Head Office
2727 Paces Ferry Rd
SE Ste 2-1200
Atlanta, GA 30339
United States
Customer Service
Phone: 1-800-553-9338
Phone: 1-800-769-1670
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About InTown Suites
InTown Suites is a chain of extended stay hotels in the US, founded in the year 1988. Headquartered at Atlanta, Georgia, the company offers travellers over 25,000 apartment-style rooms in more than 190 locations. Specially designed for extended stays, InTown Suites offers best value for money, be it for a week, month or longer duration.
The amenities at InTown Suites include fully furnished efficiencies, fully equipped kitchens that include microwave, refrigerator and stovetop, dining area, full size bed, high speed internet, flat TV screens, guest laundry facility, lounge chair, weekly housekeeping, and free local calls with voicemail.
There is no lease, credit check, contract or other hassles, guests can search and book rooms right on the website using major credit cards. The room choices include One Bed Room, Two Bed Room, Queen or King Premium Room and One Bedroom Apartment. As for special plans, there is the Stay-Over Rates that allows you to extend for less than a full week; Stow & Go Rate allows to hold your room and deposit for a small nightly fee; and Monthly PLU$ Rate that offers a discount when you pay for several weeks in advance.
The maximum occupancy per one-bed room is three people. The check-out is at 11am. Intown Suites has properties across Alabama, Arizona, Colorado, Florida, Georgia, Illinois, Kentucky, Louisiana, Mississippi, Missouri, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah and Virginia. For more information or queries on payment, refund, cancellation, parking, or others, reach the InTown Suites customer service.
The room that I rented for 2 weeks was nasty when I arrived. I had to clean the room myself before the stay. The bedding was stained. I had to was those also on the first night of my stay before I could use them. I rented this room because there was an emergency at my place and I had to find housing with no advance notice. I was billed for an additional day $76 due an billing error. The manager said she would correct this and fix my bill but this never happened. Lashonda at the front office was very rude and unprofessional. I was attempting to extend my stay from Saturday until Sunday. Lashonda said that I could not because the office was closed on Sunday. Once I told her that I only needed to stay until Sunday not Monday. She told me that I had to leave Saturday. Once I checked out she never gave me my security deposit that I paid in cash .Once I called on the phone to ask why I didnt receive my deposit she talked over me and hung up the phone on me. I never received my deposit. This type of customer service is the worst I’ve ever encountered. The comfort level of Lashonda with her unprofessional, tacky behavior let you know that this is the norm for this location. I will make sure I pass the word about my experience. No one should ever have to experience such tacky and rude service especially when they are PAYING for a service. To sum it up its been 3 weeks since I checked out and I have yet to receive my security deposit back yet nor a call back from corporate.
There is no standards with the company and thats the way they apparently like it. Must decide if your hard earned wages are worth the treatment.
It is completely unheard of – in my experience – that a hotel in this day and age won’t accept a reservation payment by credit card over the phone. The fact that I have to be in person at the location to book a night’s stay with my card is insane.
I reserved a room at the Elk Grove Illinois location for a week 2/1/2022-2/8/2022 when we were arrived at the Intown suites we started off with the room I reserved is not available due to the guest that checked out earlier in the day destroyed the room. I couldn’t imagine why someone would want to vandalize a place , unless there were younger people having a party and have no respect for others things I just can’t see a family doing this.
So anyhow we were given a queen bed w/sleeper sofa refurbished and we’re supposed to have a 2 full beds w/sleeper sofa so I said ok my daughter and I are sharing a bed instead of separate beds and my granddaughter can sleep on the couch.
Well, needless to say we were there a little after 5pm February 1st and that evening was cozy.. Then next day started off ok till we sat down at table to eat and a cockroach was crawling on the wall, then later another on the floor crawling in bathroom, and another across kitchen floor, and my final was sitting on couch watching TV and I looked down and there was a big very big one getting ready to crawl my foot.
I know there are Covid restrictions but I don’t think it’s right that the guests are told we have to do our own housekeeping and take our garbage out. So I want to know if we do this will there be money taken off our bill’s. The guest’s shouldn’t have to go buy cleaning supplies. Why do you have dish instead of a regular cable service it’s the worst..every time your watching something it goes out. If the wind blows to hard or it rains a little it really sucks you should want happy guest’s. We should also get money back on that as often as it goes out.
On 4/15/21 I booked a week stay for 5/10 thru 5/16 at Intown Suites in the Anderson/Clemson SC area. We arrived at 3:49pm on 5/10 to check-in, and there was no one at the desk. After standing there for several minutes someone walked by and suggested we call the reservation number which we did, the phone at the desk in front of us rang loudly for 5 minutes still no one came. We then called the after hours check-in number (no reason I had to do that since I arrived during normal hours) someone answered. It appeared that we woke them up, we then heard a door open around the corner and a women walked toward us adjusting her clothing and face mask. She literally leaned on the counter with her hand on her chin as if she was about the fall back asleep, asking us our last name at least 5 times and says she couldn’t find our name in her computer. I then offered my confirmation number at which time she says she wouldn’t need it since she found our information. She then informed us that although we had a valid reservation, there was no room available. She then went on to tell us she had just returned from vacation to find the hotel had been “over booked” 20 times, meaning she had 20 guests checking in on 5/10 that would not have a room. She offered a lame excuse and apology saying she had been calling people all day and there was nothing she could do. We told her she never called us! We stood there absolutely dumbfounded at what we where just told. She then says that there are several other hotels in the area that we can check for availability. The mere fact that I had a reservation booked almost a month ago meant absolutely nothing. I traveled 12 hours by car from NY to SC to be told I had no place to stay. This is unprofessional. I will never ever recommend this establishment to anyone.
I’m staying in the intown suits in Antioch Tennessee this would be my 5th week today.. I was in room 217 for almost 4 weeks but was moved to 219 bc of a leaking problem me and my daughter spent two nights in 219 and I find a bed bug on my pillow plus the room was Filthy when moving and have pictures of room 217 and 219 and the bed bug the office is telling me I have to check out immediately because I cannot transfer me to another room because it will transfer the bugs pretty obvious but why would I transfer it to another location to spread even more around Tennessee not a happy camper I have spent over $1600 with this company with Fair about the leakage in and the filthiness and now I’m getting treated like this over bedbugs and have to transfer with no kind of assistance I have pictures of all but it will not allow me to post them
I reserved a room for 2 nights 3/12 h 3/13/19. My room #326, today at 3:00pm the elevators are shut down for floor repair. Now I find myself having to walk up & down these stairs with my disability. The front desk unable to address my concerns because no manager available. At this time I’m requesting a full night refund due to my inconvenience.
Also, for the record the notices was posted TODAY 3/13/2019. First of all the notices should have been at least a week in advance for extended guests and POSTED & NOTIFICATION should have been available for guests like myself at least 24-48hrs in advance. Again, I am physically disabled and should have had the option for a lower level room.
Please have a corporate representative to contact me.
Sincerely
Ms Hopson
I stayed at in town suites in San Antonio Tx, for 3 weeks I checked out February 1st , on the move out my husband left my crock pot and the manager Jennifer told me they usually throw things away, being in hospitality for over 5 year’s know motel hotels are required to keep anything left for any customer for 30 days , She told me they don’t do that , I called customer service he told me I’m lieing that it’s my word against there’s.. why would I lie about my crock pot being left?.. I only had one load when I left that motel and my crock pot wasn’t there …