Find below the customer service details of Leeds railway station. Besides contact details, the page also offers a brief overview of the commuter rail hub.
Address
New Station St,
Leeds LS1 4DY,
United Kingdom
Support
Phone: 03457 11 41 41 (general)
Phone: 03457 48 49 50 (National Rail)
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About Leeds railway station
Leeds railway station is the primary commuter station serving residents in Leeds, West Yorkshire, England. It is one of the busiest and most occupied railway stations in the UK outside of London. Notably, 1938 marked the opening of Leeds railway station and it was rebuilt twice, in the years 1967 and 2002. Leeds railway station is one of 20 stations operated by Network Rail, which is open 24 hours. It has 18 platforms, which are subdivided into 4 sections. Also, it serves around 1,10,000 passengers per day. The station connects to major cities such as Derby, Exeter, Birmingham, Bristol, Penzance, Glasgow, and Plymouth.
There are numerous tourist attractions near the station, which you can explore while waiting for the train to arrive. Some of the prominent places to visit in Leeds within minutes of getting out of the station are the Art Gallery, Sky Lounge, Trinity Leeds, Royal Armouries Museum, Call Lane, Water Lane Boathouse, Bundobust, among others. Further, If you are traveling for leisure or some business meeting, Leeds railway station will be a great choice.
Leeds railway station is not only a major transport hub but also facilitates visitors and passengers with a wide range of amenities. The amenities include photo booths, an ATM, pay phone, waiting rooms, a post box, a water foundation, lifts, free wifi, toilets, food courts, ticket machines, trolleys, and so on. Also, a paid parking facility for both cars and bicycles is available near the station. To know more about the parking information along with the prices, visit the APCOA parking webpage.
To book train tickets, you can visit the ticket office or look for ticket vending machines spread across Leeds station. From the self-service ticket machines, you can get tickets for all trains. Additionally, book tickets online through National Rail Enquiries. They also can be contacted via phone to get details on tickets, train schedules, any delay in the arrival of the train, and further updates.
If you wish to cancel your ticket or return the unused ticket before the start date, then refunds are available. Refunds can take around 28 days to process. You can also visit ticket agents from where you have purchased your ticket and request them to cancel the ticket and process a refund. No refunds are available in case of Day Travelcards, paper tickets, Day passes, etc. Lost your baggage during travel? You can file a report of your lost baggage on the number 0113 350 3966 or visit the Excess Baggage website. Mention details pertaining the lost belongings and most importantly your address, to which the items or baggage will be returned by the lost property department.
Several trains and stations are connected to the Leeds railway station. Some popular connecting stations include the Cottingley, Tingley, Holbeck, Pudsey Lowtown, and Churwell railway stations. The popular train services include LNER, Cross Country, TransPennine Express, and Northern.
The new drop off and pick up system at Leeds Railway Station is hopeless. Passengers have to wait on a narrow pavement with no protection from the wind and rain. God help us when it starts to snow.
It’s also a health and safety hazard with cars turning anywhere. No formal queuing system for cars or passengers. A 5 year old could have designed a better system.
I just wanted to say how amazing staff were at the ticket office in Leeds station today. I was stressed due to many cancellations, the staff charged my phone for me…couldn’t have been more helpful. Thanks again.