Malindo Air Head Office
C-5-05, Block C,
Oasis Ara Damansara,
2 Jalan PJU 1A/7A,
47301 Petaling Jaya, Selangor
Support:
Phone: +603 – 7841 5353 (booking)
Email: customer_care@malindoair.com
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About Malindo Air
Malindo Air is a Malaysian airline founded in the year 2013. The low-cost airline operates from its headquarters at Petaling Jaya, Selangor. With a fleet of close to 27 aircraft, Malindo Air serves both domestic and international destinations from its hubs at Kuala Lumpur International Airport (KLIA) and the Sultan Abdul Aziz Shah Airport
Within Malaysia, Malindo Air connects to Kota Kinabalu, Kuching, Langkawi, Penang, Kuala Lumpur, Ipoh, Melaka, Alor Setar, Johor Bahru, Kuantan, K.Terengganu and Kertih. International destinations include Singapore, Bangkok, Ho Chi Minh City, Bali, Jakarta, Bandung, Batam, Pekanbaru, Kathmandu, Colombo, Dhaka, Hong Kong, Perth, Kochi, Delhi, Mumbai, Trichy and Trivandrum.
Travellers can search for flights and hotels directly on the website. You can further confirm a reservation by paying online using major credit/debit cards. Check the latest offers and discounts to save big on your journey.
Cancellation is allowed 72 hours before scheduled departure. The refund will be credited back to account holder directly. To view/download your e-ticket or manage your itinerary click here. Fliers can also avoid the airport queues by doing web check-in. Your boarding pass can be printed during the process. Note that check-in counter will be closed 45 minutes before departure
For domestic flights, fliers are allowed to carry 15kg free baggage. On Boeing aircrafts, up to 30kg free baggage is permitted. Business class passengers can carry up to 40kg. One cabin baggage with 7kg weight is permitted. Extra baggage can be carried by pre-booking on the website.
Fly Business Class to enjoy comfortable and spacious seats, power supply sockets, latest in-flight entertainment, special meals, free WiFi, priority check-in and extra baggage allowance. The free WiFi is only available on select flights. If you are flying Business Class, you enjoy access to the Malindo Executive Lounge. The lounge offers a buffet area, luxurious seats, internet access, among other benefits. If you are a frequent flier, register for the Malindo Miles loyalty programme to earn and redeem miles on every trip. For more information or queries on new reservation, refund/cancellation, baggage, lost and found items, or others, reach the Malindo Air customer service.
I have called up customer service line every month since April 2019 and emailed more than 5 times from April 2019 but I have not get this refund settled.
I have spoken to the customer care service staff on 26th September at 3.46pm by the name of Nurul and Nurul mentioned she will get the email team to look into this matter and reply within 1-2 days but there is no respond until now.
I have made another call this morning at 8.47am on 2nd October, spoken to Amirah and Amirah mentioned the same thing as Nurul that email team will reply to my email with regards to my refund status. I hope I could get a reply as soon as possible as this matter has been dragging way too long.
To sum up this case, Malindo refunded RM297.48 to my account on 23rd April, however it was charged back RM297.48 again on 24th April. My refund status showing in Malindo system saying that “IT HAS BEEN PROCESSED” however, I had never gotten the refund after 24th April.
The customer service staff kept saying that they will look into my email but I have not received a single reply other than the auto-generated reply right after sending.
Please help to look into this asap.
Flight no : OD 571 , travel date 19/5/2019
When boarding, all tv screen were switched on except mine . Apparently my tv screen was not working and the cabin crews were aware of it . Complained to cabin crew , she said will try to reset the tv screen. After 30 minutes, still not working, and she never bother to come back and update me . Complained to another cabin crew again, she said the same thing , will try to reset , again never came back to me . Complained for the 3rd time , the cabin crew said already reset, if it’s still not working, nothing much she can do. I asked her if she is going find a solution for me , the answer still no. I asked why don’t she change seat for me ? She said I can go find my own seat to change but the flight is quite full ( ??? )
Please arrange for some refund since malindo failed to provide in flight entertainment as full service airline and with a substandard crew service .
