Head Office
Extended Stay America,
11525 N. Community House Rd.
Suite 100, Charlotte, NC 28277
Phone: (980) 345-1600

Customer Service
Phone: 1-800-804-3724
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About Extended Stay America
extended stay america customer serviceExtended Stay America is a chain of hotels that was founded in the year 1995. Headquartered in Charlotte, North Carolina, the company operates more than 630 hotels across US and Canada. Part of ESH Hospitality, the extended-stay hotel chain boasts of close to 69,400 rooms. The properties come with free breakfast, flat-screen TVs, free airport shuttle, guest laundry, pool, free wi-fi, fully-equipped kitchens, unlimited local phone use, personalised voicemail, hot tub, meeting room and fitness room.

Extended Stay America’s network includes Albany, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cleveland, Columbia, Dallas, Detroit, El Paso, Fort Worth, Grand Rapids, Houston, Indianapolis, Jacksonville, Kansas, Las Vegas, Los Angeles, Louisville, Memphis, Miami, Minneapolis, Nashville, Newark, Oakland, Oklahoma, Orlando, Philadelphia, San Diego, San Jose, Seattle, Toronto, Tulsa, Virginia and Washington DC.

Guests can book suites for 7-14 nights, 15-29 nights or even 30+ nights. The rooms can accommodate a maximum of two to four people per room. The check-in begins at 3 pm and check-out at 11 am. Properties can be searched and booked on the website. You can filter search results by location, price and room type. As for payment, guests can use Visa, MasterCard, American Express and Discover cards.

Extended Stay America offers the Best Rate Guarantee, assuring guests of lowest rates. Guests can make a claim if they find cheaper price of same property elsewhere. Are you a frequent traveller? Register for Extended Perks, the hotel rewards program that allow guests to enjoy instant savings and much more. For more information or queries on payment, refund, cancellation, parking, or others, reach the Extended Stay America customer service via phone or email.