ICICI Prudential Head Office
ICICI Pru Life Towers,
1089 Appasaheb Marathe Marg,
Prabhadevi, Mumbai 400025
Phone: 40391600.
ICICI Prudential Customer Care
Phone: 1860 266 7766
Phone: +91 22 6193 0777 (outside India)
Email: lifeline@iciciprulife.com
Email: eliteservice@iciciprulife.com (NRI customers)
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To manage your ICICI Prudential policy or to pay your premium online click here. Premium can be paid online through net banking, debit card, credit card, Bill desk or ECS.
About ICICI Prudential Life Insurance
ICICI Prudential Life Insurance Company began operations in India in the year 2000. It is a joint venture between Prudential plc and ICICI Bank. ICICI Bank holds a stake of 74%. As of 2011, ICICI Prudential had over 1,400 offices and 1,75,0000 advisors across the country. Further, it has over 5000 distribution touch-points and over 10,000 servicing touch-points.
ICICI Prudential, as of 2011, had assets of over Rs. 68,000 crores and has issued some 12 million policies. Maintaining one of the largest distribution networks, ICIC Prudential has been ranked as India’s Most Trusted Private Life Insurer in a survey of ‘Most Trusted Brands’. In 2011, The Indian Insurance Awards 2011 by Insurance Review recognised ICICI Prudential as the ‘Insurance Company of the Year’. As on March 31, 2010, ICICI Prudential had assets of over 57,000 crores.
ICICI Prudential’s products available for individuals include term plans, wealth plans, child plans, health plant, retirement, group insurance and rural plans. For savings and wealth creation there are plans such as ICICI Pru LifeStage Wealth II, ICICI Pru Pinnacle Super, ICICI Pru LifeTime Premier, ICICI Pru LifeLink Wealth SP, ICICI Pru Whole Life, Pru CashBak, among others. Protection solutions include Pru iCare, Pru Pure Protect, Pru LifeGuard and Pru HomeAssure. Group insurance solutions include Gratuity Plan, Leave encashment Plan, Superannuation Plan, Immediate Annuities and Term Plan. For more details, visit the website or speak with an ICICI Prudential Life Insurance customer care representative.
I have complaint against one of your agent Mr. Gautam Banerjee. About 16 months back he came to my house and introduced himself as employee of ICICI Prudential. He informed me he can issue me a new policy from surrender value of my current policies. He gave me a policy Of Rs 2.0 Lacs but never informed me that I will have to pay this amount every year for next Five years.Policy number is 11083206. On 27 January 2019 he again came to my house and convinced me that he will get me the surrender value of another policy I gave him 2 policies no 11096894 maturing on 18-03-2024 and 11637068 maturing on 18-01-2019. He surrendered both policies without informing me and paid Rs. ! lac for my above stated policy converting it to half yearly payment mode. Now my complaint is a) if he is not your employee who and why gave my home address to him. b) Why should he surrendered my policy just 18 days before it was maturing thus depriving me of Maturity Bonus if any. I have already refused to accept new policy he got it issued on this month. Now I would like to what type of action you would take against such person and compensate me for loss of maturity amount
Your message received on 21/06/2018. Dear customer, Congratulations!You have received a bonus on your policy no 00500938. But I have no any received any bonus against my policy. Please tell me bonus against my policy.
Dear Sir
I make a payment of Rs. 50000/- on 6 Sep 2017 against policy but I am sorry to say yet I am not received copy of policy even receipt. I would like to request you please send me policy documents along with receipt.
Regards
My policy no. 01695427. U have sent a cheque. It has returned to our office. From where I can get it? Whom I have to contact?
I closed my ICICI Pru LifeTime Pension Policy No.00784058 in 2011 and instructed the MG Road, Ernakulam branch to stop sending premium. But even now they are sending premium of Rs.1000/- every month to this policy.It is sad to not that you have no proper system to do these type of things.Kindly stop sending premium again and refund the premiums sent.
My premium was paid on 01-08-2012.But I am getting reminders over phone and through SMS every day about delay. Why you have not updated the payment even after 40 days? Is this the way you work?