Contact Kenya Police Service: Find below customer service details of Kenya Police Service, including phone and email. Besides contact details, the page also offers a brief overview of the law enforcement agency.
Head Office
Vigilance House,
Harambee Avenue,
PO BOX 30083,
Nairobi, Kenya
Phone: (020) 341411/6/8
Support
Phone: 999/ 112/ 911
Email: [email protected]
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About Kenya Police Service
Law enforcement in Kenya is managed by the Kenya Police Service (KFS). It traces its origin to the Imperial British East Africa (IBEA) Company. Established in the year 1906, the Kenya Police Service employs close to 65,000 to maintain law and order, protect members of the public and their properties and prevent crime. Locally called Karau/Polisi, the motto of the force remains “service to all”. The force is spread across all the counties, including Mombasa, Kwale, Kilifi, Lamu, Garissa, Wajir, Marsabit, Isiolo, Meru, Embu, Kitui, Nyeri, Turkana, Samburu, Baringo, Nandi, Nakuru, Busia, Vihiga, Siaya, Migori, Kissi, Nyamira and Nairobi.
Kenya Police Service is headed by the Deputy Inspector General, with headquarters located at Nairobi. The vision of the force is “to be a world class police service, with a people-friendly, responsive and professional workforce”. The staff works to deter crimes with high-visibility policing, investigates crimes and arrests law violators and monitors activities to protect people. Part of the National Police Service, it further responds to various situations and coordinates operations with other agencies.
The force is divided into Formations, Service Headquarters, General Duty Commands and Institutions. All sub-county commands and police stations come under General Duty. Under Formations, you have General Service Unit, Anti Stock Theft Unit, Kenya Police College, Traffic Police Department, Kenya Police Dog Unit, Kenya Airports Police Unit, Kenya Railways Police Unit, Kenya Police Airwing, Kenya Tourist Police Unit, Diplomatic Police Unit, National Disaster Management Unit and Maritime Police Unit. The names by itself are self explanatory of the functions. As for the ranks, you have Inspector General on the top, followed by Deputy Inspector General, Commissioner of Police, Senior Superintendent, Superintendent, Chief Inspector, Inspector, Sergeant, Corporal and Constable, to name the key ones.
You can browse the official website here for information on crime statistics, to download forms or for details on generating a police clearance certificate. You can also get an overview of the Kenya Police’s various divisions and the responsibilities. The Directorate of Criminal Investigations for collecting criminal intelligence, undertaking investigations and maintaining law and order. If applying for government services, you can create an account on the eCitizen portal and track status of applications. You can fill online application forms for custom goods declaration, returns filing, tax agent checker, tax compliance certificate, WHT checker, business name registration, issuance of marriage certificate, application for passport/visa and driving license (interim and provisional as well). Payment for the forms and services can be made using mobile wallet, debit cards and online banking.
For those who are seeking a certificate of good conduct, note that the document is processed by the Criminal Investigation Department in Kenya. Those with past criminal records will not be able to acquire one. A certificate of good conduct can take one to two weeks. You will also need to pay a fee for getting the same processed. As for getting a police abstract, the same can be downloaded from the website. For more information or queries on police stations, payment, fine, complaints, forms, career, or others, reach the Kenya Police Service support.
