Luminous: Your guide to contact for assistance

Head Office
Luminous Power Technologies Pvt Ltd
Plot No. 150, Sector 44
Gurgaon, Haryana – 122003

Customer Service
Phone: 1 800 103 3039
Phone: 1 800 103 0576
Email: care@luminousindia.com
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About Luminous
Luminous is a leading Indian manufacturer of inverters and batteries. Founded by Rakesh Malhotra in 1988, the company has a wide reach across the country through 60,000+ channel partners. It also sells inverters in over 36 countries, including Malaysia, Philippines, Egypt, South Africa, UAE, Sri Lanka, Indonesia, and Nepal. The company, headquartered at Gurgaon, employs more than 6,000. There are seven manufacturing units where Luminous produces UPS, batteries and solar applications. Besides power back up solutions, Luminous’ portfolio also includes fans, LED lighting, switches and wires. These products and other innovations has accorded the company with a number of awards and recognition.

You can use the store locator on the website to locate an outlet where you can purchase an inverter or battery. Stores can be filtered by category and city. Luminous stores are found in big cities as well as small metros. The big names include Bangalore, Chennai, Hyderabad, Mumbai, Delhi, Kolkata, Pune, to name a few. If you love shopping on websites, you can purchase Luminous products from major e-tailers. Even Luminous operates it’s own e-commerce channel where purchases can be made using Visa, MasterCard, Discover and net banking. Product categories on the website include home UPS/inverter, high capacity inverter/UPS, batteries, stabilizers, VRLA/traction batteries, solar PV panel, solar UPS/inverter, solar controller, solar batteries, fans, switches, and wires.

The product pages contain detailed description of the item, along with usage instructions, specifications, size and cost. If looking for home UPS or inverter, you can pick one by load requirement (less than 1000VA, 1000VA to 1500VA, 1500+VA), range name (Regalia, Zelio, Cruze, Evo Volt, Eco Watt, Electra, Shakti Charge, Rapid) or technology (square wave, sine wave). You can download the catalog or explore buying guides for useful insights into choosing the right product. Most of the inverters have a digital display and comes with MCB protection, and fast charging. Other UPS product ranges include Pro UPS, Power X, Pro 3-Phase, Cruze Solar, Lift Pro, NXG, PCU, and GTI. Most home UPS comes with 24 months warranty. Coming to batteries, you have products with capacity from basic to more than 150Ah. There are also batteries with technologies like gel, tubular and flat.

If buying a battery online, look for the Buy Back scheme through which you can get a discount giving your old used battery. The discount is determined by the capacity and condition. Also buyers can ask for easy finance and EMI options. All products also come with standard product installation. As for shipping, to most locations Luminous ships for free. However, if there are charges the same should be mentioned during checkout. Delivery could take a time frame of 5-7 working days. If not happy with your purchase, you can return same within 7 working days for refund. A cancellation request can be made via phone or email. No refunds will be initiated after the specified time frame.

During the period of warranty, if your product shows any quality problem or might need a repair, you can visit any of the nearest service center with bill and warranty card. You can locate a Luminous service center nearest toy our address on the website. Interested in a career with Luminous? The job section on the website will let you search for open positions and opportunities in sales, service, support or R&D. For more information or queries on payment, refund, cancellation, service/repair, warranty, career/jobs, or others, reach the Luminous support.