Head Office
First Direct,
40 Wakefield Road,
Leeds LS98 1FD
Customer Service
Phone: 03 456 00 24 24
Phone: 03 456 100 100
Phone: 03 456 100 103 (mortgages)
Phone: 03 456 100 100 (credit cards)
Email: 24hours@firstdirect.com
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About First Direct
First Direct is a telephone and internet bank based in the UK operating since 1989. Part of HSBC Bank, First Direct’s products include credit cards, insurance, mortgages, loans and savings accounts. Unlike other financial service institutions, First Direct is unique in a way that it answers phone seven days a week, and offers banking 24 hours throughout the day. First Direct claims its current account customers are the most satisfied in the country. The current account in fact offers £250 interest-free overdraft and payment through cash and cheques at HSBC branches and the Post Office.
If you’re over 18 and a UK resident, you can proceed to apply for a new account. You will need to have a phone number and email address to get started. There is no cost for the first six months. After that you can avoid paying the monthly account fee by maintaining a minimum balance. If you have a current account with a different back, you can easily switch and enjoy the benefits. The Current Account Switch Service will take care of the smooth transition.
First Direct doesn’t operate any branches. However, banking can be seamlessly done through text, app and phone. Further, with online banking you can view balances and statements, pay bills or send money between your accounts. Additionally, you can set up alerts, add Text Message Banking and send and receive secure messages. The same can also be enjoyed through the iOS and Android app.
Looking for mortgage services? You can apply for a First Direct mortgage if you are a permanent UK resident and are able to provide evidence of your income and outgoings. You can apply for a mortgage over phone or website. You can make use of the tools and calculators to calculate interest, taxes or others. You can also compare mortgages and choose the right one fitting your need.
Other products you can apply online or get details n the website include credit cards, loans and insurance. As for accounts, you have Regular Saver Account, Cash ISA, Bonus Savings Account, Fixed Rate Savings, Savings Account and Personal Savings Allowance. For more information or queries on account opening, net banking, forms, cancellation, career/jobs, or others, reach the First Direct support.
Been hanging on for 96 mins so far to raise a dispute on a transaction billed twice by two service suppliers. This is not funny. I have been a customer for about 30 years. What has happened to FD? Seriously considering finding another Bank to one that can give me some sort of telephone service.