Contact FlixBus: Find below customer service details of FlixBus, including phone and email. Reach the customer service below for support, complaints or feedback.
Head Office
FlixMobility GmbH,
Birketweg 33, 80639
Munich, Germany
Customer Service
Phone: +49 30 300 137 300 (Germany)
Phone: +41 315500162 (France)
Email: [email protected]
Email: [email protected]
_____
About FlixBus
FlixBus is a German provider of affordable long-distance intercity bus service. The company, founded in 2011, is headquartered at Munich. The intercity coach service connects several European cities and the United States. It’s vast network includes over 2,000 destinations in 28 European countries. There are more than 350,000 daily connections each day. Operating as part of FlixMobility GmbH, the brand has served more than 100 million travellers since its launch. It is able to offer convenient and safe long-distance travel through the thousands of our partner bus drivers and train operators from all over Europe.
The leading long-distance travel provider currently connects commuters across Austria, Belgium, Bulgaria, Croatia, Denmark, France Germany, Hungary, Italy, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, UK and the US. On the website, you can see the route map and also get details of vehicles by selecting departure and arrival station. Popular bus routes include Berlin-Leipzig, Berlin-Hamburg, Dresden-Berlin, Copenhagen-Berlin, Berlin-Amsterdam, Paris-Berlin, to name a few. While the Schedules section on the website should give you an idea on the bus routes, you can explore routes by airports, Ski destinations, hiking, tour and other activities.
Travelling with FlixBus will be less costlier and more effective, thanks to the cutting edge ticketing system and GPS live tracking. The modern buses are equipped with comfortable seats, enough storage space for baggage, toilet on board, and low cost snacks and drinks. Create a FlixBus account to keep a track of your recent booking, quick payment and access to exclusive discounts. You can search and book a bus ticket on the website or via the smartphone app. The search results will show the schedule, price, origin and destination. For an extra fee, you can reserve select seats in advance and even book extra luggage. All tickets include free transportation of one item of hand baggage and one travel baggage. The weight restrictions and size details are published online. Strollers and wheelchairs are transported on most buses for free. Passengers with disabilities and reduced mobility are advised to contact the customer support before making a booking.
Payment for bus tickets on the website and app can be made using major credit cards and PayPal. You can apply vouchers and promo codes during checkout. Changes to ticket itinerary can be made by signing into your account. Note that a fee will be applied for every cancellation. A cancellation voucher will be issued in the amount of the ticket price. If you have not used a ticket, apply for a refund using the contact form. The refund will be returned minus the applicable fees. For more information or queries on schedule, stops, payment, cancellation, refund, lost and found items, career, or others, reach the FlixBus support.
Major disappointment. Won’t be riding this bus service anymore. Our first service was Budapest to Croatia. No snacks, no mention of none being available. We are new to this service, trains are still serving despite Covid and this should have been made clear. Next bus trip was Zagreb, Croatia to Split, a 5 hour ride. Bus was filthy. Restroom were shut down! No notice of this either, apparently 2.5 hours in we are stopping at a gas station. The USBs are broken At most seats. What a joke.
Yesterday evening (30 August 2021) my husband and I had a reservation on a trip from Santhia, Italy to Geneva, Switzerland. The departure time was supposed to be 18.10h.. The pick-up was right on the motorway from Milan to Turin with trucks, caravans and cars racing by at great speed constantly.
The Flixbus finally arrived at 22.15h. We had received no SMS or telephone call or email from the company informing us of a delay. (Fortunately our niece in Turin managed to find out about the delay and informed us). The driver did not reply to our questions concerning the reason for the 2-hour+ delay.
I have just called Customer Service to complain and ask if they would give us total or partial reimbursement, to which she replied that the rule is that once you take the bus trip you have no recourse. What a totally stupid rule. Of course we took the bus, we weren’t going to let it go past us, were we?!
The bus trip itself was uneventful and the driver even managed to make up about 10 minutes in time.
However the Customer Service was abysmal and the 2-hour+ delay unacceptable.
FlixBus is a terrible company. The customer service that they provided is the worst I have ever encountered. I booked two tickets for a bus, only two wait two hours for the bus, which never even arrived! I only found out that the bus was cancelled due to another traveler waiting with me. They didn’t even refund my money but instead charged me again two days later! Furthermore, I had called the number FlixBus had provide on the website in the customer complaint section. The person receiving the call kept trying to blame the issue on TFL instead of their own company. They asked me to contact TFL instead. This is absolutely disgusting!
I made an order online and booked a seat from Palm Springs to Las Vegas on November 1 . The ride was supposed to be 3:30 AM and since I saw on the website that I can cancel up to 30 minutes or an hour before I knew that by canceling in 1:30 AM two hours before the ride I will get my money back. I have a picture of the screen of me canceling the order customer service that I spoke with told me that I didn’t cancel and I should’ve filled some form. I’ve never received no form how would I know about form when I’ve never been asked to do it on the website.
I travelled on the 18.00 FlixBus 976 service from Zagreb to Budapest on 03 Oct 2109 and the Bus Driver deliberately locked me in the toilet between Kelenfold and Keleti Station where the service terminated ; he ignored passengers who were shouting to him that I was locked in there and just continued driving; he did not unlock the door until we arrived at Keleti and then tried to pretend it was because I didn’t know how to open the door from the inside! I heard when he automatically locked the door and wen he did eventually unlock it he did it from the driver’s seat so i knew it was deliberate! and he had this smirk on his face! I am taking advice on suing for false imprisonment because it was a very distressing experience!
On my trip from Prague to Krakow on 6/8/19 my whole bag got soaked in urine from the toilet leaking onto the baggage storage underneath. I wrote a complaint to FlixBus asking for compensation for the things I had to throw away & for the major inconvenience caused during my travels. They responded on 23/8 saying they will not take any responsibility and just give me £50 as goodwill, which I explained is poor customer service, but they have been ignoring every single of my email since. This is absolutely unacceptable.
Worst customer service ever! I am still after almost 3 months calling, because of huge delays. I had to buy a new ticket because I missed my connection. And worst thing of all, one of my suitcases was stolen from the luggage hold on the bus. Keep calling customer service, only reply we are dealing with it and get back to next week. I have right to compensation, and you can’t call lost and found or anyone else. Got an email from lost and found, that my suitcase was not there, of course not, it was stolen. I am beginning to be really annoyed, and I have reported Flixbus to the appropriate authority, because according to EU law you have the right to be compensated within 21 days. Shame on you Flixbus
Big delays on two journeys that I’ve taken within 3 days from Montpellier to Barcelona return. Absolutely no information given!!!! Why not! In these days where there are tracker on even local buses it is just not good enough!!!!!!