Head Office
Loot Crate, Inc.,
3401 Pasadena Avenue,
Los Angeles, CA 90031
United States
Customer Service
Email: weloveyou@lootcrate.com
Phone: nil
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About Loot Crate
Loot Crate is a monthly subscription box designed for geeks and gamers. Established in 2012, Loot Crate has delivered more than 14 million boxes of geek and gaming related merchandise. The company, founded by Chris Davis and Matthew Arevalo, partners with industry leaders in entertainment, gaming and sports. The boxes may contain collectibles, apparel and gear. There are crates designed for gamers, anime fans and those who love pop culture. Once you subscribe to a crate, you will get a box of surprise delivered to you every month.
The popular crates featured on the website include Loot Crate, Loot Crate DX, Loot Wear, Loot Gaming, Fallout Crate, Halo Legendary Crate, Marvel Gear + Goods, Firefly Cargo Crate, and Loot Anime. The popular Loot Crate contains a bundle of exclusive pop culture collectibles and gear. You will find 4+ items from your favorite pop culture franchises. Loot Crate allows you to choose a monthly, quarterly, half yearly or annual subscription option. When opting for an annual plan, you enjoy a highly discounted price. While choosing the plan, you are asked to select the apparel size as well.
For an overview on the other boxes, the Loot Wear has plans specifically for apparel, socks, tees and undies. You will get clothing from brands like Marvel, Overwatch, DC and Nintendo. If you are a gamer, the Loot Gaming will give you exclusive collectibles and gear. You can get a bundle of collectibles, apparel and figures. There will be 4-6 items worth $60+ MSRP value. The Loot Anime offers exclusive anime and mangal collectibles and gear. The surprise assortment will be delivered to you every month.
Loot Crate accepts Visa, MasterCard, JCB and Discover cards. You will get an email every time a crate has been shipped. After shipping, within 2-4 days you will get details of tracking. Loot Crate also ships internationally. Deliveries outside US should take 12-14 business days. Do check if your boxes will incur duties and taxes. Renewal dates may vary by crate. Subscription renewals can be done by signing into your account.
All details related to subscription are available on the dashboard. If you would like to cancel a subscription, you can request for same on your account. If you need help with cancellation, you can also submit a ticket or do chat live with support agents. Note that missing or damaged items must be reported within 30 days of shipping for replacement or refund. For more information or queries on payment, cancellation, refund, shipping, or others, reach the Loot Crate support.