It’s a 3.5 hour flight with no in flight entertainment and the crew members don’t bother much .
Malindo has rescheduled the flight from Jkt to KL which will impact to my connecting flight in KLIA. I cannot find Malindo customer care contact number in Jakarta, to whom should I speak about this to refund all the ticket under 2 booking references: YYKACS and AOOEPU! Its a kind of terrible reschedulling!!
Malindo Air refused to waive the penalty charges for changing our (2 people) flight from KUL – SIN when I informed them that we had to look after my 92 yr old mother who recently fell and broke her right leg. no one in their right mind would go on a holiday if this accident happened to their family. This is an airline with no compassion
My sister and I travelled by Malindo OD 221 ,from KLIA to Tiruchirapalli India on 21st March 2018. The plane did not have the entertainment screen and teh plane was old and shabby with dirt tainted floor.I chose Malindo cos i could watch movies while flying, to kill time. On top of that the plane instead leaving 8.30 am , left late at 9.30 am ! to add to my fury all the air hostesses were snobbish and i think Malindo has lost its lusture . I could now say Malindo is no different then Air Asia . ! I was truly disappointed with Malindo Air.
BEWARE! When you book Malindo airfares online if they ask for separate payments for different legs of your journey, e.g. a return air fare, DONT agree. I found out after paying for one stage of my journey at a quoted price that when I went back to the booking site to pay the return part of my trip MALINDO HAD JACKED UP THE PREVIOUSLY LISTED PRICE! Deceptive, dishonest and unethical are only a few adjectives I can think of to describe this sneaky little practice! Usual story … can’t contact anyone from Malindo … unrealistic waiting time trying to get through to call centre by phone and no response to email. My next step is to report this practice to Australian Consumer Affairs. Probably will do the return flight to Perth with another airline out of principle and irrespective of cost!
It is very disappointing that the customer care executives behave so rudely & arrogant. Not pick the call, put the call on hold for a long time till it dies or bang phones when called to get support. No response to the emails sends to various Malindo contact points.Also will get conflicting information from different staffs in Malindo. I send mail as instructed by Malindo sales counter to get approval for the refund voucher (issued by Malindo air) to book the ticket. Even after one week no response from Malindo & the voucher is nothing but a toilet paper. The worst airline experience & not recommended if you value your time & money.
I’m Raymond booked ticket via online from penang to KL and return KL to penang, for verification i call 03-78415388 customer care for pass 3 day but no one is pick up, is really sucks and really disappointed me and my family member, this my first and last booking from malindo air
Customer care is really sucks
Hi,
We’d like to raise a concern on Malindo flight from KL to Kuching being cancelled and the passenger was only informed of the retime at very last minute.
Original flight at 07:10 on 01 Apr 2017
Flight changed to 18:30 on 31 Mar 2017
Notification received at 00:09 on 31 Mar 2017
The passenger tried to call Malindo hotline the whole morning but nobody pickup the phone. Because of that, she has to go to KL Sentral personally. After all the hassles, she’s still not able to get a flight on the original travel date. Although you said that the ticket will be refunded, the passenger has to pay extra 200 ringgit to get another flight from another airline.
Our main concerns are:
1. You should have known the cancellation or retime of flight earlier. Any particular reason why the notification is sent out so late — in this case, 18 hours before the new flight time? What made you think that the passenger is able to apply leave at very last minute?
2. What is the function of your call centre? The officer at the counter advised the passenger to call the business hotline instead of general hotline. So you only serve the business class customers?
As a frequent flyer of Malindo, she is REALLY disappointed! Please improve your service or expect more complaints from more customers. For us, we will NOT consider Malindo Airline until you’ve improved.
What a bad service!!! i waited for 30 mins only your customer service to answer my call. And put me on hold for more then 20 mins and till the line cut off. Now i have to call again and waiting now.
