Head Office
Hop!
24/26 rue de Villeneuve,
Immeuble Caravas, SILIC 193, 94563
Rungis Cedex
Customer Service
Phone: 0 892 70 22 22
Phone: +33 (0)1 72 95 33 33
Email: hop-contact@hop.fr
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About Hop!
Hop! is a French airline company that commenced operations in 2013. A subsidiary of Air France, Hop! operates from it’s main hubs at Lyon-Saint Exupery Airport and Paris-Orly Airport. The airline is headquartered at Rungis, France. Destinations within France connected by the airline include Agen, Ajaccio, Aurillac, Bastia, Biarritz, Bordeaux, Brest, Brive, Caen, Calvi, Castres, Chambery, Clermont, Figari, Grenoble, Lille, Lorient, Lyon, Marseille, Montpellier, Nantes, Nice, Paris, Quimper, Rennes, Strasbourg, Tarbes, Toulon, Toulouse and Vienne. The flight schedule is available on the website and provides details of the entire destination network. You can also check flight status online with reference number.
Fliers can book a Hop! flight on the website by inputting the origin and destination. You can explore the discounts and offers on the homepage. If you have an existing reservation, you can skip the queues by performing web check-in. Check-in is allowed 30 hours prior to flight departure. You can also view and manage your reservation with booking reference number. New booking can be done on the website using Visa, MasterCard or American Express cards. Fliers are advised to read the cancellation terms before making the purchase final. Regular fliers can take advantage of discount passes to enjoy massive savings. You have Youth Pass, Senior Pass and Weekend Pass. Each offers different fare, along with other benefits. The passes are valid for an entire year. Frequent fliers can take advantage of the Flying Blue loyalty program to earn and redeem miles. There are four Flying Blue levels – Explorer, Silver, Gold, and Platinum.
Need to claim a refund? You can find help for same under the Help section. Also, if you need to report a baggage incident, be it missing or damaged, you can use the form published on the website to request assistance. For more information or queries on booking, cancellation, refund, lost baggage, missing miles, or others, reach the Hop! support.
