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Contact of Fanatical (game) customer service

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Find below the customer service details of Fanatical. Besides contact details, the page also offers a brief overview of the gaming retailer.

Head Office
The Studios,
Lea Hall Enterprise Park,
Wheelhouse Rd, Rugeley,
Staffordshire, WS15 1LH,
United Kingdom

Customer Service
Email: [email protected]
Web: Submit Form
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About Fanatical
Fanatical is a leading retailer of officially licensed game keys and bundles. The platform was launched in the year 2012 and was formerly called Bundle Stars. Just recently, as 2021, the brand was acquired by San Francisco-based Fandom, Inc. A haven for game addicts, specially those on the lookout for licenses on discount, on Fanatical, you have a collection of over 8,000 licensed digital games. And it partners with more than 1,000 publishers, making it a one-stop destination for gaming licenses. Some of the top publishers include Focus Home Interactive, SEGA, EA, Ubisoft, Capcom, Rockstar Games, Bethesda Softworks, Jackbox Games, Square Enix, Bandai Namco, Deep Silver and 505 Games. Part of UK-based Focus Multimedia Ltd, Fanatical has till date sold over 85 million keys in over 200 countries.

Gamers can search for a licensed key on the website by genre, franchise or publisher. The genres available include action, adventure, anime, indie, RPG, shooter, VR and racing. Further, you can filter games by new releases, soon to launch and those that are on sale. Additionally, you can apply the price or language filter to narrow down on the right one. Head to the Latest Deals section to find some of the hottest bargains on games. Not a meagre 10% or 20%, you will find discounts with up to 90% on some titles. A majority of them will be of the game distribution service Steam. Sign up for the newsletter to be regularly updated on discounts, new launches or coupons that can be applied during checkout.

The product pages on the website shows the actual retail price and the discount applied. It further has information of the platform and the supported operating system. The system requirements are also mentioned so you have the right processor, graphics and memory that supports the game. There is an overview with highlights and features. Get a glimpse of the game through the pictures or the videos posted. And if you want an expert view, there are reviews from critics such as PC Gamer and IGN.

To enjoy more savings, explore the bundles section where you will find a good collection of game franchises, e-books, software and audio. You can build your own bundle by choosing the number of licenses needed. The price varies according to the number of games. You can choose from 3 to 10 and more. Purchases on the website can be made through major debit/credit card and PayPal. China Union Pay and AliPay can also be used for checkout. Upon payment, you will receive a conformation email with the key. During checkout do note if the game key has an expiry. Most game keys can be activated anytime in the future. You would have received the key of Steam, Uplay, Rockstar or Epic Launcher. Steam games are activated via the Steam client or website. You can visit the respective platform for assistance on activation.

A replacement for defective key must be reported within 60 days of purchase. Also it is important to keep the key safe, as once its transferred and activated on a different gamer account, it cannot be used by you. On pre-purchased and pre-ordered game key, Fanatical offers a 48 hours cancellation. You can request a refund by contacting the support team. No refund will be offered on titles where the serial key has been disclosed on website or sent by email. Refunds will be offered only if the game has not been activated or downloaded. You should request for a refund or credit within 14 days of purchase. The support team will verify all requests before processing a refund. If you are facing issues with activation, do check what platform the key can be redeemed on. For queries or complaints on activation, duplicate key, unauthorized purchase, troubleshooting, or others, you can create a ticket for assistance.

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