Office
Frankfurt Airport Duty Free
60547 Frankfurt, Germany
Customer Service
Phone:Â 00800-222 44 222 (general)
Phone:Â +49 (0)40 80 00 45 40 (German landline)
Phone: 49 (0) 69 690 – 66359 (airport lost & found)
Email:Â service@heinemann-shop.com
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About Frankfurt Airport Duty Free
Frankfurt Airport is one of world’s busiest airports. Much of the airport’s duty free zone is handled by Gebr. Heinemann. The company operates around 230 Heinemann Duty Free & Travel Value shops at 78 airports in 28 countries. In 2014, the company achieved a turnover of 2.4 billion euros. The Heinemann stores showcase some of the premium brands, from perfumes, accessories, confectioneries to toys.
Having a boarding pass is must for travellers visiting duty free shops. You can also now pre-order products on Heinemann Duty Free website. Product categories found include perfumes, make-up, skin care, confectionaries, snacks, watches, sunglasses, jewellry and toys. You will find all the top brands such as Barbie, Guerlain, Bvlgari, Calvin Klein, Dior among others. Products can be ordered up to three months before your flight. Heinemann will even take care of the delivery, by that we mean right to your doorstep.
The online shop is exclusively for airline passengers. A valid EU flight ticket is a must for purchase. Payment can be made via debit or credit cards. There is no minimum order quantity. If you are not happy with your product, you can even return within two weeks for a refund. Join the Heinemann & Me program to enjoy exclusive benefits and services. Members enjoy big discounts and get access to latest collections. For more information or queries on payment, refund/cancellation, store locations, lost and found items, or others, reach the Heinemann customer service at Frankfurt Airport.
