Contact of FlixBus customer service (phone, email)

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Contact FlixBus: Find below customer service details of FlixBus, including phone and email. Reach the customer service below for support, complaints or feedback.

Head Office
FlixMobility GmbH,
Birketweg 33, 80639
Munich, Germany

Customer Service
Phone: +49 30 300 137 300 (Germany)
Phone: +41 315500162 (France)
Email: [email protected]
Email: [email protected]

About FlixBus
FlixBus is a German provider of affordable long-distance intercity bus service. The company, founded in 2011, is headquartered at Munich. The intercity coach service connects several European cities and the United States. It’s vast network includes over 2,000 destinations in 28 European countries. There are more than 350,000 daily connections each day. Operating as part of FlixMobility GmbH, the brand has served more than 100 million travellers since its launch. It is able to offer convenient and safe long-distance travel through the thousands of our partner bus drivers and train operators from all over Europe.

The leading long-distance travel provider currently connects commuters across Austria, Belgium, Bulgaria, Croatia, Denmark, France Germany, Hungary, Italy, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, UK and the US. On the website, you can see the route map and also get details of vehicles by selecting departure and arrival station. Popular bus routes include Berlin-Leipzig, Berlin-Hamburg, Dresden-Berlin, Copenhagen-Berlin, Berlin-Amsterdam, Paris-Berlin, to name a few. While the Schedules section on the website should give you an idea on the bus routes, you can explore routes by airports, Ski destinations, hiking, tour and other activities.

Travelling with FlixBus will be less costlier and more effective, thanks to the cutting edge ticketing system and GPS live tracking. The modern buses are equipped with comfortable seats, enough storage space for baggage, toilet on board, and low cost snacks and drinks. Create a FlixBus account to keep a track of your recent booking, quick payment and access to exclusive discounts. You can search and book a bus ticket on the website or via the smartphone app. The search results will show the schedule, price, origin and destination. For an extra fee, you can reserve select seats in advance and even book extra luggage. All tickets include free transportation of one item of hand baggage and one travel baggage. The weight restrictions and size details are published online. Strollers and wheelchairs are transported on most buses for free. Passengers with disabilities and reduced mobility are advised to contact the customer support before making a booking.

Payment for bus tickets on the website and app can be made using major credit cards and PayPal. You can apply vouchers and promo codes during checkout. Changes to ticket itinerary can be made by signing into your account. Note that a fee will be applied for every cancellation. A cancellation voucher will be issued in the amount of the ticket price. If you have not used a ticket, apply for a refund using the contact form. The refund will be returned minus the applicable fees. For more information or queries on schedule, stops, payment, cancellation, refund, lost and found items, career, or others, reach the FlixBus support.

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  1. Elinor cohen Reply

    I made an order online and booked a seat from Palm Springs to Las Vegas on November 1 . The ride was supposed to be 3:30 AM and since I saw on the website that I can cancel up to 30 minutes or an hour before I knew that by canceling in 1:30 AM two hours before the ride I will get my money back. I have a picture of the screen of me canceling the order customer service that I spoke with told me that I didn’t cancel and I should’ve filled some form. I’ve never received no form how would I know about form when I’ve never been asked to do it on the website.

  2. Diana Boguzeviciute Reply

    On my trip from Prague to Krakow on 6/8/19 my whole bag got soaked in urine from the toilet leaking onto the baggage storage underneath. I wrote a complaint to FlixBus asking for compensation for the things I had to throw away & for the major inconvenience caused during my travels. They responded on 23/8 saying they will not take any responsibility and just give me £50 as goodwill, which I explained is poor customer service, but they have been ignoring every single of my email since. This is absolutely unacceptable.

  3. Big delays on two journeys that I’ve taken within 3 days from Montpellier to Barcelona return. Absolutely no information given!!!! Why not! In these days where there are tracker on even local buses it is just not good enough!!!!!!

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