Jazeera Airways Head Office
Jazeera Airways K.S.C,
P.O. Box 29288,
Safat 13153, Kuwait
Jazeera Airways Customer Service
Phone: 00 965 2205 4944
Email: helpdesk@jazeeraairways.com
____
About Jazeera Airways
Established in 2004, Jazeera Airways is a Kuwaiti airline operating from its main hub at Kuwait International Airport. The airline currently has a network covering 11 countries and 19 destinations. The publicly-traded company is an IATA member and boasts of being the largest airline connecting the Middle East from Kuwait.
Jazeera Airways flights can be booked on the website or mobile app using Visa or MasterCard credit cards. To pay by cash or other modes, visit the nearest authorised sales office. The destinations served by Jazeera include Istanbul, Aleppo, Beirut, Deir Ezzor, Damascus, Amman, Najah, Mashhad, Kuwait, Bahrain, Dubai, Jeddah, Riyadh, Sharm el Sheikh, Sohag, Luxor, Assiut, Alexandria and Cairo.
Upon confirming a ticket, visit the website to view or manage your itinerary. Also check-in online and print boarding pass to avoid the airport queues. Check-in counters at airport open 3 hours before the scheduled departure. As for baggage, Economy fliers can carry one check-in bag with max weight of 40kg and one carry on bag with max weight of 7kg. Business class passengers can carry one check-in bag with max 60kg and two cabin baggage with max 15kg. Business class passengers enjoy other privileges such as complimentary seat selection, priority check-in & boarding, access to lounges, special meals, among others.
Visit the website for more details on fares, car rental, hotel booking, insurance or other queries. For payment, refund, cancellation, lost baggage or others, reach the Jazeera Airways customer service via phone or email.
On 26-07-19, Friday my flight from from Kuwait to Mumbai (J9 401) was at 20:30, however due to some airport issue at Kuwait all the flights were delayed. My flight was delayed by 4 hours and while boarding I was told by Jazeera Staff that our Checkin Luggage’s will be sent to our provided address (Pune in my case) after a day or two and all the papers to be filled with assistance will be given at Mumbai airport. We reached Mumbai Airport on 27-07-19 at 07:30am IST, however there was not 1 Jazeera Staff present to tell us what to do. After complete chaos, 1 PASSENGER came forward and helped distribute baggage & customs papers and helped people fill it. Mumbai staff didn’t even have a clue about our situation and all they could do was be apologetic, but I was assured that my luggage will be delivered to Pune.
After 2 days, Monday I get a call from Jazeera employee saying luggage has reached Mumbai and to come an collect it. So basically Jazeera wanted me to spend additional 4000 INR to retrieve my baggage which was delayed by Jazeera, even after I was told that they would deliver it. When I asked to speak with his Manager he said Your luggage, come and collect it and cut my call. Excellent Customer Service, right!!
Some how I went and collected my luggage, the bags looked fine with the locks intact (J9 0486262357, Skybags Dark Blue). However, when I reached home and opened it, items were stolen. 2 Watches, 1 Gold Chain and earrings. So basically Jazeera managed to ruin my entire vacation from the moment I stepped into the airport.
I know this mail is going to fall on deaf ears and Jazeera is just going to say that ‘items in your baggage is not our responsibility’, but I would just like to highlight the below points.
1- Jazeera has some staff who are just incompetent. (Maybe you cant help me retrieve my stolen items, but at least make sure this doesn’t happen to anyone else which ruins their vacation and hard earned money)
2- If you cant deliver baggage’s say it out honestly. (In my case I would have stayed in Mumbai for 2 days, rather than travel again from Pune)
3- You made passengers wait for 4 hours without food/drinks fine, least Jazeera could do was appoint someone at Mumbai airport to fill out the forms which would have reduced the chaos to a large extent.
—
Regards,
A very very disappointed Passenger
To the General Manager
I am writing to make you aware of a recent extremely aggravating experience I had with a member of the flight crew on one of your planes. It happened on Flight No. J9 267 on August 21, 2018 @ 23:15 departed fbeirut bound to kuwait.
I was seated in business class seat no. 3A with my children and my Lebanese relatives. As soon as the plane had gained altitude and the attendants were passing down the aisle taking orders for water and soft drinks, I was approached by the crew member who apparently was supposed to deal with the row I was sitting in. As soon as we began to talk, I noticed she had a rude and rather arrogant manner she was about to take my orders and turn here face, ignore me and take the order to the other rows. Because she saw me i’m filipino??She thought i’m a maid. I insisted her to take my order and she replied to me wait the order of your madam!!!! she said it repeatedly what a heck!! i fly several times and it was my bad / first experience for being discriminated by flight crew. and she was asking me why i look upset?!! what a unpleasant flight crew you have.
I will not go into detail here about how things progressed from that point to where I was silently fuming in my seat. Suffice it to say that if we had not been on an airplane, I would have done what anyone would do when faced with a rude server, whether he or she is in a restaurant, a hotel or elsewhere.
So I am writing to you about it now to let you know that I expect you will reprimand that young Egyptian lady whose name i don’t remember and let her know she ruined the flight for me. If you would like further details about what happened, please feel free to contact me@ 69330043.
I fly that same route fairly frequently, and I hope to be able to continue to do so, but if I encounter another employee such as the same flight crew I’ll have to stop using your airline and look for a different way to make the trip.
cordially yours,
Pilar N. Alkourani
When Jazeera Airways will start its service to India capital NEW DELHI
There are number of people who are forced to go via other countries due to availability of only one Kuwait airways Direct Flight to New Delhi, INDIA