Namecheap: How to contact the support

Head Office
11400 W. Olympic Blvd.
Suite 200
Los Angeles, CA 90064

Customer Service
Email: support@namecheap.com
Email: feedback@namecheap.com
Phone: 1-310-259-3259 (general queries only)
Ticket System: Click Here
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About Namecheap
Namecheap is a technology company founded by Richard Kirkendall in 2000. Namecheap deals with domain registrations and web hosting, and has its headquarters at Los Angeles, California. The ICANN-accredited domain name registrar claims to have more than 5 million domains registered and 2 million customers. Namecheap has data centers across North America and Europe. The primary locations are in Atlanta, Phoenix, Dallas, followed by Clifton (New Jersey), Chicago and Los Angeles. Namecheap uses servers from Dell, HP and Supermicro. Each of its servers has at least two processors.

On the website, users can easily select their preferred service and pay through major debit/credit cards. Domain services include registration, transfer, Whois, PremiumDNS and FreeDNS. You can shop for domains by generic top-level domains or country/region specific extensions. Under hosting, you have shared hosting, reseller hosting, VPS hosting, dedicated servers and private email hosting. For resellers, Namecheap has SSL certifications and reseller hosting. As for SSL certificates, find Comodo, Geotrust, Thawte, Symantec, among others. Customers enjoy live 24/7 chat, email support and telephone assistance.

If you are not a tech-savvy person, you can benefit from the API Docs and Knowledge Base with top questions and answers. The knowledgebase topics range from domains, hosting, billing and account. Not just that, if you need a specific help with hosting or domains, you can input your search keyword and quickly find help. If you are an existing customer, you can login to your account to manage all subscribed products. For more information or queries on payment, refund, cancellation, technical support, or others, reach the Namecheap customer service.