planta, 28003 Madrid
Phone: 914519735

NH Hotels Customer Service
Phone: +34 91 398 46 61 (general)
Phone: +34 91 398 44 38 (NH Rewards)
Phone: +34 91 600 83 04 (corporate)
Email: reservations@nh-hotels.com (booking)

International Contacts
Spain: +34 91 6008146
USA: +1 212 219 7607
France: +33 (0)176 54 19 42
Germany: +49 30 22388599
Italy: +39 02 87368144
UK: +39 02 87368144
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About NH Hotels
The NH Hotel Group traces its history back to 1978 when it began as the Cuidad de Pamplona hotel. Today it is one of the top 25 leading hotel chains in the world with over 400 hotels and 60,000 rooms. The NH Hotels, NH Collection, nhow and Hesperia Resorts are some of its subsidiary brands. NH Hotels are a 3 and 4 star urban hotels for business or leisure purposes. The NH Hotel Group has presence in more than 29 countries across Europe, America and Africa. The hotel chain has won several awards for its customer service, hospitality, among others.

NH Hotels’ network includes South Africa, Argentina, Chile, Colombia, Mexico, USA, Uruguay, Austria, Belgium, France, Germany, Hungary, Italy, Poland, Portugal, Slovakia, Spain, Switzerland and the UK. On the website, guests can reserve hotels by city, airport, address or hotel name. The properties are listed with details of address, rooms, price, star rating and reviews. Rooms can also be filtered by amenities such as WiFi, gym, spa, parking, pool or airport shuttle. In addition to the website, guests can use the smartphone app to book and manage reservations on the move. A reservation will be confirmed and guaranteed with a credit card. A mail with details of stay, price and taxes would be sent to the guest’s email. Most bookings can be viewed and managed from the account online.

As for cancellation, guests will not be charged on their credit card if a reservation is cancelled at least 48 hours before arrival date. If cancelled after 48 hours, 50% of the total cost of stay will be charged. For cancellation and refund policies see the booking confirmation or speak to a NH Hotels customer service rep. Are you a frequent traveller? Register for the NH Hotel Rewards, a loyalty programme for members to enjoy free nights and discounts. Members earn points on every booking made. Additionally, they enjoy best rooms, free WiFi, early check-in and late check-out, among other benefits.

If you are a corporate firm, take advantage of the products designed for companies. The ‘Group Benefit Program for Companies’ offers exclusive offers, cheaper rooms, free WiFi, 10% discount in restaurants, among others. For more information or queries on new booking, payment, refund or cancellation, reach the NH Hotels customer service via phone or email.