HomeAway Head Office
Homeaway, Inc.
1011 W 5th St Suite 300
Austin, TX 78703
United States

HomeAway Customer Service
Phone: 1-877-228-3145
Phone: 1-512-782-0805
Phone: 1-877-226-3657 (listing property)
Phone: +44 (0) 208 827 1971 (UK customer service)
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About HomeAway
homeaway logoHomeAway is a vacation rental portal that was founded in the year 2005 and is based in Austin, Texas. The company boasts of over one million listings of vacation rental homes in 190 countries. Founded by Sharples and Carl Shepherd, the company employs nearly 2,000 people and has 20 offices worldwide. In 2014, it posted a revenue of $446 million. In 2015, HomeAway became a subsidiary of Expedia, Inc.

Other HomeAway partner companies include BedandBreakfast, OwnersDirect, Bookabach, Stayz, VRBO, Homelidays, among others. The sites together cater to more than 65 million travelers each month. HomeAway has independent operations in several countries including Brazil, France, Italy, Philippines, Singapore, India, Germany, Canada, UK, Spain, Australia, Portugal, Indonesia and Mexico.

Guests can search for a property by destination or keyword on the website or smartphone app. The search results can be filtered by price, bedrooms, property type or features such as pool, AC, Internet, parking, TV, or others. The listings provide detailed description of the property, number of rooms, leisure activities, attractions, reviews and high quality images.

Booking can be confirmed using Visa, MasterCard or Discover cards. Guests have the option to contact the owner directly for any queries. Property owners have 24 hours to respond to all booking requests. If you are unhappy with your booking, you can contact the property owner or manager and request for cancellation. The amount will be refunded to the account holder directly. Check the cancellation and refund policies before confirming a property.

Are you an owner of a vacation home, villa, cottage, condo or bungalow? You can now list your property on HomeAway and earn rental income. More than 44 million travelers every month access the HomeAway marketplace. You can list your property for free and pay only when you get a confirmed booking. For more information or queries on new booking, payment, refund, cancellation, or others, reach the HomeAway customer service.

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Last Update: September 18, 2024