GOL Head Office
Praca Comandante Limeu Gomes S/Nº
Sao Paulo, Sao Paulo, 04626-900 Brazil
Phone: +55 11 5098-2000
GOL Customer Service
Phone: 0300 115 2121 (Brazil)
Phone: 0800 704 0465(SAC)
Phone: 1 855 862 9190 (USA)
Phone: 0300 115 7001 / 7007 (Smiles loyalty program)
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About GOL Transportes Aéreos
GOL is a Brazilian airline that was officially launched in the year 2001. The budget airline boasts of over 900 flights a day to more than 62 destinations in South America and the Caribbean. Headquartered at Sao Paulo, GOL manages a fleet of some 150 aircraft. The main hubs include São Paulo-Congonhas Airport, Rio de Janeiro-Galeão International Airport, Brasília International Airport and Tancredo Neves International Airport.
GOL destinations within Brazil include Altamira, Aracaju, Belem, Brasilia, Carajas, Chapeco, Cruzeiro, Fortaleza, Goiania, Imperatriz, Joinville, Londrina, Manaus, Palmas, Porto Velho, Rio de Janeiro, Sao Paulo and Vitoria, among others. International destinations include cities in Argentina, Aruba, Barbados, Bolivia, Chile, Dominican Republic, Paraguay, Trinidad and Tobago, Uruguay, Venezuela and the US. Tickets can be booked on the GOL website using international credit cards. Tickets can also be purchased at any of the sales centers using cash. Upon confirmation of ticket, fliers can login online to make changes, besides checking flight status and doing web check-in.
GOL allows fliers to carry one cabin baggage of upto 5kg weight and one check-in baggage with max 23kg weight. Read the baggage guide here for more details. Looking for more options? Ask for Comfort Class when purchasing your ticket. The benefits include extra baggage allowance, priority check-in and boarding, access to VIP lounges, spacious seats and premium on-board service. You also get 50% mileage accrual bonus. The on-board beverage and food offers a wide choice of snacks, light meals, among others. You can pay and pick your favourite meal or drink.
If you are a frequent flier check out the Smiles loyalty program. Passengers can earn and redeem miles every time they fly with GOL or partner airlines. That is not all, points can also be earned using Smiles credit card when purchasing goods or services. Members of the program enjoy others benefits such as extra baggage, access to lounges, among others. Join the Smiles program for making the best out of your flight. If you dint know, fliers using GOL’s partner airlines also enjoy the benefits. They include Delta, Air France, KLM, Qatar, Aerolineas Argentinas, Etihad, TAP Portugal, Alitalia and Copa Airlines.
For more information or queries on booking ticket, payment, lost baggage, group booking, or others, reach the GOL customer service today.
Have been tryin g to reach customer service unsuccessful for days to change a mistake on the name of my husband in the flight ticket, even emailed a number I found for group post-purchases to ask someone for help (only email I’ve found), and they were not helpful. I also caught someone on the phone but was told they don’t handle my issue, but also didn’t know how to recommend or giide me to another sector. All emails provided don’t work! Has anyone figured out anything?
I have been trying to reach GOL to track my missing bag for days. They have no valid phone numbers or ways to contact. I would really appreciate if someone would contact me via e-mail. I am finding this to be the worst customer service ever experienced in my life and cannot understand how an airline would be so hard to reach for such a simple yet important matter. After about 6hours of attempting to file a complaint I give up and am using this as my official complaint seeing as it is my only option. Please can a member of GOL ( specifically GOL QUITO) contact me ASAP
I have booked International flight ticket of Air India on yesterday i.e. on 13/12/2016 for me and my wife for round trip from Ahmedabad to New York (JFK) dated 26/01/2017 and return flight dated 21/06/2017 form New York (JFK) to Ahmedabad through “Make mytrip”. But by mistake in typing my wife’s middle name is written Goganbhaio instead of “Goganbhai”. Thus “o” is required to be removed. Please guide me what I have to do for the correction of spelling mistake, so that we may not face any problem in International Flight during travelling.