London Midland Head Office
London and Birmingham Railway Ltd
3rd Floor, 41-45 Grey Street,
Newcastle upon Tyne, NE1 6EE
London Midland Customer Service
Phone: 0344 811 0133 (customer relations)
Phone: 03300 240 215 (Lost & Found)
Email: LondonMidland@journeycall.com
Email: comments@londonmidland.com
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About London Midland
London Midland is a train operating company that began operations in the year 2007. The rail network connects London in South to Birmingham in Midlands and Liverpool in the North West. In total, London Midland operates over 1,300 services each day, touching over 150 stations. Each year the company transports over 65 million passengers. London Midland is owned by Govia, a joint venture between Go-Ahead Group and Keolis.
Visit the website to view the Timetables and live departures/arrivals before you plan your journey. Tickets can be purchased online or at the Ticket Vending Machines at stations. The ticket types include Off-Peak Tickets, Advance Tickets, Anytime Tickets and Season Tickets. Travel First Class to enjoy comfortable reclining seats, working space, among other benefits. Purchase a Smartcard (the key) to hold all your tickets electronically. You can load tickets in a jiff and even quickly cancel if lost or stolen.
To enjoy great savings on every trip, get Season tickets or Railcards that offer 1/3 discount on rail travel. The types of Railcards found include Senior Railcard, 16-25 Railcard, Two Together Railcard, Two Together Railcard, Network Railcard and Disabled Persons Railcard. Travellers with Oyster season tickets can use same for travel within London area.
Those with unused tickets can claim a refund within 28 days of purchase date. A small administration fee will be charged before the fare will be credited back. Refunds are not available for all fares. As for season tickets, travellers can apply for a refund with at least 7 days’ validity remaining. For more information or queries on tickets, payment, refund, cancellation, parking, lost and found items, or others, reach the London Midland customer service.
Hi,
I thought it was worth bringing to your attention that your ‘First Class’ service is appalling. There is no ‘service’ for a start, no refreshments or free WIFI that works (although this is made clear to customers prior). The seats are in a disgusting condition, they’re all filthy and are all (I looked at all of them whilst trying to find a half decent seat) worn to say the least and some of the material is ripped. The tickets aren’t checked either (I’ve used the service many times and the only reason I do, despite not being first class in any sense, is because it is less crowded), meaning you get chavs and drunken idiots sitting wherever they like and teenagers that are less than likely to have a first class ticket
Really is disgusting in your first class carriages, so how you can charge extra is beyond me. Do London Midland have any plans to introduce new seats, or at least upgrade the material on the seats? The company really should be ashamed of themselves.. what actually makes this first class? I’d be very interested to know
Regards,
Sean Doherty
Please send me an e mail address I can send a note to regarding a cancelled train which caused us significant issues. The train was cancelled when we were waiting for it on Hartford Station platform.
I used your train today (7/3/18) from Hednesford to Birmingham, New Street, at 06:51. When I sat on the seat I thought it was just cold, however when we arrived in New Street, I realised my skirt was soaking wet. I was mortified as I had no idea what I sat in. I then had to change trains to Bham International to attend a conference at the NEC. I had to sit it my wet skirt throughout. I am totally horrified & now wish I had driven instead of using your train.