Hi,i booked my ticket and flight yesterday (kl to phuket)
I checked my credit card bank, already deducted the amount RM2154.37. But i called to your customer service( first round) they said can saw my booking but not confirm yet due to payment not yet received. I email to your customer_care@malindoair.com, no reply since yesterday.I called few times waited for 30 mins since yesterday but no one answer. what a poor service!!! pls call me back asap.
I and my son travelled from Perth to Kuala Lumpur on 26 February 2017 at 1.20 am. Unluckily our fight had been delayed to 6.00am . We were asked to wait at the airport almost 6 hours without provided any drinks or foods which I felt very frustrated. Finally it departed at 6.00 am and we arrived at kuala airport around 12.30noon . So we missed the our flight at 10.20 am because of your flight delayed . Then we booked our tickets on following morning .
So I am here to complain and request to claim of our Sibu flight tickets RM 337.36.
I hope your will take full consideration and understanding of our situation.
Thank you .
Andrew yek
I
I am Cheah who take Malindo Air back to Kuala Lumpur from Denpasar,Bali on 18/2/2017 at 8.50pm. My luggage was check in around 6pm at Denpasar. When I reach KLIA around 11.50pm to collect my luggage, my luggage was not found. According to the staff on duty, my luggage was not scan at KLIA. This is my first time to take Malindo Air. It is quite disappointed! When I ask the Malindo Air Lost & Found Counter, the staff on duty asked me to made a report on lost of baggage. When I called back today at 11am, the staff on duty informed me that my luggage was sent to Chengdu,China.They will contact me once the luggage back to KLIA. When I called again in the evening around 5.30pm, another staff on duty told me that no such thing happened & my luggage still in unknown status. I called again at 9.45pm, En Alif answered my call. At first he said my luggage was found from Denpasar. When I confirm the tag number, he said the luggages sent from Denpasar today did not included mine. What a disappointed statement! How would Malindo Air treat the Economy Class holder like that? I don’t know what was happened until my baggage was left! Can anyone please help?
Kindly be advised that my wife, daughter and I travelled Malindo Air (First time) from Perth to Phuket via Kuala Lumpur departing Perth on 21 December 2016, arriving in Phuket on 22 December 2016. Upon arrival in Phuket, we discovered all three of our check in luggage had not arrived. This was the same experience for approximately 11 other passengers. At the time of this comment, we are told by Malindo Air in Phuket that our luggage was not loaded in Perth. It is likely we will not receive the luggage for 2 to 4 days, if at all. Since my arrival at approximately 4.00 pm on 22 December 2016 I have been involved in the claims process with my travel insurers. It is now 1.06 am on 23 December 2016. We booked a short trip to Phuket, for seven days, for a long overdue holiday. We are now, as a result of this negligent and careless omission by Malindo Air, without clothes and other necessities. As a result, we are having to spend the holiday trying to restore clothing and other items lost and find the unbudgeted money to do this. What was intended as a restful break, has turned in to a horrible experience for our family. We have had to cancel our attendance at family engagements, as we have no appropriate clothing to wear. I have also had to cancel other holiday events for tomorrow, including a grandchild’s birthday, to spent more time with my insurer’s, and shopping for clothing and other necessities. All such a waste of time and money.
I would have thought Malinda Air would have proposed some compensation, but this was not forthcoming. We are due to fly back to Perth on 29 December 2016, and I would expect Malinda Air, as a gesture of goodwill and by way of an apology, to extend us the courtesy of upgrading my wife, my daughter and me to Business Class at the cost of Malinda Air, from Phuket to Kuala Lumpur and from Kuala Lumpur to Perth. We would expect nothing less. We confirm that we arrived in Phuket on flight OD 540. We return on flight OD 541 from Phuket to Kuala Lumpur on 29 December 2016 and flight OD 151 from Kuala Lumpur to Perth on 30 December 2016. I await your urgent reply