Head Office
Level 4
280 Queen Street
Auckland Central 1010
Customer Service
Phone: 0508 558 855
Phone: +64 9 914 4100
Phone: 09 914 4100 (Auckland)
Phone: 04 910 9915 (Wellington)
Email: INZComplaintsandFeedback@mbie.govt.nz (complaints)
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About Immigration New Zealand
Immigration New Zealand is the chief government agency responsible for visas and immigration in New Zealand. Formerly New Zealand Immigration Service, the agency was formed in 1912 and operates under the Ministry of Business, Innovation and Employment. Immigration New Zealand currently has offices in Auckland, Henderson, Manukau, Hamilton, Palmerston North, Wellington, Porirua and Christchurch. The agency offers a range of visas, from visit, work to study.
Visa types include visitor visas, student visas, work visas and residence visas. Immigration New Zealand has visa application centers around the world, with the list including Australia, China, Hong Kong, India, Indonesia, Russia, Singapore, UAE, UK and US. You can locate nearest application center on the website. Besides providing visas, Immigration New Zealand also enforces the immigration policies and processes, monitors immigration fraud, migrant exploitation and trafficking.
Those who posses an Australian or British passport do not need a visa to visit New Zealand. Also visitors from those countries which has a visa waiver agreement with New Zealand are exempted. Others will need a visitor visa for their visit. The visitor visa is valid for up to nine months. A visitor visa can also be applied online. Electronic passport holders can use the New Zealand Customs eGate service to complete Customs and Immigration checks faster. On arrival note that a Passenger Arrival Card must be submitted before passing through Customs Passport Control.
If you are considering working in New Zealand or permanently moving, know the options and processes involved on the website. Visa forms and guides for study, work or residence are available on the Forms section of the website. You can even enter the name of the visa on the tool available on the homepage to know the fees and details on submitting an application. The processing times depends on the type of visa. Temporary visa applications are processed within 20-25 days. You can also apply for your visa online by uploading supporting documents, photographs and paying fees through the website. After submitting an application, you can check status of same online. For more information or queries on reporting crime, application status, forms, payment, cancellation or others reach the Immigration New Zealand support.
