Head Office
Parque de Negocios Mas Blau II
Pla de l’Estany 5
08820 El Prat de Llobregat
Barcelona, Spain
Support:
Phone: +34 901 810 600 (Spain)
Phone: +33 0 1 86 26 93 00 (France)
Phone: +1 646 585 9797 (US)
Phone: +1 438 448 4400 (Canada)
Phone: +54 011 5984-5995 (Argentina)
Phone: +54 22 5856939 (Chile)
Phone: +44 203 318 8121 (UK)
Email: level.feedback@iairgroup.com
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About Level
Level is a recently launched European airline owned and operated by International Airlines Group (IAG). IAG’s other brands include Iberia, British Airways, Aer Lingus and Vueling. Level commenced operations in 2017 and now connects to more than 20 destinations with a fleet of 9 aircraft. It’s operating bases consist of Barcelona, Paris-Orly and Vienna. Flights are operated to and from cities Barcelona, Santiago, San Francisco, Buenos Aires, Martinique, Montreal, Guadeloupe, New York, Boston and Paris. Level is working on the expansion of it’s fleet and as well the network it operates flights to.
Flights can be searched by inputting the origin, destination and passenger details on the website. The search results will show the schedule as well as the classes available. Currently, Level has Economy and Premium cabins. The Economy class seats offer good leg-room space, entertainment options as well as choice of delectable food and drinks. Economy fliers can carry one cabin baggage with 10kg weight. As for checked baggage, fliers can carry one item with 23kg. You can pay at airport for additional bags you want to carry during your journey. Also, you might want to read the restricted items online to ensure smooth travel
Those opting Premium class can carry 2 checked bags and enjoy dedicated check-in counter and priority boarding. You also have charging points at every seat, 3-course meal and drinks and spacious leg-room space. Besides entertainment, fliers can enjoy WiFi and onboard shopping. The entire Level fleet is connected with the latest wi-fi technology. As for check-in note that the facility is available both online and at the airport. Check-in at the airport opens 4 hours before departure. Online check-in is available 24 hours before departure on most flights.
Fliers can check flight status, see existing reservation and modify booking by signing into their account. New reservations can be made on the website as well as smartphone app using Visa, MasterCard and American Express cards. There are forms available to download if you want to make a claim for delay, cancellation or missing or delayed baggage. Note that frequent fliers will be able to earn and redeem points through the Avios loyalty program. For more information or queries on booking, payment, cancellation, check-in, refund, lost baggage, career or others, reach the Level support.
