Contact Melbourne Cricket Ground (MCG): Find below customer service details of Melbourne Cricket Ground, including phone and email. Besides contact details, the page also offers an overview of the stadium and its services. Reach the MCG customer service below for queries, complaints or feedback.
Melbourne Cricket Ground HQ
Brunton Ave,
Richmond VIC 3002, Australia
Directions: Google Maps
Melbourne Cricket Ground Customer Service
Phone: 03 9657 8888 (general)
Phone: +61 3 9657 8860 (online store)
Phone: +61 132 849 (for tickets – Ticketek)
Phone: 03 9657 8804 (Jolimont Club)
Email: [email protected] (premium seating)
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About Melbourne Cricket Ground (MCG)
Melbourne Cricket Ground was first opened in the year 1853. One of the ten largest stadiums in the world, the Melbourne Cricket Ground can accommodate more than 1,00,000. The cricket ground is owned by the Government of Victoria and managed by the Melbourne Cricket Club. Besides being home of the Australian national cricket team, the ground also serves the Victorian Bushrangers, Melbourne Football Club, Richmond Football Club, Melbourne Stars and Carlton Football Club.
Also known as The G, the ground in the past has hosted historical cricket matches, football, Olympic games, Rugby, music concerts and religious events. The stadium boasts of the largest high definition scoreboard and tallest light towers in Australia.
Tickets can be booked via phone, website or by visiting one of the Ticketek outlets. Tickets sold at the venue on event days from the public gates are sold on a first serve basis. Alcohol, cans, musical instruments, flags, fireworks, chairs, animals and audio recording equipments are among other items that are not permitted inside the stadium. As for eateries, you have the Paddock Cafe at gate 3 and Hugh Trumble Cafe. Both are open only on event days. Did we mention? Fans have access to free WiFi network inside the stadium. Look for the ‘MCG Free WiFi’ on your device.
Vehicle parking is done at the Yarra Park. Parking costs $10 each. If you prefer to take public transportation, there are two train stations (Jolimont and Richmond) close to the MCG. Additionally, three tram routes provide access to the stadium.
If you would like to tour the stadium, contact the main office for schedule and tickets. Dont miss the Australia Post Avenue of Legends in Yarra Park. Also dont miss the City Terrace with view of Melbourne’s skyline.
Planning to watch the AFL season? You can now enjoy your matches with premium comfort and luxury. Join the Jolimont Club for the best in hospitality. You enjoy prime arena viewing and award winning cuisines. Parking is also included in the membership. There is also the MCG Executive Suite, located on Level 3 in the Ponsford Stand; Private Corporate Suite that include ticketing, chef’s selection of dishes, exclusive viewing seats, personal steward service; and the ANZAC Day Olympic Lounge. Corporates can benefit by leasing a suite on annual basis. The inclusions in the package are guaranteed access for all AFL games, underground parking passes, among others.
MCG and AFL fans can now purchase merchandise online using Visa, MasterCard, American Express, Diners Club and PayPal. You have MCG branded apparel and souvenirs, besides the Australian cricket team and AFL teams’ jerseys and t-shirts. Delivery of confirmed orders will be made within 7-10 working days. If you are not happy with your product, you can return for a refund within 30 days of order date. If you prefer to shop in person, visit the MCG Superstore located inside Gate 3 on Level 1.
For more information or queries on upcoming games, tickets, online shopping, parking, lost and found items, premium suites, or others, reach the Melbourne Cricket Ground customer service via phone or email.
Please have respect for those wanting to buy food at the venue . On numerous occasions I have seen underage children wanting to pay for food with cash and were rejected . Please be aware that some people may be low on credit on their cards and are unable to pay .
Kind regards John
After attending the MCG on Anzac day I was disappointed that ALL the food outlets do not serve Diet Coke. There was Coke No Sugar but it isn’t and doesn’t taste as good. Surely there can be room in the fridge for Diet Coke lovers like myself who prefer it. There was room in the fridge the last time I went to the MCG, why was it changed?
Dear MCG customer service,
I wish to express my thanks to an MCG ‘supervisor’ (Suzanna)and Auskick assistant (Mel) who assisted my family and I Friday evening 26th July at the Richmond v Collingwood match. My son (7), who had been looking forward to playing a grid game at half time became overwhelmed on the way to the change rooms and decided not to participate.
We had returned to the ground level, assuming our son had missed this opportunity and he was clearly upset. We were standing around M23 (between gate 6 and 7) when Suzanna (green jacket labelled supervisor) asked us if she could help. She was incredibly kind and generous with her time and offered to take us back to the change rooms so as our son could participate if he wanted to. She then reintroduced our son to Mel who was able to support our son and get him changed in a tight timeframe and reunite him with his friends. Suzanna then assisted us in finding out where the Auskickers could be seen playing and walked us to this area.
This experience was very special to our son, he had a wonderful time and we are very grateful for the support of these two people. It was exceptional customer service and both Suzanna and Mel went above and beyond to help us. Thank you for passing on our heartfelt thanks.
Kind regards, Tanya and family