Contact of iQIYI customer service (phone, email)

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Find below customer service details of iQIYI, China. Besides contact details, the page also offers a brief overview of the company.

Head Office
11/F, iQIYI Innovation Building,
No.2 Haidian North 1st Street,
Haidian District, Beijing 100080
People’s Republic of China

Phone: 400-923-7171 (China)
Email: [email protected] (general)
Email: [email protected] (VIP service)

About iQIYI
iQIYI is a popular Chinese video streaming service owned and operated by Nasdaq-listed technology giant Baidu. Founded by Gong Yu, the video on demand service claims to be one of the largest in its domain with more than 480 million active users each month. Available on web, smartphone and tablet, iQIYI claims users spend more than 9.6 bn hours each month watching video content on the platform. It also produces and distributes original series, many of which have won several awards. Popular titles include The Lost Tomb, The Mystic Nine, Burning Ice, Story of Yanxi Palace and The Thunder. Besides online entertainment, iQIYI’s offerings include games, ecommerce and related services.

You can explore the iQIYI website for some of the popular Asian dramas and films. All the content has Chinese simplified subtitles. While a majority of the content are Chinese, you also will find a massive collection of films and dramas in Japanese, Korean, French, Spanish and English. The titles on the platform can be explored by genre or keyword. Main categories listed include Film, TV Series, Anime, Documentary and Talk Show. On the homepage, you can see the top recommended, trending and popular titles. When you click on a title, the video player will show along with the number of episodes. As you scroll down, you can see the description along with cast information. While much of the content can be viewed for free, there are few episodes and titles only available for VIP members.

Currently, the international version of iQIYI offers two subscription models – Standard VIP and Premium VIP. With Standard VIP, viewers can access content on two devices, watch in high definition, enjoy advanced viewing options and download VIP content to device. You can start with a free trial the first month and cancel any time if not happy with the subscription. All subscriptions renew monthly. You can use any major debit or credit card as payment method. Premium VIP members can connect up to four devices at a time. To cancel a subscription, sign into your account and access the membership page. If you have queries on registration, membership, cancellation, download or others, you can navigate to the Help section on the website. You can also reach out to the support by describing your problem via contact form.

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